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Solve general problems, Troubleshooting checklist

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Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. Make sure that the product is set up correctly. a. Press the power button to turn on the product or to deactivate the Auto-Off mode. b. Check the power-cable connections. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet. d. If none of these measures restores power, contact HP Customer Care. 2. Check the cabling. a. Check the cable connection between the product and the computer. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection (M1210 Series only): Make sure the network light is lit. The network light is next to the network port on the back of the product. If the product remains unable to connect to the network, uninstall and then reinstall the product. If the error persists, contact a network administrator. 3. M1130 Series: Check to see if any control-panel lights are lit. M1210 Series: Check to see if any messages appear on the control panel. 4. Make sure that the paper that you are using meets specifications. 5. Make sure that the paper is loaded correctly in the input tray. 6. Make sure that the product software is installed correctly. 7. Verify that you have installed the printer driver for this product, and that you are selecting this product from the list of available printers. 8. Print a configuration page. a. If the page does not print, verify that the input tray contains paper. b. Make sure that the print cartridge is installed correctly. 184 Chapter 12 Solve problems ENWW

Section	Page
Product basics	15
Product comparison	16
Environmental features	17
Product features	18
Product views	20
Front view	20
M1130 Series	20
M1210 Series	21
Back view	22
M1130 Series	22
M1210 Series	23
Serial number and model number location	24
Control-panel layout	25
M1130 Series	25
M1210 Series	26
Control panel menus (M1210 Series only)	27
Control-panel menus	28
Software for Windows	35
Supported operating systems for Windows	36
Printer driver	36
Priority for print settings	36
Change printer-driver settings for Windows	37
Change the settings for all print jobs until the software program is closed	37
Change the default settings for all print jobs	37
Change the product configuration settings	37
Remove software for Windows	37
Supported utilities for Windows	38
HP Toolbox software	38
HP Embedded Web Server (M1210 Series only)	38
Other Windows components and utilities	38
Use the product with Mac	39
Software for Mac	40
Supported operating systems for Macintosh	40
Supported printer drivers for Macintosh	40
Remove software for Mac	40
Priority for print settings for Macintosh	40
Change printer-driver settings for Mac	41
Print with Mac	42
Create and use printing presets with Mac	42
Resize documents or print on a custom paper size with Mac	42
Print a cover page with Mac	42
Print multiple pages on one sheet of paper with Mac	43
Print on both sides (duplex) with Mac	43
Print on both sides manually	43
Fax with Mac (M1210 Series only)	45
Scan with Mac	46
Connect the product	47
Supported network operating systems	48
Printer sharing disclaimer	48
Connect with USB	49
CD installation	49
HP Smart Install	49
Connect to a network (M1210 Series only)	50
Supported network protocols	50
Install the product on a wired network	50
Configure network settings	51
View or change network settings	51
Set or change the network password	51
IP address	51
Link speeds and duplex settings	51
Paper and print media	53
Understand paper use	54
Special paper guidelines	54
Change the printer driver to match the paper type and size	56
Supported paper sizes	57
Supported paper types	58
Load paper trays	59
Load the input tray	59
Tray adjustment for short media	60
Load the document feeder (M1210 Series only)	62
Tray and bin capacity	63
Paper orientation for loading trays	63
Configure trays	64
Change the default paper-size setting (M1130 Series)	64
Change the default paper-size setting (M1210 Series)	64
Change the default paper-type setting (M1130 Series)	65
Change the default paper-type setting (M1210 Series)	65
Print tasks	67
Cancel a print job	68
Print with Windows	69
Open the printer driver with Windows	69
Get help for any printing option with Windows	69
Change the number of print copies with Windows	70
Print colored text as black with Windows	70
Save custom print settings for reuse with Windows	71
Use a printing quick set	71
Create a custom printing quick set	71
Improve print quality with Windows	73
Select a page size	73
Select a custom page size	73
Select a paper type	73
Select the print resolution	73
Print on preprinted letterhead or forms with Windows	74
Print on special paper, labels, or transparencies with Windows	75
Print the first or last page on different paper with Windows	77
Scale a document to fit page size	78
Add a watermark to a document with Windows	80
Print on both sides (duplex) with Windows	80
Manually print on both sides (duplex) with Windows	80
Create a booklet with Windows	82
Print multiple pages per sheet with Windows	84
Select page orientation with Windows	85
Copy	87
Use copy functions	88
One-touch copy	88
Multiple copies	88
Create multiple copies (M1130 Series)	88
Create multiple copies (M1210 Series)	89
Copy a multiple-page original	89
Copy identification cards (M1210 Series only)	89
Cancel a copy job	90
Cancel a copy job (M1130 Series)	90
Cancel a copy job (M1210 Series)	90
Reduce or enlarge a copy image	90
Reduce or enlarge copies (M1130 Series)	90
Reduce or enlarge copies (M1210 Series)	91
Collate a copy job	93
Collate copies (M1210 Series)	93
Copy settings	93
Change copy quality	93
Change the copy quality setting (M1130 Series)	94
Change the copy quality setting (M1210 Series)	95
Check the scanner glass for dirt and smudges	95
Adjust the lightness or darkness for copies	96
Adjust the lightness or darkness for copies (M1130 Series)	96
Adjust the lightness or darkness for copies (M1210 Series)	97
Copy on both sides (duplex)	98
Copy a two-sided original to a one-sided document	98
Copy a two-sided original to a two-sided document	98
Scan	101
Use scan functions	102
Scan methods	102
Scan by using HP LaserJet Scan (Windows)	102
Scan by using HP Director (Mac)	102
Scan by using other software	103
Scan from a TWAIN-compliant program	103
Scan from a WIA-compliant program	103
Scanning by using optical character recognition (OCR) software	103
Readiris	103
Cancel a scan	104
Scan settings	105
Scan file format	105
Scanner resolution and color	105
Resolution and color guidelines	106
Color	106
Scan quality	107
Fax (M1210 Series only)	109
Fax features	110
Set up fax	111
Install and connect the hardware	111
Connect fax to a telephone line	111
Connect additional devices	111
Set up fax with a telephone answering machine	113
Set up fax with an extension phone	113
Setup for stand-alone fax	114
Configure fax settings	114
Use the control panel to set the fax time, date, and header	114
