HP Photosmart 1300 HP PhotoSmart 1315 - (English) Basics Guide - Page 55

Problem, Possible cause, Solution

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hp photosmart 1315 color printer USB connection problems (continued) Problem Possible cause Solution When I connected a USB cable between the printer and my computer, the "New Hardware Wizard" message appeared once, but the printer did not install. Now the "New Hardware Wizard" will not appear again. (Windows PC only) Installation was not 1 completed, it was cancelled, or there was an error. 2 Disconnect the USB cable from your computer and then reconnect it. Remove the printer software and then reinstall it. • Insert the printer software CD into the computer. • Click Remove HP PhotoSmart software. • Follow the instructions on your computer screen to uninstall the software. • When the uninstall is completed, turn the computer OFF and then ON again. • Reinstall the printer software. When I connect a USB cable between the printer and my computer, an "Unknown device" message appears. (Windows PC only) Static electricity has built 1 up in the cable between your computer and printer. OR 2 You may have a defective USB cable. 3 OR 4 The software could not identify the new printer; the printer-USB connection 5 may be defective. 6 Disconnect the USB cable from your printer. Disconnect the power cord from the printer. Wait approximately 30 seconds. Plug the power cord back into the printer. Plug the USB cable back into the printer. If "Unknown device" continues to appear in the "New Hardware Wizard" dialog box, check the Web for updates or contact HP Services and Support. See the Services and Support booklet that came with your printer for contact information. 49

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hp photosmart 1315 color printer
49
When I connected a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message appeared
once, but the printer
did not install. Now
the “New Hardware
Wizard” will not
appear again.
(Windows PC only)
Installation was not
completed, it was
cancelled, or there was an
error.
1
Disconnect the USB cable from your
computer and then reconnect it.
2
Remove the printer software and then
reinstall it.
•
Insert the printer software CD into
the computer.
•
Click
Remove HP PhotoSmart
software
.
•
Follow the instructions on your
computer screen to uninstall the
software.
•
When the uninstall is completed,
turn the computer
OFF
and then
ON
again.
•
Reinstall the printer software.
When I connect a
USB cable between
the printer and my
computer, an
“Unknown device”
message appears.
(Windows PC only)
Static electricity has built
up in the cable between
your computer and printer.
OR
You may have a defective
USB cable.
OR
The software could not
identify the new printer;
the printer-USB connection
may be defective.
1
Disconnect the USB cable from your
printer.
2
Disconnect the power cord from the
printer.
3
Wait approximately 30 seconds.
4
Plug the power cord back into the
printer.
5
Plug the USB cable back into the printer.
6
If “Unknown device” continues to
appear in the “New Hardware Wizard”
dialog box, check the Web for updates
or contact HP Services and Support. See
the Services and Support booklet that
came with your printer for contact
information.
USB connection problems (continued)
Problem
Possible cause
Solution