HP Officejet Pro 8630 User Guide - Page 139
HP support by phone, Before you call, Phone support period, Support phone numbers
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HP support by phone Phone support options and availability vary by printer, country/region, and language. This section contains the following topics: ● Before you call ● Phone support period ● Support phone numbers ● After the phone support period Before you call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: ● Model number ● Serial number (located on the back or bottom of the printer) ● Messages that appear when the situation occurs ● Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Support phone numbers For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. ENWW HP support 123