HP Pavilion tx2000 HP Pavilion tx2000 Entertainment PC - Maintenance and Servi
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- HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 1
HP Pavilion tx2000 Entertainment PC Maintenance and Service Guide - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 2
or omissions contained herein. This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; on troubleshooting computer problems; and on performing computer disassembly - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 4
iv Safety warning notice - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 5
parts ...22 Sequential part number listing 23 4 Removal and replacement procedures Preliminary replacement requirements 28 Tools required ...28 Service considerations 28 Plastic parts 28 Cables and connectors 29 Drive handling 29 Grounding guidelines 30 Electrostatic discharge damage 30 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 6
Unknown user password 33 Component replacement procedures 34 Serial number ...34 Computer feet ...35 Battery ...36 Pen ...37 Hard drive ...38 Optical drive ...40 Memory module ...41 WLAN module ...43 Keyboard ...47 Switch cover ...49 Display assembly ...51 Top cover ...54 RTC battery ...56 Power - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 7
System interrupt specifications 80 System I/O address specifications 81 System memory map specifications 83 7 Screw listing Phillips PM3.0×3.0 screw ...84 Phillips PM2.0×7.0 screw ...85 Phillips PM2.0×4.0 screw ...87 Phillips PM2.0×5.0 captive screw 89 Black Phillips PM2.0×3.0 screw 90 Phillips - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 8
Battery ...107 Display ...108 Index ...114 viii - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 9
Product Name Processors Chipset Graphics Panels Memory Hard drives Description HP Pavilion tx2000 Entertainment PC AMD Turion™ 64 Mobile Typical brightness: 200 nits ● Two SODIMM slots ● Customer accessible/upgradable ● Dual-channel support ● DDRII PC2-5300 (667 MHz) 4096-MB total system memory - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 10
Web camera Diskette drive Audio Modem Ethernet Wireless External media card Ports Description 250-GB, 5400-rpm 160-GB, 5400 -cancellation, noise-suppression software ● Pavilion-branded Altec Lansing speakers ● Motorola 56K V.92 data/fax modem ● Supports all world wide certification requirements ● - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 11
to wideaspect and standard aspect video. 1394a 2-pin 65-W AC power Docking Docking support through the expansion port 3. Supports the HP xb3000 Notebook Expansion Base and the HP Notebook QuickDock. Keyboard/ pointing devices 12.1-inch keyboard with embedded numeric keypad Taps enabled as - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 12
Category Description Optical drive WLAN module 4 Chapter 1 Product description - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 13
2 External component identification Top components Display components Item Component (1) Internal microphones (2) (2) Display release latch (3) Integrated camera (select models only) (4) DVD button (5) Media button (6) Mobility Center button (7) Rotate button (8) Speakers (2) - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 14
display and converts the computer from traditional notebook mode into slate mode or vice versa. off or in Hibernation. Receives a signal from the HP Remote Control. Turns off the display and initiates Sleep if is on. Allows a fingerprint logon to Windows instead of a password logon. Send and - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 15
combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key. Displays the Windows® Start menu. Displays a shortcut menu for items beneath the pointer. Can be used like the keys on an external numeric keypad. Execute frequently - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 16
Pointing devices Item Component Function (1) TouchPad on/off button Enables/disables the TouchPad. (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button* (4) TouchPad light Functions like the left button on an external mouse. ● Blue: - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 17
. If the computer has stopped responding and Windows shutdown procedures are not effective, slide the about Sleep or Hibernation, refer to the Power Management guide. ● On: The computer is on. ● Blinking Hibernation. Receives a signal from the HP Remote Control. Provides enhanced audio performance, - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 18
changing factory settings, refer to the user guides located in Help and Support. Left-side components Item Component (1) Power connector AC adapter. Supports optional ExpressCard/34 cards. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard ( - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 19
external VGA monitor or projector. Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 20
Rear components Item Component (1) Vent (2) RJ-11 (modem) jack (3) USB ports (2) (4) Security cable slot Function Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 21
your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the battery. Bottom components 13 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 22
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. 14 Chapter 3 Illustrated parts catalog - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 23
Computer major components Item Description (1a) Display assemblies Spare part number Computer major components 15 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 24
