HP LaserJet Tank 1020 User Guide - Page 35

Interpret control-panel light patterns, Contact HP, Register printer, Additional warranty options

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Contact HP If you need help from an HP technical support representative to solve a problem, visit the www.hp.com/ support. The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for out-of-warranty customers may require a fee): Table 7-3 Icons Description Chat with an HP support agent or the HP Virtual Agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (located on the printer) ● Product number (located on a label inside the printer) ● Serial number (located on a label inside the printer) Register printer By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. See HP support for product specific support links, select your country/region and language, then explore the service plan options available for your printer. Interpret control-panel light patterns This topic describes the printer control-panel light patterns. USB model The Attention light is on Table 7-4 Attention light is on Light status Description Attention light on, Paper light blinks. If the Paper light blinks, the printer might be out of paper (see Load paper) or paper might be jammed (see Clear paper jams). If you are sending a manual feed job, load paper, and press the Resume button to continue. 30 Chapter 7 Solve problems

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Contact HP
If you need help from an HP technical support representative to solve a problem, visit the
www.hp.com/
support
. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of-warranty customers may require a fee):
Table 7-3
Icons
Description
Chat with an HP support agent or the HP Virtual Agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
●
Product name (located on the printer)
●
Product number (located on a label inside the printer)
●
Serial number (located on a label inside the printer)
Register printer
By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product
support alerts.
If you did not register your printer while installing the software, you can register now at
www.register.hp.com
.
Additional warranty options
Extended service plans are available for the printer at additional costs. See
HP support
for product specific
support links, select your country/region and language, then explore the service plan options available for
your printer.
Interpret control-panel light patterns
This topic describes the printer control-panel light patterns.
USB model
The Attention light is on
Table 7-4
Attention light is on
Light status
Description
Attention light on, Paper
light blinks.
If the Paper light
blinks, the printer might be out of paper (see
Load paper
) or paper might be
jammed (see
Clear paper jams
). If you are sending a manual feed job, load paper, and press the Resume
button
to continue.
30
Chapter 7
Solve problems