HP M5035 HP LaserJet M5025/M5035 MFP - User Guide - Page 220
Solve print-quality problems, Print-quality problems associated with media, Image defect examples
UPC - 882780574533
View all HP M5035 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 220 highlights
Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Media and trays. ● The surface of the media is too smooth. Use media that meets HP specifications. See Media and trays. ● The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream. ● Some areas of the media reject toner. Use media from a different source or from an unopened ream. ● The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your letterhead to use media that meets the specifications for this device. See Media and trays. ● The media is excessively rough. Use a smoother, xerographic media. ● The driver setting is incorrect. To change the media type setting, see Control print jobs. ● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media. Print-quality problems associated with the environment If the device is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See Operating environment. Print-quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Clear jams. ● If the device recently jammed, print two to three pages to clean the device. ● If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the device. If the problem persists, print and process a cleaning page. See Clean the device. Image defect examples Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to resolve the problem. These examples identify the most common print-quality problems. If you still have problems after trying the suggested remedies, contact HP Customer Support. 208 Chapter 11 Problem solving ENWW