HP Pavilion 17-ab000 Maintenance and Service Guide
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- HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 1
HP Pavilion Notebook PC Maintenance and Service Guide - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 2
States and/or other countries. Product notice This guide describes features that are common to most models. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 6
vi Safety warning notice - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 7
and speakers ...13 Keys ...15 Using the action keys ...15 Bottom ...17 Rear ...18 Labels ...19 3 Illustrated parts catalog ...21 Computer major components replacement procedures preliminary requirements 31 Tools required ...31 Service considerations ...31 Plastic parts ...31 Cables and connectors - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 8
Battery ...37 Optical drive ...38 6 Removal and replacement procedures for authorized service provider parts 40 Component replacement procedures 8 Using HP PC Hardware Diagnostics (UEFI) ...78 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 79 Using Remote HP PC Hardware Diagnostics - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 9
Recovery media to recover 85 Changing the computer boot order 85 Removing the HP Recovery partition (select products only 85 10 Specifications ...86 Computer specifications ...86 43.94 cm (17.3 in) display specifications ...87 Hard drive specifications ...87 11 Power cord set requirements ...88 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 10
x - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 11
1 Product description HP Pavilion Notebook PC, models 17-ab301 through 17-ab499 HP Pavilion Notebook PC models Intel 6th generation processors Category Description N16-GX (960 M) Product Name HP Pavilion Notebook PC √ (models 17-ab301 through 17- ab499) Processors Intel® CoreTM i7- - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 12
HP Pavilion Notebook PC models Intel 6th generation processors Category Description N16-GX (960 M) Intel Core i5-7200U with up to 4096 MB of dedicated video memory (256 Mb × 32 GDDR5 × 4 PCs) NVIDIA® N16P-GX (GeForce® √ GTX 960M) with up to 2048 MB of dedicated video memory (128 Mb × 32 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 13
HP Pavilion Notebook PC models Intel 6th generation processors Category Description N16-GX (960 M) NVIDIA N17P-G1 (GeForce GTX 1050Ti) with up to 4096 MB of dedicated video memory (256 Mb × 32 GDDR5 × 4 PCs) Support HD Decode, DX12, and HDMI; Optimus; dynamic switching; and GPU Performance - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 14
HP Pavilion Notebook PC models Intel 6th generation processors Category Description N16-GX (960 M) ● 128GB Supports a second drive Supports Zero-Power Optical drive Supports HP audio boost 2280 M.2 SATA 3 TLC: ● 128 GB ● 256 GB Supports Zero-Power Optical drive Supports HP audio boost - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 15
HP Pavilion Notebook PC models Intel 6th generation processors Category Description N16-GX (960 M) Cameras: √ ● HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV ● Camera with rubber for non-touch products ● 720p by 30 frames per second ● Support for WDR ( - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 16
HP Pavilion Notebook PC models Intel 6th generation processors Category Description N16-GX (960 M) Compatible with Miracastcertified devices, for Windows 10 External media cards HP Multi-Format Digital Media √ Card Reader Supports SD/SDHC/SDXC Push-Push insertion/removal Ports Hot Plug / - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 17
HP Pavilion Notebook PC models Intel 6th generation processors Category Description N16-GX ( (non-touch √ products only) Serviceabi lity End user replaceable parts: AC adapter √ Battery √ Optical drive √ Intel 7th generation Intel 8th generation processors processors N17P-G0 N17P-G1 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 18
USB 3.0 port HDMI port RJ-45 (network) jack/status lights Power connector AC adapter and battery light Description ● Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). Reads optional memory cards - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 19
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Depending - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 20
or record still images. Some products also provide HD or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: ▲ Type camera . To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 10 Chapter - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 21
images. Some products also provide HD (high-definition) or 3D capability, apps for gaming, or facial recognition software like Windows Hello. To use your camera: Type camera . To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display 11 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 22
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Lights Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 23
Component (1) Power light (2) Caps lock light (3) Mute light Button and speakers Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 24
Component (2) Speakers Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲ Type power in the taskbar - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 25
Keys Component (1) (2) (3) esc key fn key Windows® key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific system functions when pressed in combination with the esc key or the - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 26
the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 27
Bottom Component (1) Vents (2) Battery bay (3) Battery release latch Description Enable airflow to cool internal components. NOTE: The computer fan starts up is normal for the internal fan to cycle on and off during routine operation. Holds the battery. Releases the battery. Bottom 17 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 28
Rear Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 18 Chapter 2 External component - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 29
when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 30
Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 31
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 32
Item (1) Component Display (spared at the component level; see Display assembly subcomponents on page 27) Spare part number 22 Chapter 3 Illustrated parts catalog - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 33
Item Component Spare part number (2) Top cover with keyboard and TouchPad (full-size standard 3-coat paint island-style, backlit with numeric keypad), (for models with N16-GX (960 M) only) Natural silver For use in the United States 857468-001 For use in the United Kingdom 857468-031 For - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 34
