HP Pavilion 27-inch Displays User Guide 3 - Page 19

Support and troubleshooting, Solving common problems, Contacting support

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3 Support and troubleshooting Solving common problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Problem Possible cause Solution Screen is blank or video is flashing. Power cord is disconnected. Connect the power cord. Monitor is off. Press the monitor power button. Video cable is not connected. Connect a video cable between the source device and monitor. Be sure that the computer power is off while connecting the video cable. See Connecting the cables on page 5 for more information. System is in sleep mode. Press any key on the keyboard or move the mouse to exit sleep mode. Video card is incompatible. Replace the video card or connect the video cable to one of the computer's onboard video sources. Image appears blurred, indistinct, or too dark. Brightness setting is too low. Open the OSD menu and select Brightness to adjust the brightness scale as needed. "Input Signal Not Found" is displayed on the screen. Video cable is disconnected. Connect a video cable between the source device and monitor. Be sure that the computer power is off while connecting the video cable. See Connecting the cables on page 5 for more information. "Input Signal Out of Range" is Video resolution and/or refresh rate displayed on the screen. are set higher than the monitor supports. Change the settings to a supported setting (see Preset display resolutions on page 17). The monitor did not enter The monitor's power saving control is Open the OSD menu and select Power, select Auto-Sleep into a low-power sleep mode. disabled. Mode, and then set auto-sleep to On. Contacting support To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions on troubleshooting. You can also find information about how to contact HP and open a support case. Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: ● Monitor model number ● Monitor serial number Solving common problems 13

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Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem
Possible cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is
off.
Press the monitor power button.
Video cable is not connected.
Connect a video cable between the source device and monitor.
Be sure that the computer power is
off
while connecting the
video cable. See
Connecting the cables
on page
5
for more
information.
System is in sleep mode.
Press any key on the keyboard or move the mouse to exit
sleep mode.
Video card is incompatible.
Replace the video card or connect the video cable to one of
the computer’s onboard video sources.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low.
Open the OSD menu and select
Brightness
to adjust the
brightness scale as needed.
“Input Signal Not Found” is
displayed on the screen.
Video cable is disconnected.
Connect a video cable between the source device and monitor.
Be sure that the computer power is
off
while connecting the
video cable. See
Connecting the cables
on page
5
for more
information.
“Input Signal Out of Range” is
displayed on the screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see
Preset display
resolutions
on page
17
).
The monitor did not enter
into a low-power sleep mode.
The monitor's power saving control is
disabled.
Open the OSD menu and select
Power
, select
Auto-Sleep
Mode
, and then set auto-sleep to
On
.
Contacting support
To resolve a hardware or software problem, go to
support
. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also
find
information about how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
Solving common problems
13