HP Photosmart 7400 HP Photosmart 7400 series Reference Guide - Page 24

4 Support and warranty This section contains information about technical support and the printer warranty. HP Customer Care If you have a problem, follow these steps: 1 Check the documentation that came with the printer. - Setup Guide: The HP Photosmart 7400 series Setup Guide explains how to set up your printer. - User's Guide: The HP Photosmart 7400 series User's Guide describes the basic features of your printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information. This guide is available in online format on the User's Guide CD. - HP Photosmart Printer Help: The onscreen Help contains detailed information about how to use the software that came with the printer. For information about viewing the onscreen Help, Find more information. 2 If you are unable to solve the problem using the information in the onscreen Help or the User's Guide, visit www.hp.com/support to do the following: - Access online support pages - Send HP an e-mail message for answers to your questions - Connect with an HP technician by using online chat - Check for software updates Support options and availability vary by product, country/region, and language. 3 In Europe only, contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge. 4 If you are unable to solve the problem using the onscreen Help or HP web sites, call HP Customer Care using the number for your country/region. For a list of country/region phone numbers, see the following section. HP Customer Care by phone While the printer is under warranty, you can obtain free phone support. For more information, see Limited warranty statement, or go to www.hp.com/support to check the duration of your free support. After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options. To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply. North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period. Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom should go to www.hp.com/support to access phone support numbers in their country/region. 22 HP Photosmart 7400 series