Use the HP Fax Setup Wizard	116
Set fax time, date, and header	116
Use of common localized letters in fax headers	116
Use the phone book	117
Use the control panel to create and edit the fax phone book	117
Import or export Microsoft Outlook contacts into the fax phone book	117
Use phone-book data from other programs	117
Delete phone book	118
Set fax settings	119
Send fax settings	119
Set special dialing symbols and options	119
Set a dialing prefix	119
Set the dial-tone detection	119
Set tone-dialing or pulse-dialing	120
Set autoredial and the time between redials	120
Set light/dark and resolution	121
Set the default light/dark (contrast) setting	121
Set resolution settings	121
Cover-page templates	122
Customize a fax cover sheet	122
Receive fax settings	122
Set fax forwarding	122
Set the answer mode	123
Block or unblock fax numbers	123
Set the number of rings-to-answer	124
Set distinctive ring	125
Use autoreduction for incoming faxes	125
Set fax reprint settings	126
Set the silence-detect mode	126
Set the fax volume	126
Set the alert volume, phone-line volume, and ring volume	127
Set stamp-received faxes	127
Set the private receive feature	127
Set fax polling	128
Use fax	129
Fax software	129
Supported fax programs	129
Cancel a fax	129
Cancel the current fax	129
Cancel a pending fax job	129
Delete faxes from memory	129
Use fax on a DSL, PBX, or ISDN system	130
DSL	130
PBX	130
ISDN	130
Use fax on a VoIP service	130
Fax memory	131
Fax memory is retained when there is a loss of power	131
Send a fax	131
Fax from the flatbed scanner	131
Fax from the document feeder	132
Manual dial faxing	132
Send a fax from the software	134
Send a fax by dialing from a telephone connected to the fax line	136
Schedule a fax to be sent later	136
Use access codes, credit cards, or calling cards	137
Send faxes internationally	137
Receive a fax	138
Print a fax	138
Print a stored fax when the private receive feature is on	138
Reprint a fax	138
Receive faxes when fax tones are audible on the phone line	138
Receive faxes to a computer	139
Solve fax problems	140
Fax troubleshooting checklist	140
Fax error messages	140
Alert and warning messages	141
Fax logs and reports	146
Print all fax reports	146
Print individual fax reports	146
Set the fax activity log to print automatically	147
Set the fax error report	147
Set the fax confirmation report	147
Include the first page of each fax on the fax confirmation, fax error, and last call reports	148
Change error correction and fax speed	148
Set the fax-error-correction mode	148
Change the fax speed	149
Problems sending faxes	149
Problems receiving faxes	152
Regulatory information and warranties	155
Manage and maintain the product	157
Print information pages	158
Use the HP Toolbox software	160
View HP Toolbox software	160
Status	161
Fax (M1210 Series only)	161
Fax tasks	161
Fax phone book	161
Fax send log	163
Fax receive log	163
Shop for Supplies	164
Other Links	164
Use the HP Embedded Web Server (M1210 Series only)	165
Open the HP Embedded Web Server	165
Features	165
Information tab	165
Settings tab	166
Networking tab	166
HP Smart Install tab	166
Links	166
Product security features	167
Lock the formatter	167
Economy settings	168
Print with EconoMode	168
Auto-Off mode	168
Manage supplies and accessories	170
Print when a cartridge reaches estimated end of life	170
Manage print cartridges	170
Print-cartridge storage	170
HP policy on non-HP print cartridges	170
HP fraud hotline and Web site	170
Recycle supplies	170
Replacement instructions	171
Redistribute toner	171
Replace the print cartridge	173
Replace the pickup roller	176
Replace the separation pad	180
Clean the product	182
Clean the pickup roller	182
Clean the separation pad	186
Clean the paper path	189
Clean the print-cartridge area	191
Clean the exterior	194
Clean the scanner glass strip and platen	194
Product updates	196
Solve problems	197
Solve general problems	198
Troubleshooting checklist	198
Factors that affect product performance	199
Restore the factory-set defaults (M1210 Series only)	199
Interpret control-panel light patterns (M1130 Series only)	200
Interpret control-panel messages (M1210 Series only)	203
Control-panel message types	203
Control-panel messages	203
Clear jams	206
Common causes of jams	206
Jam locations	207
Clear jams from the document feeder (M1210 Series only)	208
Clear jams from the output areas	209
Clear jams from the input tray	211
Clear jams from inside the product	213
Change the jam recovery setting	214
Solve paper-handling problems	216
Solve image-quality problems	217
Print-quality examples	217
General print-quality issues	217
Copy print-quality problems	221
Scan-quality problems	222
Prevent scan-quality problems	222
Solve scan-quality problems	222
Repetitive defects ruler	223
Optimize and improve image quality	224
Change print density	224
Manage and configure printer drivers	224
Solve performance problems	225
Solve connectivity problems	225
Solve direct-connect problems	225
Solve network problems	225
Solve software problems	227
Solve common Windows problems	227
Solve common Mac problems	227
Supplies and accessories	231
Order parts, accessories, and supplies	232
Part numbers	232
Paper-handling accessories	232
Print cartridges	232
Cables and interfaces	232
Service and support	233
Hewlett-Packard limited warranty statement	234
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	235
End User License Agreement	236
Customer self-repair warranty service	238
Customer support	238
Repack the product	239
Service information form	240
Specifications	241
Physical specifications	242
Power consumption, electrical specifications, and acoustic emissions	242
Environmental specifications	242
Regulatory information	243
FCC regulations	244
Environmental product stewardship program	244
Protecting the environment	244
Ozone production	244
Power consumption	244
Toner consumption	245
Paper use	245
Plastics	245
HP LaserJet print supplies	245
Return and recycling instructions	245
United States and Puerto Rico	245
Multiple returns (more than one cartridge)	245
Single returns	246
Shipping	246
Residents of Alaska and Hawaii	246
Non-U.S. returns	246
Paper	246
Material restrictions (M1130 Series)	246
Material restrictions (M1210 Series)	246
Disposal of waste equipment by users in private households in the European Union	247
Chemical substances	247
Material Safety Data Sheet (MSDS)	247
For more information	247
Declaration of conformity (base model)	248
Declaration of conformity (fax model)	249
Safety statements	250
Laser safety	250
Canadian DOC regulations	250
Power cord instructions	250
EMC statement (Korea)	250
Laser statement for Finland	251
GS statement (Germany)	251
Substances Table (China)	252
Restriction on Hazardous Substances statement (Turkey)	252
Additional statements for telecom (fax) products	253
EU Statement for Telecom Operation	253
New Zealand Telecom Statements	253
Additional FCC statement for telecom products (US)	253
Telephone Consumer Protection Act (US)	254
Industry Canada CS-03 requirements	254

