HP LaserJet Tank 1020 User Guide

HP LaserJet Tank 1020 Manual

HP LaserJet Tank 1020 manual content summary:

  • HP LaserJet Tank 1020 | User Guide - Page 1
    User Guide HP LaserJet Tank 1020, 150x, 250x series
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    . - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug normally, see Solve a problem in this guide. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    computer ...15 Print with mobile devices ...16 5 Configure your printer...17 Use Web Services ...17 Update the printer ...18 Configure the printer using EWS...18 6 Manage accessories, and parts...27 7 Solve problems ...29 HP support ...29 Interpret control-panel light patterns...30 Interpreting Error Codes
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    problems ...54 A Printer specifications ...55 Technical specifications ...55 System requirements ...55 Printer dimensions...55 Power consumption, electrical specifications, and acoustic emissions 56 Operating-environment range ...56 Warning icons...56 Laser Warning ...57 B Service and support
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    Electronic hardware recycling ...79 Hardware recycling information (Brazil) ...79 Chemical substances ...79 Product Power Data per European Union Commission Regulation 1275/2008 79 SEPA Ecolabel User Information (China)...79 Restriction on Hazardous Substances statement (India 80 WEEE (Turkey) ...
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    1 Get started This section describes the printer parts, control panel features, and other printer functionalities. Printer parts and locations Part names and their locations on the front and top of the printer. Table 1-1 Printer front view Feature Description 1 Control panel 2 Output tray/
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    Table 1-2 Printer back view Feature Description 1 Rear access door 2 USB port 3 Ethernet port (some models only) 4 Power input Control panel features (w/n/dw) 2 Chapter 1 Get started
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    is a paper error. Wi-Fi Direct icon Wireless icon (Wireless model) Indicates that Wi-Fi Direct is on. You can connect any device that supports Wi-fi (for example: smart phones, tablets, or computers) directly to the printer without using a wireless router. This indicates that there is a stable
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    are available only on specific printers or models. HP Smart does not support all file formats. For more information, see Get more information about HP software, and connect the printer wirelessly using the software. NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP Smart app. 2. Open
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    device, turn on Bluetooth and location services. NOTE: HP Smart uses Bluetooth for printer setup. It does not support Print using Bluetooth. 2. If your printer. If prompted, allow Bluetooth and location permissions. Follow the instructions to add the printer to your network. 6. When prompted, create
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    . 4. From HP Smart, click or tap the Plus icon a printer. or Add Printer, and then choose the option to select or add Follow the instructions to add the printer to your network. 5. When prompted, create an HP account and register the printer. Connect your printer using a USB cable This topic
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    Add Printer, and then choose the option to select or add Follow the instructions to add the printer. 4. When prompted, create an HP account and register See Connect your printer to a Wi-Fi network using HP Smart. If problem persists, try connecting using the HP Smart app. See Connect your printer
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    your Wi-Fi network. On your mobile device, turn on Bluetooth and location services. 3. If your printer Wi-Fi was previously turned off, make sure create an HP account and register the printer. 7. Follow the on-screen instructions to connect the printer to your Wi-Fi network. Wireless to a USB
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    4. When prompted, create an HP account and register the printer. Windows/macOS 9
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    is not wrinkled, folded, or damaged. ● Always use 1 size paper. For example, do not place A5 paper over A4 size paper. ● Always push the paper guides to ensure paper does not slant/skew while picking up by printer. To load paper 1. Lift the tray cover and remove paper from the input
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    2. Slide the paper guides to the edges of the input tray. 3. Insert the stack of paper into the input tray with the top forward and the side to be printed on facing up. To load paper 11
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    4. Slide the paper guides until they touch the edges of the media. 5. Lower the tray cover and extend the output tray. Load envelopes This topic describes how to load envelopes into the input tray. For a list of supported sizes and tray capacity, visit HP support website. Click Product information,
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    the tray. The side to be printed on should face up. 3. Slide the paper guides until they touch the edges of the media. 4. Lower the tray cover and extend into the input tray. For a list of supported sizes and tray capacity, visit HP support website. Click Product information, and then click the
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    , with the top edge of the sheet toward the back of the tray. The side to be printed on should face up. 3. Slide the paper guides until they touch the edges of the media. 4. Lower the tray cover and extend the output tray. 14 Chapter 3 Load media
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    more about printing with the HP Smart app as well as printing from other software applications using the HP printer driver. Also find basic instructions for printing with Apple AirPrint on a Mac and printing from mobile devices using the print commands provided in the device software. Be sure to
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    Play Store or your favorite app store, and then enable it on your device. NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same network as the printer or a different network (using Wi-Fi Direct). Print while connected to same
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    server or EWS). See To open EWS using HP Smart (iOS, Android, and Windows 10) . 3. Click the HP Web Services tab. 4. In Web Services Settings, click Enable, and follow the on-screen instructions to accept the terms of use. 5. If prompted, choose to allow the printer to check for and install printer
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    Update the printer HP offers periodic printer updates to improve printer performance, fix issues, or protect your printer against potential security threats. If your printer is connected to a Wi-Fi or Ethernet network with Internet access, you can update the printer using HP Smart. See Use the HP