Item (1b) (2a) (2b) (3) (4) (5) Description Spare part number 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, fingerprint 464144-001 reader, microphones, and WLAN antenna cables 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, and - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 25
Item (6) (7a) (7b) (7c) (7d) (7e) (8a) (8b) (9a) (9b) (10) (11) (12) (13) (14) (15) (16) (17) (18) Description Spare part number Bluetooth module (includes Bluetooth module cable) 412766-002 Plastics Kit 464114-001 ExpressCard slot bezel Memory module compartment cover (includes 2 captive - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 26
Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 27
Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 28
Item (19) (20) Description Spare part number Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 29
Mass storage devices Item Description (1) Hard drives (all 5400-rpm) include frame and hard drive connector 320-GB 250-GB 160GB 120-GB (2) Optical drives (include bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe DVD±RW and CD-RW SuperMulti Double- - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 30
/NTSC TV tuner Audio/video cable Cat5E cable (3.6-mm) DVB-T TV tuner DVB-T TV tuner antenna DVB-T TV tuner antenna adapter HP backpack HP carrying case HP Remote Control III Infrared emitter with cable Optical wired mouse Power cords: Argentina Australia Brazil Denmark Europe India Italy Japan North - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 31
captive screw ● Phillips PM2.0×4.0 screw ● Phillips PM2.0×3.0 screw Tablet stand USB extension cable USB travel mouse Vista remote control Wired South Korea Power cord for use in Argentina Power cord for use in India HP backpack DVB-T TV tuner DVB-T TV tuner antenna adapter Spare part number 466337 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 32
Bluetooth module cable) 65-watt AC adapter HP carrying case Wireless laser mouse HP Remote Control III USB travel mouse Optical wired , Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 33
453730-291 454619-001 455454-002 Description Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 34
, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 35
and WLAN antenna cables Pen Rubber Feet Kit (includes base enclosure rubber feet) Display Rubber Kit (includes 8 display bezel rubber screw covers) Tablet Stand Base enclosure (includes optical drive release assembly, 2 battery release latches, and 4 rubber feet) Sequential part number listing 27 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 36
Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you should keep only at the points designated in the maintenance instructions. 28 Chapter 4 Removal and replacement procedures - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 37
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 38
(ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 39
and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures and Styrofoam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 41
Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: 1. - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 42
different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 43
Computer feet Description Rubber Feet Kit (includes 4 base enclosure rubber feet and pen cover) Spare part number 464821-001 The computer feet are adhesive-backed rubber pads. There are four computer feet (1) that adhere to the computer base enclosure, and two computer feet (2) that adhere to the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 44
Battery Description 8-cell, 73-Wh, 2.55-Ah battery 6-cell, 55-Wh, 2.55-Ah battery 4-cell, 37-Wh, 2.55-Ah battery Spare part number 463650-002 441132-002 441131-002 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 45
Pen Description Pen Spare part number 464146-001 Before removing the pen, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 46
Hard drive Description Spare part number 5400-rpm, 320-GB 463643-002 5400-rpm, 250-GB 457061-002 5400-rpm, 160-GB 441128-002 5400-rpm, 120-GB 441127-002 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector, and hard drive screws) 463644-001 Before removing the hard - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 47
6. Remove the hard drive (2) from the hard drive bay. 7. If it is necessary to remove the hard drive bracket and connector, remove the four Phillips PM3.0×3.0 hard drive bracket screws (1) from each side of the hard drive. 8. Lift the bracket (2) straight up to remove it from the hard drive. 9. - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 48
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive Spare part number 441130-002 441129-002 Before removing the optical drive, - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 49
Memory module Description 2048-MB (1-DIMM, PC2-5300, 667 MHz) 1024-MB (1-DIMM, PC2-5300, 667 MHz) 512-MB (1-DIMM, PC2-5300, 667 MHz) Spare part number 455454-002 441406-002 441405-002 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 50
6. Pull the module (2) away from the slot at an angle and remove it. NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the memory module slot. Reverse this procedure to install a memory module. 42 Chapter 4 Removal and replacement procedures - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 51
, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 52
, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 53
Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 54
7. Pull the WLAN module (3) away from the slot at an angle and remove it. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect installation into the WLAN module slot. Reverse this procedure to install a WLAN module. 46 Chapter 4 Removal and replacement procedures - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 55
