HP Photosmart 1300 HP PhotoSmart 1315 - (English) Basics Guide - Page 52

software problems continued

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hp photosmart 1315 color printer software problems (continued) Problem Possible cause Solution The software did not install correctly. OR You need to uninstall the printer software for any reason. There may be a conflict with your virus protection program. OR There may be a conflict with another software program. OR There may be a conflict with another device already connected to the computer. Windows PC 1 Uninstall the printer software. Insert the printer software CD into your computer, click Remove HP PhotoSmart software, then follow the instructions on your computer screen. 2 When the uninstall is completed, shut down Windows, turn the computer OFF and then turn it back ON. 3 Close any active virus protection programs. 4 Reinstall the printer software. See the Setup Guide for instructions. Macintosh 1 Uninstall your printer software. Insert the printer software CD into your computer, select Uninstall from the Installer, then follow the instructions on your computer screen. 2 Close any active virus protection programs. 3 Exit all software programs. 4 Reinstall the printer software. 46 troubleshooting

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hp photosmart 1315 color printer
troubleshooting
46
The software did not
install correctly.
OR
You need to uninstall
the printer software
for any reason.
There may be a conflict
with your virus protection
program.
OR
There may be a conflict
with another software
program.
OR
There may be a conflict
with another device
already connected to the
computer.
Windows PC
1
Uninstall the printer software. Insert the
printer software CD into your computer,
click
Remove HP PhotoSmart software
,
then follow the instructions on your
computer screen.
2
When the uninstall is completed, shut
down Windows, turn the computer
OFF
and then turn it back
ON
.
3
Close any active virus protection
programs.
4
Reinstall the printer software. See the
Setup Guide for instructions.
Macintosh
1
Uninstall your printer software. Insert the
printer software CD into your computer,
select
Uninstall
from the Installer, then
follow the instructions on your computer
screen.
2
Close any active virus protection
programs.
3
Exit all software programs.
4
Reinstall the printer software.
software problems (continued)
Problem
Possible cause
Solution