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HP PSC 2400 HP PSC 2400 Photosmart series All-in-One - (English) Reference Gui - Page 147

troubleshooting information, installation troubleshooting - series troubleshooting

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troubleshooting troubleshooting information 15 This section contains troubleshooting information for the HP PSC 2400 Series (HP PSC). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics. This section contains the following: • installation troubleshooting on page 137 • operational troubleshooting on page 149 installation troubleshooting Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP PSC fax setup, software and hardware installation, and HP Instant Share. This section contains the following topics: • software and hardware installation troubleshooting on page 137 • fax setup troubleshooting on page 144 • hp instant share setup troubleshooting on page 149 software and hardware installation troubleshooting If you encounter a software or hardware problem during installation, see the topics below for a possible solution. During a normal installation of the HP PSC software, the following things occur: • The HP PSC CD-ROM runs automatically when the CD-ROM is inserted • The software installs • Files are copied to your hard drive • You are requested to plug in the HP PSC • A green OK and check mark appear on an installation wizard screen • You are requested to restart your computer (might not occur in all cases) • The registration process runs If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following: • Start the HP Director and check to make sure the following icons appear: scan picture, scan document, and hp gallery. For information about starting HP Director, see use the hp director software to do more with your hp psc on page 6. If the icons do not appear immediately, you might need 137