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    ● Depending on how the printer is connected, some features in EWS might not be available. ● EWS is not accessible beyond the network firewall. To open EWS using HP Smart (iOS, Android, and Windows 10) 1. Open the HP Smart app on your computer or mobile device. For more information, see Use the HP
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    EWS. 2. On the Networking tab, click IPv4 Configuration in the left navigation pane. 3. From the IP Preferred Address Method drop-down menu, select Manual, and then edit the IPv4 configuration settings. 4. Click the Apply button. Assign or change the system password using EWS Assign an administrator
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    Change energy-conservation settings The printer includes several economy features to conserve energy and supplies. Set the Sleep/Auto Off After Inactivity setting Use EWS to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto
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    6 Manage toner, media, and parts This section describes how to check toner level, refill the toner, replace drum, and order supplies, accessories, and parts. Check and refill the toner The printer is pre-filled with toner at purchase. The value of bars on the toner gauge are estimated toner levels
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    ● Standard TRK - order this TRK when the toner is partly depleted. NOTE: You can identify the TRK with letter "X" (for High capacity) and letter "A" (for Standard) on the TRK. For ordering the TRK, see Order supplies, accessories, and parts. Toner level indicator states Check the toner level
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    Table 6-1 Toner level indicator states (continued) Toner level Description One light (the bottom light) indicate that toner is at reserve, but you can still continue to print. The toner level indicator glows steadily with amber light indicating reserve level. NOTE: One High Capacity TRK or two
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    2. Shake the toner pack for a few seconds and remove the cap. 3. Open the toner access door, and then insert the toner pack until it clicks into place. Ensure that the toner pack is fully inserted into the port. 4. Rotate the refill lock ring counterclockwise until it stops. To refill the toner 25
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    5. Gently squeeze the toner pack to empty it into the tank. 6. Turn the lock ring lever clockwise back to its original position. 7. Remove the toner pack from the port and close the toner access door. Recycle the toner pack, visit www.hp.com/recycle. NOTE: After emptying the toner pack, the printer
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    Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server To access, in a supported Web browser on the computer, enter the printer IP address in (EWS) the
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    Table 6-3 Supplies and accessories (continued) Item Description TRK number HP 154X Black Original LaserJet Tank High-capacity replacement black Toner Reload Kit toner reload kit 154X HP 158A Black LaserJet Tank Toner Reload Kit HP 158X Black LaserJet Tank Toner Reload Kit Standard-capacity
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    , see Use the HP Smart app to print, scan, and manage. If the suggestions do not solve the problems, try getting help using one of the support services, see HP support. HP support For the latest product updates and support information, visit the product specific links given below. HP online
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    support representative to solve a problem, visit the www.hp.com/ support. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register
  • HP LaserJet Tank 1020 | User Guide - Page 36
    Error Codes This topic describes about different error codes. Print a configuration report to check for the error. Error go/01 The printer is in manual-feed mode. The Attention light is blinking, the Resume light is on, and the Paper icon is displayed on the control panel display. 1. Load
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    go/02 The printer is processing a manual duplex job. 1. Load the printed Prompt to unlock hidden EWS service page. 1. Open EWS web page and click the HP Web Services tab. 2. In Web Services Settings, click Enable to unlock the EWS service page. Error Er/01 /printer base. 32 Chapter 7 Solve problems
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    1. Clear the jam in input tray area or from the printer base. 2. After clearing the paper jam, press the Resume button to continue. For more information, see Clear paper jams. Error Er/05 display Paper jam in the toner Fusing area. Clear jam in the fusing area. Close the door and your print job
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    Press the Resume button to continue. If error repeats, turn off the printer. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support. Error Er/31 Toner access door is open, but toner does not need to be reloaded (full). The Refill toner indicator starts blinking
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    seconds and turn on the printer. If the problem persists, contact HP Support. Print reports NOTE: This section is applicable Services tab, and click Web Services Settings and then click Print Information Sheet. Provides different instructions to help you turn on Web Services, set up Web Services
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    System tab, and click Service. Follow the on-screen instructions in Adjust Alignment to guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. 5. Clean the pickup roller. NOTE: If the problem persists, visit the HP support
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    3. Remove the stack of paper from the input tray. 4. Flip the printer on its side. 5. Release and hold on to the blue latch, and then remove the panel. 6. Dampen a soft, lint-free cloth with alcohol or water, and then wipe each roller. NOTE: Apply a moderate amount of pressure to each roller to
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    in the place. 9. Flip the printer back to the original, upright position. 10. Reload the stack of paper into the input tray. 38 Chapter 7 Solve problems
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    adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. 6. Make sure the printing environment is within recommended specifications. Clear paper jams The following information includes instructions for clearing paper jams from the printer Jam locations
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    . 4. Print a cleaning page to remove excess toner from inside the printer. 5. Print a test page to test the printer. If none of these steps resolves the problem, the printer might need service. Contact support. Clear jams in the printer base 1. Flip the printer on its side. 40 Chapter 7 Solve
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    2. Release and hold on to the blue latch, and then remove the panel. 3. Remove the jammed media. 4. Hold onto the blue latch, align, and insert the panel. Release the blue latch to lock the panel in the place. Clear jams in the printer base 41
