HP Pavilion zv5000 HP Notebook Series - Startup Guide - Page 22

Contacting Technical Support

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Additional Information, Help and Updates Contacting Technical Support Obtaining Support Telephone Numbers If you cannot solve a notebook problem by using the online Help and Support Center installed on your notebook or the documentation included with the notebook, you may need to contact HP. To obtain a list of worldwide customer support telephone numbers or to locate the HP office near you, use one of the following methods: ■ Select Start > Control Panel > Performance and Maintenance > System icon. Then, near the lower edge of the System Properties window, select the Support Information button. ■ Refer to the Worldwide Telephone Numbers booklet (English only) included with your notebook to contact a an HP Customer Care Center. ■ Visit the HP Web site at: http://www.hp.com/support Preparing to Call Technical Support To provide the fastest possible resolution of your problem, have the notebook and the following information available when you call: ■ Product name, serial number, and product number are provided on Service ID tag affixed to the bottom of the notebook. ■ Purchase date on the invoice. ■ Conditions under which the problem occurred. ■ Error messages that have been displayed. ■ Operating system version number and registration number. ■ To display the operating system version number and registration number, select Start > System icon > General tab. ■ Brand and model of an optional printer. 2-4 Startup Guide

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2–4
Startup Guide
Additional Information, Help and Updates
Contacting Technical Support
Obtaining Support Telephone Numbers
If you cannot solve a notebook problem by using the online Help
and Support Center installed on your notebook or the
documentation included with the notebook, you may need to
contact HP. To obtain a list of worldwide customer support
telephone numbers or to locate the HP
office near you, use one of
the following methods:
■
Select Start > Control Panel > Performance and
Maintenance > System icon. Then, near the lower edge
of the System Properties window, select the Support
Information button.
■
Refer to the
Worldwide Telephone Numbers
booklet (English
only) included with your notebook to contact a an HP
Customer Care Center.
■
Visit the HP Web site at:
Preparing to Call Technical Support
To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■
Product name, serial number, and product number are provided
on Service ID tag affixed to the bottom of the notebook.
■
Purchase date on the invoice.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
Operating system version number and registration number.
■
To display the operating system version number and
registration number, select Start > System icon > General tab.
■
Brand and model of an optional printer.