HP LaserJet Pro 500 HP LaserJet Pro 500 color MFP M570 - User Guide - Page 249
Solve product software problems with Windows
View all HP LaserJet Pro 500 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 249 highlights
Solve product software problems with Windows ● A print driver for the product is not visible in the Printer folder ● An error message was displayed during the software installation ● The product is in Ready mode, but nothing prints A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try connecting the USB cable to a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software. 3. If necessary, run the Disk Defragmenter, and reinstall the product software. The product is in Ready mode, but nothing prints 1. Print a configuration page, and verify the product functionality. 2. Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. 3. Verify the IP address on the configuration page matches the IP address for the software port. Use one of the following procedures: Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista a. Click Start. b. Click Settings. c. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). d. Right-click the product driver icon, and then select Properties. e. Click the Ports tab, and then click Configure Port. ENWW Solve product software problems with Windows 235