Keyboard Description Country or region Brazil Denmark, Finland, and Norway France French Canada Germany Italy Japan Latin America The Netherlands Portugal Spare part number 464138-201 464138-DH1 464138-051 464138-121 464138-041 464138-061 464138-291 464138-161 464138-B31 464138-131 Country or - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 56
5. Lift the rear edge of the keyboard and swing it toward you until it rests on the palm rest. 6. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2). 7. Remove the keyboard. Reverse this procedure to install the keyboard - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 57
Switch cover Description Switch cover (includes display convertible hinge base cover) Spare part number 464115-001 Before removing the switch cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 58
5. Rotate the display clockwise approximately 45 degrees. 6. Lift the left and right front corners of the switch cover (1) until it disengages from the computer. 7. Rotate the switch cover (2) counterclockwise and remove it from the computer. Reverse this procedure to install the switch cover. 50 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 59
Display assembly Description Spare part number 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, fingerprint reader, microphones, and WLAN antenna cables 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, and WLAN antenna cables - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 60
5. Remove the two Phillips PM2.5×6.0 screws (3) that secure the display assembly to the computer. 6. Remove the wireless antenna cables (1) from the routing channel built into the base enclosure. 7. Disconnect the camera cable (2) and the microphone cable (3) from the system board. 8. Turn the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 61
12. Disconnect the display panel cable (3) from the system board. NOTE: As you remove the display assembly, be sure that the display cables and wireless antenna cables move cleanly through the opening (1) in the computer. 13. Lift the display (2) straight up and remove it. Reverse this procedure to - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 62
Top cover Description Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top cover bumper pads) Spare part number 464111-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 63
5. Release the ZIF connector (2) to which the TouchPad cable is connected and disconnect the TouchPad cable (3). 6. Remove the two Phillips PM2.0×4.0 screws (4) that secure the top cover to the base enclosure. 7. Lift the top cover straight up and remove it. Reverse this procedure to install the top - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 64
RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description RTC battery Spare part number 412390-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 65
Power switch assembly Description Power switch assembly (includes power switch board cable and actuator switch) Spare part number 441142-001 Before removing the power switch assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 66
3. Remove the display release hook assembly (3). NOTE: The display release hook assemblies are included with the base enclosure spare part kits. 4. Disconnect the power switch board cable (1) from the system board. 5. Remove the power switch board (2) and power switch actuator (3) from the base - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 67
Bluetooth module Description Bluetooth module (includes Bluetooth module cable) Spare part number 412766-002 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 68
Reverse this procedure to install the Bluetooth module. System board Description System board (includes replacement thermal material) Spare part number 463649-001 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 69
2. Remove the ExpressCard slot bezel (2) from the ExpressCard slot. NOTE: The ExpressCard slot bezel is included in the Plastics Kit, spare part number 464114-001. 3. Release the ZIF connector (1) to which the audio/infrared board cable is connected and disconnect the audio/infrared board cable (2) - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 70
5. Pull the system board (4) away from the top cover at an angle and remove it. Reverse this procedure to install the system board. 62 Chapter 4 Removal and replacement procedures - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 71
Pen holder Description Pen holder Pen eject assembly Spare part number tbd-001 464113-001 Before removing the pen holder, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 72
4. Remove the pen holder (4). Reverse this procedure to install the pen holder. Audio/infrared board Description Audio/infrared board (includes audio/infrared board cable) Spare part number 441144-001 Before removing the audio/infrared board, follow these steps: 1. Shut down the computer. If you - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 73
i. System board (see System board on page 60) j. Pen holder (see Pen holder on page 63) Remove the audio/infrared board: 1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the audio/infrared board to the system board. 2. Release the audio/infrared board (2) by sliding it away from you until - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 74
Fan/heat sink assembly Description Fan/heat sink assembly (includes thermal paste and thermal pads) Spare part number 441143-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 75
3. Remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal paste and thermal pads located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly. NOTE: The thermal - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 76
