HP Pavilion 27-inch Displays User Guide - Page 23

Support and troubleshooting, Solving common issues

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3 Support and troubleshooting Solving common issues The following table lists possible issues, the possible cause of each issue, and the recommended solutions. Table 3-1 Common issues and solutions Issue Possible Cause Solution Screen is blank or video is flashing. Power cord is disconnected. Connect the power cord. The monitor is turned off. Press the front bezel power button. NOTE: If pressing the power button has no effect, press and hold the power button for 10 seconds to disable the Power Button Lockout feature. Video cable is improperly connected. Connect the video cable properly. See Connecting the cables on page 8 for more information. System is in Auto-Sleep Mode. Press any key on the keyboard or move the mouse to exit Sleep mode. Video card is incompatible. Open the OSD menu and select the Input menu. Set AutoSwitch Input to Off and manually select the input. Image appears blurred, indistinct, or too dark. Brightness is too low. Open the OSD menu and select Brightness to adjust the brightness scale as needed. "Check Video Cable" is displayed on the screen. The monitor video cable is disconnected. Connect the appropriate video signal cable between the computer and monitor. Be sure that the computer power is off while you connect the video cable. "Input Signal Out of Range" is Video resolution and/or refresh rate displayed on the screen. are set higher than what the monitor supports. Change the settings to a supported setting. See Preset display resolutions on page 22 for more information. The monitor is off but it did not seem to enter into Sleep mode. Auto-Sleep Mode is not turned on. Open the OSD menu and select Power. Then select AutoSleep Mode and set auto-sleep to On. "OSD Lockout" is displayed. The monitor's OSD Lockout function is enabled. Press and hold the Menu button on the front bezel for 10 seconds to disable the OSD Lockout function. "Power Button Lockout" is displayed. The monitor's Power Button Lockout Press and hold the power button for 10 seconds to disable the function is enabled. Power Button Lockout function. The desktop computer does The monitor is turned off. not turn on. Be sure that the monitor power cord is plugged into an AC outlet and press the monitor power button. The monitor is in Sleep mode. The Windows display orientation is not set properly. Press any key on the keyboard or move the mouse to exit Sleep mode. Right-click the Windows desktop and select Display settings. Select Identify and be sure that the host computer displays are oriented left to right as they are physically arranged. Solving common issues 17

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3
Support and troubleshooting
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Table 3-1
Common issues and solutions
Issue
Possible Cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the power cord.
The monitor is turned off.
Press the front bezel power button.
NOTE:
If pressing the power button has no effect, press and
hold the power button for 10 seconds to disable the Power
Button Lockout feature.
Video cable is improperly connected.
Connect the video cable properly. See
Connecting the cables
on page
8
for more information.
System is in Auto-Sleep Mode.
Press any key on the keyboard or move the mouse to exit
Sleep mode.
Video card is incompatible.
Open the OSD menu and select the
Input
menu. Set
Auto-
Switch Input
to
Off
and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness is too low.
Open the OSD menu and select
Brightness
to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen.
The monitor video cable is
disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is off
while you connect the video cable.
“Input Signal Out of Range” is
displayed on the screen.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
Change the settings to a supported setting. See
Preset display
resolutions
on page
22
for more information.
The monitor is off but it did
not seem to enter into Sleep
mode.
Auto-Sleep Mode is not turned on.
Open the OSD menu and select
Power
. Then select
Auto-
Sleep Mode
and set auto-sleep to
On
.
“OSD Lockout” is displayed.
The monitor's OSD Lockout function
is enabled.
Press and hold the
Menu
button on the front bezel for 10
seconds to disable the OSD Lockout function.
“Power Button Lockout” is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to disable the
Power Button Lockout function.
The desktop computer does
not turn on.
The monitor is turned off.
Be sure that the monitor power cord is plugged into an AC
outlet and press the monitor power button.
The monitor is in Sleep mode.
Press any key on the keyboard or move the mouse to exit
Sleep mode.
The Windows display orientation is
not set properly.
Right-click the Windows desktop and select
Display settings
.
Select
Identify
and be sure that the host computer displays
are oriented left to right as they are physically arranged.
Solving common issues
17