Item (3) (4) (5) (6) (7) (8) (9) Component For use in Spain For use in Portugal For use in Turkey For use in Greece For use in Saudia Arabia (English) For use in Hungary For use in Russia For use in Bulgarial For use in Portugal For use in Romania For use in Belgium For use Internationally For use - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 35
512 GB 2280 M2 PCIe 3 × 4SS NVMe TLC PA, for use with non-touch screen products (11) Power in connector (12) RTC battery (13) System board (includes processor and replacement thermal material): All system boards use the following part numbers: xxxxxx-001: non-Windows operating systems - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 36
(15) (16) (17) (18) (19) 2x2 WiFi + BT 5.0 Combo Adapter (non-vPro, L22634-005 MU-MIMO supported) Heatsink for CPU and graphics 725625-001 Memory For products with 6th generation 937236-855 4 GB 2666 MHz 1.2v SODIMM DDR4 L10598-855 Battery, 6 cell 62 WH 2.8 Ah LI 849911-850 Optical drive, - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 37
with touch screen HD camera, for products with non-touch screen HD camera (for models with N17P-G0 and N17P-G1 only) (4) 43.94 cm (17.3") raw panel Non-touch screen, FHD, AG, UWVA, 300 eDP, Flat4 PA Spare part number 857451-001 857450-001 857471-001 781624-005 833962-011 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 38
Item (5) (6) (7) (8) (9) (10) Component Non-touch screen, UHD, AG, UWVA, 300 eDP, 1.3PSR, Flat PA Touch screen, FHD, AG Display hinges For products with non-touch screen For products with touch screen HD camera frame Hinge caps For products with non-touch screen For products with touch screen For - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 39
Mass storage devices Item Component Spare part number (1) Hard drive 1 TB 5400 RPM SATA RAW HYBRID 8 GB (for products with 6th generation processors only) 731999-005 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 2 TB 5400 RPM RAW 7.0 mm 912487-855 1 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 40
Item Component Modern gold Shadow black, (for models with N17P-G0 and N17P-G1 only) Miscellaneous parts Component AC adapter: 120 W PFC, S-3P, slim, 4.5 mm, (for N16-6X, NV 17P-G0, and NV 17P-G1 (KBL-U) only) 135 W PFC, S-3P, slim, 4.5 mm, (for NV 17P-G1 (CFL-H) only) 150 W PFC, S-3P, slim, 4.5 mm - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 41
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 42
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 43
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 44
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 45
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 46
. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are two screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 47
: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 48
the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices connected to the computer. 4. Remove the battery (see Battery on page 37). Remove the optical drive: 1. Remove the Phillips M2.0 × 2.5 screw (1) securing the optical drive in the computer, and then - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 49
2. If it is necessary to disassemble the optical drive, perform the following steps: a. Remove the M2.0 × 2.5 screw (1) that secures the optical drive bracket to the optical drive, and then remove the bracket (2) from the optical drive. b. Press the release tab (1) and remove the bezel from the tab - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 50
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There may be as many as 85 screws that must be removed, replaced, and/or loosened when servicing the following components: a. Battery (see Battery on page 37) - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 51
2. Remove the seven M2.0x6 screws (1) in the battery bay and on the bottom. 3. Remove the two M2.5x6.5 screws (2) on the bottom, and then lift the base enclosure (3) to remove it. Reverse the removal procedures to install the base enclosure. Component replacement procedures 41 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 52
computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure board. 42 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 53
2. Lift the hard drive (2) up, and then slide the drive (3) forward to remove it from the computer. 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the hard drive cable connector (1) from the hard drive. b. Slide the two hard drive brackets (2) off the - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 54
the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see SSD. 44 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 55
system problems. To update BIOS: 1. Navigate to http:\\www.hp.com. 2. Select Support , and then select Software & drivers. 3. In the Enter my HP BIOS. 8. Select the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 56
3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure a memory module. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 57
remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 58
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 59
and then unplugging the AC adapter from the computer. 3. Disconnect all external devices connected to the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) Remove the - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 60
4. Lift the right speaker (4) to remove it. Reverse this procedure to install the right speaker. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 61
the AC outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) d. Right - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 62
. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base 4. Remove the fan (4). 52 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 63
outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) d. Hard drive - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 64
sink and system board spare part kits. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them. Reverse this procedure to install the heat sink for discrete graphics memory. 54 Chapter 6 Removal and replacement procedures for authorized - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 65
outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) d. Disconnect - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 66
3. Remove speaker (3) from the computer. Reverse this procedure to install the left speaker. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 67
outlet and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) d. Hard drive - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 68
2. Remove the heatsink (2). Reverse this procedure to install the heatsink for CPU and graphics. 58 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 69
System board Description System board All system boards use the following part numbers: xxxxxx-001: non-Windows operating systems xxxxxx-601: Windows 10 operating system For products with 6th generation processors ● Discrete memory 960 M 2 GB i7-6700HQ ● Discrete memory 960 M 4 GB i7-6700HQ ● - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 70