Processor NOTE: All processor spare part kits include thermal paste. Desription AMD Turion 64 Mobile Technology TL-68 processor (2.4-GHz, 1-MB L2 cache, 800-MHz FSB) AMD Turion 64 Mobile Technology TL-66 processor (2.3-GHz, 1-MB L2 cache, 800-MHz FSB) AMD Turion 64 Mobile Technology TL-64 processor - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 77
2. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor should be aligned with the triangle (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 69 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 78
WARNING! Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load. NOTE: The fingerprint - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 79
Utility, press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows. Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 80
exit the Setup Utility, press f10, and then follow the instructions on the screen. The Setup Utility default settings are set Support, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 81
the following procedures: ◦ Press f10, and then follow the instructions on the screen. - or - ◦ If the Setup Setup Utility closes, the computer restarts in Windows. Setup Utility menus The menu tables in listed in this section may not be supported by your computer. Main menu Select System - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 82
System Configuration menu Select Language Support Enhanced SATA support (select models only) Boot Options Button Sound (select models only) Video memory up to (select models only) Diagnostics menu Select Hard Disk Self Test Secondary - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 83
6 Specifications Computer specifications Dimensions Height (front to back) Width Depth Weight (with optical drive, hard drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 84
Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 12.1-inch, WXGA BrightView display specifications - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 85
hard drive storage capacity. Actual accessible capacity is less. 5400-rpm †Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 77 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 86
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 87
DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. System DMA specifications 79 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 88
Microsoft ACPI-compliant system IRQ10* USB UHCI controller-24C2 Graphic Controller Realtek RTL8139 Family PCI Fast Ethernet Controller IRQ11 USB audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. NOTE: PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 89
Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 System Function (shipping configuration) Unused DMA controller no. 2 Unused Coprocessor busy clear/reset Unused Unused Secondary fixed disk controller Unused Primary fixed disk controller Unused JoyStick (decoded in ESS1688 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 90
- 3FF CF8 - CFB CFC - CFF System function (shipping configuration) Entertainment audio Unused Unused Unused Unused Unused Unused Reserved serial port Unused Infrared port Unused OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 91
System memory map specifications Size 640 KB 128 KB 48 KB 160 KB 64 KB 15 MB 58 MB 58 MB 2 MB 4 GB 64 KB Memory address 00000000-0009FFFF 000A0000-000BFFFF 000C0000-000CBFFF 000C8000-000E7FFF 000E8000-000FFFFF 00100000-00FFFFFF 04800000-07FFFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000- - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 92
7 Screw listing This section provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this section are available in the Screw Kit, spare part number 464116-001. Phillips PM3.0×3.0 screw Color Silver Quantity 4 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 93
Phillips PM2.0×7.0 screw Color Black Quantity 9 Length 7.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 4 screws that secure the switch cover to the computer Phillips PM2.0×7.0 screw 85 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 94
Where used: 5 screws that secure top cover to the computer 86 Chapter 7 Screw listing - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 95
Phillips PM2.0×4.0 screw Color Silver Quantity 10 Length 4.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 2 screws that secure the top cover to the computer Phillips PM2.0×4.0 screw 87 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 96
Where used: 2 screws that secure the power switch board to the base enclosure Where used: 2 screws that secure the audio/infrared board to the base enclosure Where used: 4 screws that secure the fan/heat sink assembly to the system board 88 Chapter 7 Screw listing - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 97
Phillips PM2.0×5.0 captive screw Color Black Quantity 6 Length 5.0 mm Thread 2.0 mm Head width 4.5 mm Where used: (1) Two captive screws (secured by C-clips) that secure the hard drive cover to the computer (2) Two captive screws (secured by C-clips) that secure the memory module compartment - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 98
Black Phillips PM2.0×3.0 screw Color Black Quantity 5 Length 3.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 2 screws that secure the WLAN module to the computer 90 Chapter 7 Screw listing - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 99
Where used: 3 screws that secure the top cover to the base enclosure Phillips PM2.0×11.0 screw Color Black Quantity 4 Length 11.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 4 screws that secure the keyboard to the computer Phillips PM2.0×11.0 screw 91 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 100