Match case Limit results 1 per page

Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the

product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves

the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

Make sure that the product is set up correctly.

Press the power button to turn on the product or to deactivate the Auto-Off mode.

Check the power-cable connections.

Make sure that the line voltage is correct for the product power configuration. (See the label

that is on the back of the product for voltage requirements.) If you are using a power strip and

its voltage is not within specifications, plug the product directly into the wall. If it is already

plugged into the wall, try a different outlet.

If none of these measures restores power, contact HP Customer Care.

Check the cabling.

Check the cable connection between the product and the computer. Make sure that the

connection is secure.

Make sure that the cable itself is not faulty by using a different cable, if possible.

Check the network connection (M1210 Series only): Make sure the network light is lit. The

network light is next to the network port on the back of the product.

If the product remains unable to connect to the network, uninstall and then reinstall the

product. If the error persists, contact a network administrator.

M1130 Series: Check to see if any control-panel lights are lit.

M1210 Series: Check to see if any messages appear on the control panel.

Make sure that the paper that you are using meets specifications.

Make sure that the paper is loaded correctly in the input tray.

Make sure that the product software is installed correctly.

Verify that you have installed the printer driver for this product, and that you are selecting this

product from the list of available printers.

Print a configuration page.

If the page does not print, verify that the input tray contains paper.

Make sure that the print cartridge is installed correctly.

184

Chapter 12

Solve problems

ENWW