HP Pavilion zd7000 Expansion Base - Maintenance and Service Guide - Page 16

Problems and Solutions, Table 2-1

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Troubleshooting Problems and Solutions The following tables list possible problems, the possible cause of each problem, and the recommended solution. Table 2-1 Power Problems and Solutions Problem Possible Cause Solution The blue indicator light does not come on. The notebook is not powered on. Turn on the notebook. The Expansion Base is not connected to AC power. Verify that the AC cable is properly connected to the Expansion Base and to an AC power outlet. The expansion cable on the Expansion Base is not properly connected to the expansion connector on the notebook. Turn off the notebook and unplug the expansion cable. Then plug the expansion cable back in to the notebook and turn the notebook on. If the above solutions are unsuccessful, the expansion cable may be damaged. Replace the expansion cable. (Section 5.10) If the above solutions are unsuccessful, the power supply may be malfunctioning. Replace the power supply. (Section 5.6) The notebook shuts down. The Expansion Base is not plugged into an AC power outlet, draining the notebook battery pack. Plug the Expansion Base into an AC power outlet. If the above solution is unsuccessful, the power supply may be malfunctioning. Replace the power supply. (Section 5.6) 2-2 Maintenance and Service Guide

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2–2
Maintenance and Service Guide
Troubleshooting
Problems and Solutions
The following tables list possible problems, the possible cause of
each problem, and the recommended solution.
Table 2-1
Power Problems and Solutions
Problem
Possible Cause
Solution
The blue indicator
light does not
come on.
The notebook is not
powered on.
Turn on the notebook.
The Expansion Base is not
connected to AC power.
Verify that the AC cable is
properly connected to the
Expansion Base and to an
AC power outlet.
The expansion cable on
the Expansion Base is not
properly connected to the
expansion connector on
the notebook.
Turn off the notebook and
unplug the expansion cable.
Then plug the expansion
cable back in to the notebook
and turn the notebook on.
If the above solutions are
unsuccessful, the
expansion cable may be
damaged.
Replace the expansion
cable.
(Section 5.10)
If the above solutions are
unsuccessful, the power
supply may be
malfunctioning.
Replace the power supply.
(Section 5.6)
The notebook
shuts down.
The Expansion Base is not
plugged into an AC power
outlet, draining the
notebook battery pack.
Plug the Expansion Base
into an AC power outlet.
If the above solution is
unsuccessful, the power
supply may be
malfunctioning.
Replace the power supply.
(Section 5.6)