Phillips PM2.5×6.0 screw Color Silver Quantity 4 Length 6.0 mm Thread 2.5 mm Head width 5.0 mm Where used: 2 screws that secure the display assembly to the computer Where used: 2 screws that secure the display assembly to the computer 92 Chapter 7 Screw listing - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 101
Silver Phillips PM2.0×3.0 screw Color Silver Quantity 5 Length 3.0 mm Thread 2.0 mm Head width 4.5 mm Where used: (1) One screw that secures the display release hook to the base enclosure (2) One screw that secures the Bluetooth module to the base enclosure Silver Phillips PM2.0×3.0 screw 93 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 102
Where used: 3 screws that secure the pen eject assembly and pen holder to the base enclosure 94 Chapter 7 Screw listing - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 103
driver (Recovery Manager software feature). This feature helps you reinstall a program or driver operating system and software to factory settings in case of system instability or failure. NOTE: Handle CDs, DVDs and DVDs with double-layer (DL) support reduce the number of discs required. NOTE: Read- - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 104
connect to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. Backing up your information When to back up ● On a regularly scheduled basis NOTE: Set reminders to back up your information periodically. ● Before the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 105
personal files in the Documents folder and back up these folders periodically. ● Back up templates stored in their associated programs. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time saver if you have to reset your - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 106
The System Protection window opens. 6. Follow the on-screen instructions. 98 Chapter 8 Backup and recovery - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 107
> System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click the System Restore button, and then click Next. The System Restore window opens. 5. Follow the on-screen instructions. Recovering system information 99 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 108
on the hard drive. NOTE: Windows has its own built-in repair features, such as System Restore and driver roll-back capabilities. If you into the optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the partition on the hard drive You can perform a recovery - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 109
9 Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) 101 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 110
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 102 Chapter 9 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 111
RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused RJ-11 (modem) 103 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 112
S-Video-out Pin Signal 1 S-VHS color (C) signal 2 Composite video signal 3 S-VHS intensity (Y) signal 4 S-VHS color ground 5 TV-CD 6 S-VHS intensity ground 7 Composite video ground Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground 104 Chapter 9 Connector - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 113
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 114
Requirements for specific countries or regions Region Accredited agency Applicable note number Australia Austria EANSW 1 OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 South Korea EK 4 The - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 115
11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Battery 107 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 116
be exercised when removing these components. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that Web site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 117
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 118
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 119
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 111 - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 120
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 121
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 122
73 advanced Setup Utility features 72 antenna, locations 6 applications key, Windows 7 audio, product description 2 audio-in jack location 9 pin rewind 11 rotate 5 stop 11 C cables, service considerations 29 camera location 5 product description 2 carrying case, spare part number 22, 24 Cat5E cable, - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 123
illustrated 20 removal 61 external media cards, product description 2 external monitor port key 7 front components 5, 9 function keys 7 G graphics, product description 1 grounding equipment and methods 32 H hard fn 7 function 7 Windows applications 7 Windows logo 7 L language support 71, 74 left-side - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 124
panel 1 docking support 3 Ethernet 2 external media cards 2 graphics 1 hard drives 1 keyboard 3 memory module 1 modem module 2 operating system 3 optical drives 2 pointing devices 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 125
serviceability system recovery 95 system restore points 97 T Tablet Stand, spare part number 27 Tablet stand, spare part number 23 thermal paste, 23, 26 V vents 11, 12, 13 video memory 74 W Windows applications key 7 Windows logo key 7 wireless light 10 wireless switch 9 wireless, product - HP Pavilion tx2000 | HP Pavilion tx2000 Entertainment PC - Maintenance and Servi - Page 126
HP Pavilion tx2000 Entertainment PC
Maintenance and Service Guide