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    . Remove any visible jammed paper from the output tray area. Use both hands to remove jammed paper to avoid tearing the paper. 42 Chapter 7 Solve problems
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    Clear jams from the rear of the printer 1. Open the rear access door. 2. Open the duplex door. 3. If you can see the jammed paper, carefully grasp the jammed paper, and then slowly pull it out of the printer. Clear jams from the rear of the printer 43
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    4. Close the duplex and rear access door. Improve print quality The following information provides troubleshooting steps to resolve print-quality problems, including the following problems: ● Smears ● Fuzzy print ● Dark print ● Light print ● Streaks ● Missing toner ● Scattered dots of toner ● Loose
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    EWS. See To access and use EWS. 2. On the System tab, click Service. 3. In the Fuser Cleaning mode area, click Start to begin the cleaning Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use
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    left navigation pane. 3. Select the correct density settings. 4. Click Apply to save the changes. Resolving print quality problems The following information provides troubleshooting steps for solving image defect issues, including the following defects: ● Light print ● Gray background or dark print
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    Troubleshoot print quality problems Image defects, no matter the cause, can often be resolved using the same steps. press the resume button to print a configuration report). 4. Check and refill the toner. 5. If the problem persists, go to hp.com/ support. Troubleshoot print quality problems 47
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    type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 4. If the problem persists, go to hp.com/ support. Possible solutions 1. Check the toner level on the toner level indicator. See Toner level indicator states. 2. Check and refill the toner
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    level indicator. See Toner level indicator states. 3. If the problem persists, go to hp.com/ support. NOTE: Both light and dark vertical streaks can occur when the indicator states. 3. Print a cleaning page. 4. If the problem persists, go to hp.com/ support. Troubleshoot print quality problems 49
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    Do not overfill the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the problem persists, go to hp.com/ support. 50 Chapter 7 Solve
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    too full. 7. If the problem persists, go to hp.com/ support. Solve wireless network problems Use the troubleshooting information to help resolve issues wireless network in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print an information report to determine
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    printer. Make sure poles, walls, or support columns containing metal or concrete do not separate ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the 2. Print a information report. 3. Compare the service set identifier (SSID) on the information report to
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    4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Cannot connect more devices to the wireless printer (Wi-Fi Direct) 1. Make sure that the other computers are within the wireless range and that no obstacles block
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    b. Compare the service set identifier (SSID) on the information report to the SSID in the connecting to the printer, use the HP online firewall troubleshooter to help solve the problem. ● Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and
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    to change. For current information, see HP support for product specific support links Technical specifications For more information, visit HP support for product specific support links. Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of
  • HP LaserJet Tank 1020 | User Guide - Page 61
    Power consumption, electrical specifications, and acoustic emissions See HP support for product specific support links for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will
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    Laser Warning Laser Warning 57
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    support options vary by product, country, and local legal requirements. Go to www.support.hp.com to learn about HP award-winning service and support period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation
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    of this document. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the
  • HP LaserJet Tank 1020 | User Guide - Page 65
    request, please use the numbers below or visit www.hp.com.au and select the "Customer Service" option for the most current list of phone support numbers. Product Support for all HP Products except those listed separately below DeskJet, Office Jet, PSC, All-in-One, Photosmart & Personal LaserJet
  • HP LaserJet Tank 1020 | User Guide - Page 66
    Product Support for all HP Products except those listed separately below DeskJet, Office Jet, PSC, /european-consumer-centres-network-ecc-net_en). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria,
  • HP LaserJet Tank 1020 | User Guide - Page 67
    lors de la délivrance. Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou habituellement attendu d'un bien semblable et, le cas échéant: 62 Appendix B Service and support
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    (http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans. Italy La Garanzia limitata HP
  • HP LaserJet Tank 1020 | User Guide - Page 69
    judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti tt av HP:s begränsade garanti. Mer information får du om du följer 64 Appendix B Service and support
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    denna länk: Lagstadgad garanti för konsumenter (https://www.hp.com/go/eu-legal) eller så kan du gå till European Consumer Centers webbplats (ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your­ consumer-complaint/european-consumer-centres-network-ecc-net_en). Konsumenter har rätt att välja
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    : Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/ 66 Appendix B Service and support
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    solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy. Bulgaria HP
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    komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP ierobežotās garantijas servisa nodrošinājumu jūsu valstī: 68 Appendix B Service and support
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    /index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP www.hp.com/support HP Lithuania 69
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    an Toner Reload Kit as specified in the printer manual, (b) experience problems resulting from misuse, improper storage, or operation outside warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support.