(see WLAN module on page 47) ● Memory module (see Memory module on page 45) ● RTC battery (see RTC battery on page 62) ● Heatsink for CPU and graphics (see Heatsink for CPU and graphics on page 57 (9) Left speaker 60 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 71
(10) WLAN cable 2. Lift the USB board ribbon cable (1) to release it from the adhesive securing it to the computer. 3. Remove the Phillips M2.0 × 4.0 screw (2) securing the system board to the computer. 4. Lift the system board (3), and then remove it (4). Reverse this procedure to install the - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 72
Before removing the RTC battery, follow these steps devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 59) Remove the RTC battery: 1. Carefully place the system board face down. 62 Chapter - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 73
2. Use a thin tool (1) to release the battery from the battery holder, and then remove the battery (2). Reverse this procedure to install the RTC battery. Component replacement procedures 63 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 74
computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure connector. 64 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 75
2. Remove the connector (2). Reverse this procedure to install the power in connector. Component replacement procedures 65 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 76
computer. 3. Disconnect all external devices from the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure board. 66 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 77
4. Remove the three Phillips M2.0 × 2.5 screws (4) that secure the TouchPad board, and then remove the TouchPad board (5) from the computer. Reverse this procedure to install the TouchPad board. Component replacement procedures 67 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 78
hinges) ● For products with non-touch screen 857464-001 ● For products with touch screen 857465-001 Microphone board 857471-001 Raw panel 43.94 cm (17.3") ● Non-touch screen, FHD, AG, UWVA, 300 eDP, Flat4 PA 798926-008 68 Chapter 6 Removal and replacement procedures for authorized - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 79
and then unplugging the AC adapter from the computer. 3. Disconnect all external devices connected to the computer. 4. Remove the following components: a. Battery (see Battery on page 37) b. Optical drive (see Optical drive on page 38) c. Base enclosure (see Base enclosure on page 40) d. Hard drive - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 80
disengage the bezel starting at the top (1), left and right sides (2), and bottom (3). b. Remove the display bezel (4). 70 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 81
3. If it is necessary to replace the raw display panel, remove the four Phillips M2.0 × 3 screws (1) that secure the display panel to the display enclosure, and then lift the panel (2) to remove it. 4. Remove the tape (1) covering the display panel connector, disconnect the connector (2) from the - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 82
the camera module (4). d. For HD cameras only, lift the frame (5) to remove it from the display enclosure. 72 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 83
7. If it is necessary to replace the microphone module : CAUTION: Handle the module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. a. Release the module clips (1) from the module, and detach the cable (2). b. Detach the camera or microphone - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 84
new antennas. Accidental bending of the antenna elements will detune the antenna and degrade the computer's performance. 74 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 85
Reverse this procedure to install the display assembly. Component replacement procedures 75 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 86
your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility ( HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 87
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 88
. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 89
system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a firmware (BIOS) feature - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 90
on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 80 Chapter 8 Using HP PC Hardware Diagnostics (UEFI - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 91
PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 92
DVD media yourself, you can obtain recovery discs for your computer from HP. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 93
Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 94
support. You can find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 95
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 85 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 96
10 Specifications Computer specifications Metric U.S. Dimensions Width 41.68 cm 16.41 in Depth 27.95 cm 11.0 in Height (front to back) ● Touch ● Non-touch 3.09 cm 2.99 cm 1.22 in 1.18 in Weight ● Touch ● Non-touch 3.08 kg (depending on configuration) 2.85 kg (depending on - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 97
.94 cm 4.2 mm 300 nits (cd/m2) 1920x1080 3840x2160 WLED AntiGlare eDP eDP+PSR SVA U.S. 17.3 in 0.165 in Hard drive specifications 1 TB* 2 TB* Dimensions Height 9.5 mm 9.5 mm Certain restrictions and exclusions apply. Contact support for details. 43.94 cm (17.3 in) display specifications 87 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 98
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 99
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 100
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 101
in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 102
numbers 26, 40 battery removal 37 spare part number 26, 37 battery cover, identifying 17 battery release latch 17 BIOS determining version 76 part number 68 HP PC Hardware Diagnostics (UEFI) using 78 HP Recovery Manager correcting boot problems 85 starting 84 HP Recovery media recovery 85 using - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 103
HP Recovery partition recovery 84 removing 85 I integrated numeric keypad, identifying 15 Windows 15 L labels Bluetooth 20 regulatory 20 serial number 19 service 19 wireless certification 20 WLAN 20 latch, battery release 17 lights AC adapter and battery light 8 caps lock 13 drive 8 mute 13 power 13 - HP Pavilion 17-ab000 | Maintenance and Service Guide - Page 104
(network) status lights, identifying 8 RTC battery removal 62 spare part number 25, 62 S screw kit spare part numbers 30 security cable slot, identifying 9 security, product description 7 serial number, computer 19 service labels, locating 19 serviceability, product description 7 slots memory card
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HP Pavilion Notebook PC
Maintenance and Service Guide