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HP LaserJet Pro MFP M428-M429 User Guide - Page 134

Paper jam locations, Printer Maintenance, Print Quality Tools, Cleaning Reports

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1. Printer Maintenance 2. Print Quality Tools 3. Cleaning Page 5. Print a configuration page to test the printer: a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . b. Open the following menus: 1. Reports 2. Printer Configuration Report If none of these steps resolves the problem, the printer might need service. Contact HP customer support. Paper jam locations Jams can occur in these locations. Figure 9-7 Paper jam locations 1 7 6 5 4 3 Number 1 2 3 4 5 6 7 2 1 2 3 Description Document feeder Fuser area Tray 3 (optional) Tray 2 Duplexing area (remove Tray 2 for access) Tray 1 Toner cartridge area (open the front door for access) Output bin 122 Chapter 9 Solve problems ENWW

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	14
Open source license	15
Printer views	16
Printer front view	16
Printer back view	17
Control panel view	18
How to use the touchscreen control panel	20
Printer specifications	21
Technical specifications	21
Supported operating systems	21
Mobile printing solutions	23
Printer dimensions	23
Power consumption, electrical specifications, and acoustic emissions	25
Operating environment range	25
Printer hardware setup and software installation	26
Paper trays	27
Introduction	27
Load paper to Tray 1	28
Introduction	28
Load Paper Tray 1	28
Tray 1 paper orientation	30
Load paper to Tray 2	32
Introduction	32
Load Paper Tray 2	32
Tray 2 paper orientation	34
Load paper to Tray 3	36
Introduction	36
Load Paper Tray 3 (optional)	36
Tray 3 paper orientation	38
Load and print envelopes	40
Introduction	40
Print envelopes	40
Envelope orientation	40
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	44
Ordering	44
Supplies and accessories	44
Customer self-repair parts	45
Dynamic security	46
Configure the HP toner-cartridge-protection supply settings	47
Introduction	47
Enable or disable the Cartridge Policy feature	48
Use the printer control panel to enable the Cartridge Policy feature	48
Use the printer control panel to disable the Cartridge Policy feature	48
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	48
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	49
Enable or disable the Cartridge Protection feature	50
Use the printer control panel to enable the Cartridge Protection feature	50
Use the printer control panel to disable the Cartridge Protection feature	50
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	51
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	51
Replace the toner cartridge	52
Toner cartridge information	52
Remove and replace the cartridge	54
Print	57
Print tasks (Windows)	58
How to print (Windows)	58
Automatically print on both sides (Windows)	58
Manually print on both sides (Windows)	59
Print multiple pages per sheet (Windows)	59
Select the paper type (Windows)	60
Additional print tasks	60
Print tasks (macOS)	61
How to print (macOS)	61
Automatically print on both sides (macOS)	61
Manually print on both sides (macOS)	61
Print multiple pages per sheet (macOS)	62
Select the paper type (macOS)	62
Additional print tasks	63
Store print jobs on the printer to print later or print privately	64
Introduction	64
Before beginning	64
Set up job storage	64
Disable or enable the job storage feature	65
Create a stored job (Windows)	66
Create a stored job (macOS)	66
Print a stored job	67
Delete a stored job	69
Delete a job that is stored on the printer	69
Information sent to printer for Job Accounting purposes	69
Mobile printing	70
Introduction	70
Wi-Fi Direct printing (wireless models only)	71
To turn on Wi-Fi Direct	71
Change the printer Wi-Fi Direct name	72
Step one: Open the HP Embedded Web Server	72
Step two: Change the Wi-Fi Direct name	72
HP ePrint via Email	72
AirPrint	73
Android embedded printing	73
Print from a USB flash drive	74
Introduction	74
Print USB documents	74
Copy	75
Make a copy	75
Copy on both sides (duplex)	76
Copy on both sides automatically	76
Copy on both sides manually	76
Copy an identification card	76
Additional copy tasks	77
Scan	79
Scan by using HP Scan software (Windows)	79
Scan by using HP Easy Scan Software (macOS)	80
Set up Scan to Email	81
Introduction	81
Before you begin	81
Method one: Use the Scan to Email Wizard (Windows)	81
Method two: Set up the Scan to Email feature via the HP Embedded Web Server	84
Step one: Access the HP Embedded Web Server (EWS)	84
Step two: Configure the Scan to Email feature	84
Set up Scan to Network Folder	85
Introduction	85
Before you begin	85
Method one: Use the Scan to Network Folder Wizard (Windows)	85
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server	88
Step one: Access the HP Embedded Web Server (EWS)	88
Step two: Configure the Scan to Network Folder feature	88
Set up Scan to SharePoint	89
Step one: Access the HP Embedded Web Server (EWS)	89
Step two: Set up Scan to SharePoint	89
Set up Scan to Computer (Windows)	90
Enable scanning to a computer (Windows)	90
Scan to a USB flash drive	90
Scan to email	91
Scan to a network folder	91
Scan to SharePoint	92
Scan to a computer (Windows)	92
Additional scan tasks	93
Fax	95
Connect and configure the printer for fax	96
Connect the printer to a telephone line	96
Configure the printer for fax	97
Configure the fax time, date and header using the HP Fax Setup Wizard	97
Configure the time, date, and header using the printer control panel	97
Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)	98
Configure for stand-alone fax	99
Configure for an answering machine	99
Install the HP Fax software in Windows (optional)	100
Send a fax	101
Send a fax by dialing manually from the printer control panel	101
Fax from the flatbed scanner	101
Fax from the document feeder	102
Schedule a fax to be sent later	103
Use phone book entries	103
Send a fax from the software (Windows)	104
Send a fax from a third-party software program, such as Microsoft Word	105
Create, edit, and delete phone book entries	106
Create and edit individual phone-book entries	106
Create and edit group phone-book entries	106
Delete phone book entries	106
Reprint a received fax from the printer memory	107
Additional fax tasks	107
Manage the printer	109
Use HP Web Services applications	109
Change the printer connection type (Windows)	110
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	111
Method one: Open the HP Embedded Web Server (EWS) from the software	111
Method two: Open the HP Embedded Web Server (EWS) from a web browser	111
Configure IP network settings	115
Introduction	115
Printer sharing disclaimer	115
View or change network settings	115
Rename the printer on a network	115
Manually configure IPv4 TCP/IP parameters from the control panel	116
Link speed and duplex settings	116
Printer security features	118
Introduction	118
Assign or change the system password using the Embedded Web Server	118
Energy-conservation settings	119
Introduction	119
Print with EconoMode	119
Set the Sleep Mode setting	119
Set the Shutdown Mode setting	119
Set the Disable Shutdown setting	120
HP Web Jetadmin	120
Update the firmware	121
Method one: Update the firmware using the control panel	121
Method two: Update the firmware using the HP Printer Update utility	121
Solve problems	123
Customer support	123
Control panel help system	124
Restore the factory-set defaults	124
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	125
Change the “Very Low” settings	126
Change the \	126
For printers with fax capability	126
Order supplies	126
Printer does not pick up paper or misfeeds	128
Introduction	128
The printer picks up multiple sheets of paper	128
The printer does not pick up paper	130
The document feeder jams, skews, or picks up multiple sheets of paper	132
Clear paper jams	133
Introduction	133
Experiencing frequent or recurring paper jams?	133
Paper jam locations	134
Clear paper jams in the document feeder	135
Clear paper jams in Tray 1	137
Clear paper jams in Tray 2	138
Clear paper jams in Tray 3	142
Clear paper jams in the toner cartridge or fuser area	146
Clear paper jams in the output bin	151
Clear paper jams in the duplexer	155
Resolving print quality problems	158
Introduction	158
Troubleshoot print quality	159
Update the printer firmware	159
Print from a different software program	159
Check the paper-type setting for the print job	160
Check the paper type setting on the printer	160
Check the paper type setting (Windows)	160
Check the paper type setting (macOS)	160
Check toner-cartridge status	161
Step one: Print a supplies status page	161
Step two: Check supplies status	161
Print a cleaning page	161
Visually inspect the toner cartridge or cartridges	162
Check paper and the printing environment	163
Step one: Use paper that meets HP specifications	163
Step two: Check the environment	163
Step three: Set the individual tray alignment	163
Try a different print driver	164
Check the EconoMode settings	164
Adjust print density	165
Troubleshoot image defects	165
Improve copy and scan image quality	174
Introduction	174
Check the scanner glass for dirt and smudges	174
Check the paper settings	175
Check the image adjustment settings	175
Optimize for text or pictures	175
Check the scanner resolution and color settings on the computer	176
Resolution and color guidelines	176
Color	177
Edge-to-edge copying	177
Clean the pickup rollers and separation pad in the document feeder	177
Improve fax image quality	179
Introduction	179
Check the scanner glass for dirt and smudges	179
Check the send-fax resolution settings	180
Check the Error Correction Mode setting	180
Send to a different fax machine	180
Check the sender's fax machine	180
Solve wired network problems	181
Introduction	181
Poor physical connection	181
The computer is using the incorrect IP address for the printer	181
The computer is unable to communicate with the printer	181
The printer is using incorrect link and duplex settings for the network	182
New software programs might be causing compatibility problems	182
The computer or workstation might be set up incorrectly	182
The printer is disabled, or other network settings are incorrect	182
Solve wireless network problems	183
Introduction	183
Wireless connectivity checklist	183
The printer does not print after the wireless configuration completes	184
The printer does not print, and the computer has a third-party firewall installed	184
The wireless connection does not work after moving the wireless router or printer	184
Cannot connect more computers to the wireless printer	185
The wireless printer loses communication when connected to a VPN	185
The network does not appear in the wireless networks list	185
The wireless network is not functioning	185
Perform a wireless network diagnostic test	186
Reduce interference on a wireless network	186
Solve fax problems	187
Introduction	187
Fax troubleshooting checklist	187
Solve general fax problems	189
Faxes are sending slowly	189
Fax quality is poor	189
Fax cuts off or prints on two pages	190