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    or firmware message indicates that a non-HP supply, or a used or counterfeit supply, is installed or has been used. ● You are experiencing a high number of problems with the reload kit or imaging drum. ● The reload kit or imaging drum does not look like it usually does (for example, the packaging
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    updates required to maintain the functionality, performance, or security of the Software Product and your HP Product and facilitate the provision of support or other services provided to you. In certain cases, and depending on the type of upgrade or update, notifications will be provided to you (via
  • HP LaserJet Tank 1020 | User Guide - Page 78
    USE OF DATA. a. You agree that HP and its affiliates may collect, combine, and use device and individual user information you provide in relation to support services related to the Software Product. HP agrees not to use this information to market to you without your consent. Learn More about HP data
  • HP LaserJet Tank 1020 | User Guide - Page 79
    to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 16. CONSUMER RIGHTS. Consumers in some countries, states or territories
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    numbers. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision
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    purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support Get 24-hour Internet support, and download software utilities and www.hp.com/support drivers Order additional HP service or maintenance agreements
  • HP LaserJet Tank 1020 | User Guide - Page 82
    C Environmental product stewardship program This section describes the environmental-friendly product stewardship program at HP. Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to
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    feature (manual or HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet Toner the HP Laser Printer Family Print Media Guide. This product is suitable for the use your household waste disposal service, or go to: www.hp.
  • HP LaserJet Tank 1020 | User Guide - Page 84
    Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle Hardware recycling information (Brazil) Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
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    Restriction on Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or
  • HP LaserJet Tank 1020 | User Guide - Page 86
    The Table of Hazardous Substances/Elements and their Content (China) Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds The Table of Hazardous
  • HP LaserJet Tank 1020 | User Guide - Page 87
    /index.html Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) Taiwan Declaration of the Presence Condition of the Restricted Substances Marking www.support.hp.com 82 Appendix C Environmental product stewardship program
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    To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP
  • HP LaserJet Tank 1020 | User Guide - Page 89
    D Regulatory information This section describes the regulatory statements. Regulatory statements The printer meets product requirements from regulatory agencies in your country/region. European Union & United Kingdom Regulatory Notice Products bearing the CE marking and UKCA marking comply with one
  • HP LaserJet Tank 1020 | User Guide - Page 90
    Industry Canada ICES-003 Compliance Statement CAN ICES-3(B)/NMB-3(B) Power cord instructions Make sure your power source is adequate for the product voltage laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control
  • HP LaserJet Tank 1020 | User Guide - Page 91
    escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada regulatory matters, please contact: HP Inc. HP Inc. 1501 Page Mill
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    Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der dargestellten Zeichen kommen. Die Bilddarstellung dieses Gerätes ist nicht für
  • HP LaserJet Tank 1020 | User Guide - Page 93
    125171 1 6А, стр.3 7 495 797 35 00 / +7 499 92132 50 050040 77/7 7 7 27 355 35 52 125171 16A блок 3 7 495 797 35 00 / +7 499 92132 50 050040 77/7 7 727 355 35 52 Wireless statements The statements in this section apply to wireless-capable printers only. FCC compliance statement-
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    BY. Brazil: (Portuguese) Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados. Para maiores informações consulte o site da ANATEL - www.anatel.gov.br Canadian statements For Indoor Use. This digital
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    Products with 5 GHz Operation Industry of Canada CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz
  • HP LaserJet Tank 1020 | User Guide - Page 96
    Notice for use in Russia 802.11 b/g 2,4 2400-2483,5 1-13 100мВт. Mexico statement Aviso para los usuarios de México "La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o
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User Guide
HP LaserJet
Tank 1020, 150x, 250x series