Section	Page
contents	5
get help	9
hp psc overview	11
the hp psc 2400 series at a glance	12
front panel overview	13
menu overview	15
use the hp director software to do more with your hp psc	16
open the hp director for Windows users	16
open the hp director for Macintosh users	18
load originals and load paper	21
load an original	21
load paper	22
load the input tray	23
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
load postcards or Hagaki cards	25
recommended papers	26
load other types of paper in the input tray	26
set the paper type	27
set paper type from the copy menu	27
set paper type from the photo menu	28
set the paper size	28
set the paper size from the copy menu	28
set the paper size from the photo menu	28
set the paper size for receiving a fax	28
avoid jams	29
use a photo memory card	31
what is a memory card?	31
insert a memory card and save the files to your computer	32
print photos from a proof sheet	33
print a proof sheet	34
complete the proof sheet	34
print photos by scanning a proof sheet	36
set photo print options	36
change photo menu print options	37
set new print photo defaults	38
print photos directly from a memory card	38
print individual photos	39
create borderless prints	39
deselect photos	40
use quick print to print the current photo	40
print a DPOF file	40
view photos in a slide show	41
change the speed of the slide show	41
share digital photos through hp instant share	42
share photos through e-mail	42
share photos online through hp instant share (Windows only)	43
use the hp photo & imaging gallery	43
use the copy features	45
overview	45
increase copy speed or quality	46
change default copy settings	46
copy a two-page black-and-white document	47
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	48
make multiple copies of the same original	50
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	51
copy a photo several times on one page	53
resize an original to fit onto letter paper	54
copy a washed-out original	56
copy a document that has been faxed several times	56
enhance light areas of your copy	57
make a poster	58
prepare a color t-shirt transfer	59
stop copying	60
use the scan features	61
scan an original	61
send the scan to a computer connected directly to the hp psc	62
send the scan to a memory card loaded in your hp psc	63
stop scanning	63
use the fax features	65
send a fax	65
enable fax confirmation	66
send a basic fax	66
send a two-page black-and-white fax	67
send a color original or photo fax	67
send a fax using speed dials	68
receive a fax	69
set number of rings before answering	69
set up your hp psc to answer fax calls manually	70
receive a fax manually	71
set the fax header	71
enter text	72
print reports	72
generate automated reports	73
generate manual reports	73
set up speed dialing	74
create speed-dial entries	74
delete speed-dial entries	75
control resolution and contrast	75
change resolution	75
change contrast	76
set new defaults	76
set fax options	77
redial a busy or unanswered number automatically	77
use error correction mode (ECM)	78
set automatic reduction for incoming faxes	78
adjust the volume	78
change the answer ring pattern (distinctive ringing)	78
set the date and time	79
set the paper size	79
set tone or pulse dialing	80
set backup fax reception	80
reprint the faxes in memory	80
stop faxing	81
print from your computer	83
print from a software application	83
Windows users	83
Macintosh users	84
set print options	84
Windows users	84
Macintosh users	85
stop a print job	85
order supplies	87
order media	87
order print cartridges	87
maintain your hp psc	89
clean the glass	89
clean the lid backing	89
clean the exterior	90
work with print cartridges	90
check the ink levels	90
print a self-test report	91
handle print cartridges	92
replace the print cartridges	93
use a photo print cartridge	95
use the print cartridge protector	95
align the print cartridges	96
clean the print cartridges	97
clean the print cartridge contacts	97
restore factory defaults	99
set the power save time	99
set the prompt delay time	100
get hp psc support	101
get support and other information from the Internet	101
hp customer support	101
call in North America during warranty	102
call elsewhere in the world	102
call in Australia post-warranty	104
prepare your hp psc for shipment	104
hp distribution center	106
warranty information	107
duration of limited warranty	107
warranty service	107
express service	107
warranty upgrades	107
returning your hp psc for service	108
hewlett-packard limited global warranty statement	108
extent of limited warranty	108
limitations of warranty	109
limitations of liability	109
local law	109
limited warranty information for EU countries	110
technical information	111
system requirements	111
paper specifications	112
paper tray capacities	112
paper sizes	113
print specifications	114
print margin specifications	114
copy specifications	115
fax specifications	116
photo memory card specifications	116
scan specifications	117
physical specifications	117
power specifications	117
environmental specifications	117
additional specifications	117
environmental product stewardship program	118
protecting the environment	118
ozone production	118
energy use	118
paper use	118
plastics	118
material safety data sheets	118
recycling program	119
hp inkjet supplies recycling program	119
regulatory notices	119
regulatory model identification number	119
notice to users of the U.S. telephone network: FCC requirements	119
FCC statement	120
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	121
note à l’attention des utilisateurs Canadien/notice to users in Canada	122
notice to users of the European Economic Area	122
notice to users of the German telephone network	122
declaration of conformity (European Union)	122
geräuschemission	123
notice to users in Japan (VCCI-2)	123
notice to users in Korea	123
declaration of conformity	124
fax setup	125
how to tell if the instructions in this chapter apply to you	125
how to choose the right fax setup for your office	126
select your fax setup case from this table	128
case A: separate fax line (no voice calls received)	129
how your hp psc will answer fax calls	129
case B: faxing with a distinctive ring service on the same line	129
how your hp psc will answer fax calls	130
case C: shared voice/fax line	131
how to answer fax calls automatically	131
how to answer fax calls manually	132
case D: fax line shared with PC modem (no voice calls received)	132
how your hp psc will answer fax calls	133
case E: shared voice/fax line with PC modem	133
how to answer fax calls automatically	134
how to answer fax calls manually	134
case F: shared voice/fax line with answering machine	134
how your hp psc will answer fax calls	135
case G: shared voice/fax line with PC modem and answering machine	136
how your hp psc will answer fax calls	137
case H: shared voice/fax line with voicemail	137
how to answer fax calls manually	138
case I: shared voice/fax line with PC modem and voicemail	138
how to answer fax calls manually	140
faxing from a DSL line	140
hp instant share setup and use	141
use hp instant share in five easy steps (Windows)	141
use the e-mail button	142
use the hp instant share photo menu option	143
use a scanned image	143
access hp instant share from the hp director	144
send a photo or image using your hp psc (Macintosh)	145
use the e-mail button	145
use the hp instant share photo menu option	145
use a scanned image	146
access the e-mail option from the hp director	146
why should I register with hp instant share (Windows)?	146
troubleshooting information	147
installation troubleshooting	147
software and hardware installation troubleshooting	147
fax setup troubleshooting	154
hp instant share setup troubleshooting	159
operational troubleshooting	159
hp instant share troubleshooting	159