HP LaserJet Tank 1020 User Guide - Page 39

Error Er/20, Er/51, HP 158X Black LaserJet Tank Toner Reload Kit

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● HP 158X Black LaserJet Tank Toner Reload Kit For more information, see Check and refill the toner. Error Er/20 Toner/Imaging drum sensor error. 1. Turn off the printer. 2. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support. Error Er/23 The printer is running low on memory (Print, Copy, or Scan). ● Press the Cancel button to cancel current job. ● Break the job into smaller jobs that contain fewer pages and resend. ● Avoid doing multiple tasks at a time such as scanning while printing. Error Er/25 The loaded paper does not match the size of print job. Check the paper type in the paper tray and adjust the printer settings to match, replace the paper or press the Resume button to continue with the size currently loaded. Error Er/26 The printer has experienced a general engine error. Press the Resume button to continue. If error repeats, turn off the printer. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support. Error Er/31 Toner access door is open, but toner does not need to be reloaded (full). The Refill toner indicator starts blinking Amber light. The imaging drum cannot be reloaded because the imaging drum is full. Error Er/32 Imaging drum near to end of life cycle. The imaging drum needs to be replaced soon and cannot be reloaded. Continue printing until print quality becomes unacceptable. To replace the imaging drum contact HP Support. Error Er/50, Er/51, Er/52, Er/54, Er/55, Er/58, Er/59, Er/61 There is an issue with the print engine. Turn off the printer. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support. 34 Chapter 7 Solve problems

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●
HP 158X Black LaserJet Tank Toner Reload Kit
For more information, see
Check and
refill
the toner
.
Error Er/20
Toner/Imaging drum sensor error.
1.
Turn off the printer.
2.
Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support.
Error Er/23
The printer is running low on memory (Print, Copy, or Scan).
●
Press the Cancel button
to cancel current job.
●
Break the job into smaller jobs that contain fewer pages and resend.
●
Avoid doing multiple tasks at a time such as scanning while printing.
Error Er/25
The loaded paper does not match the size of print job.
Check the paper type in the paper tray and adjust the printer settings to match, replace the paper or press the
Resume button to continue with the size currently loaded.
Error Er/26
The printer has experienced a general engine error.
Press the Resume button
to continue. If error repeats, turn off the printer. Wait for 30 seconds and turn
on the printer. If the problem persists, contact HP Support.
Error Er/31
Toner access door is open, but toner does not need to be reloaded (full).
The Refill toner indicator starts blinking Amber light.
The imaging drum cannot be reloaded because the imaging drum is full.
Error Er/32
Imaging drum near to end of life cycle.
The imaging drum needs to be replaced soon and cannot be reloaded. Continue printing until print quality
becomes unacceptable. To replace the imaging drum contact HP Support.
Error Er/50, Er/51, Er/52, Er/54, Er/55, Er/58, Er/59, Er/61
There is an issue with the print engine.
Turn off the printer. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support.
34
Chapter 7
Solve problems