HP Photosmart 7800 User Guide - Page 43

Placing a call, Return to HP repair service (North America only), Additional warranty options - software windows 7

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Chapter 7 Placing a call Call HP Customer Care while you are near the computer and printer. Be prepared to provide the following information: ● Printer model number (located on the front of the printer) ● Printer serial number (located on the bottom of the printer) ● Computer operating system ● Version of HP Photosmart printer software: - Windows PC: To see the HP Photosmart printer software version, right-click the memory card icon in the Windows taskbar and select About. - Macintosh: To see the HP Photosmart printer software version, use the Print dialog box. ● Messages displayed on the printer screen or on the computer monitor ● Answers to the following questions: - Has the situation you are calling about happened before? Can you recreate the situation? - Did you install any new hardware or software on your computer around the time that the situation occurred? Return to HP repair service (North America only) HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.hp.com/support, select your country/region and language, and then explore the services and warranty area for information about the extended service plans. Note This service might not be available in your country/region. 40 HP Photosmart 7800 series

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Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●
Printer model number (located on the front of the printer)
●
Printer serial number (located on the bottom of the printer)
●
Computer operating system
●
Version of HP Photosmart printer software:
–
Windows PC
: To see the HP Photosmart printer software version, right-click
the memory card icon in the Windows taskbar and select
About
.
–
Macintosh
: To see the HP Photosmart printer software version, use the Print
dialog box.
●
Messages displayed on the printer screen or on the computer monitor
●
Answers to the following questions:
–
Has the situation you are calling about happened before? Can you recreate
the situation?
–
Did you install any new hardware or software on your computer around the
time that the situation occurred?
Return to HP repair service (North America only)
HP will arrange to have your product picked up and delivered to an HP Central Repair
Center. We pay for the round-trip shipping and handling. This service is free for the
duration of the hardware warranty period.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support
, select your country/region and language, and then explore the
services and warranty area for information about the extended service plans.
Note
This service might not be available in your country/region.
Chapter 7
40
HP Photosmart 7800 series