HP Photosmart 8200 Reference Guide - Page 23

Installing the software - troubleshooting

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A Installing the software The printer comes with optional software you can install on a computer. After using the setup instructions that came in the box with the printer, use the instructions in this section to install the software and to troubleshoot any problems you may have. Windows users Macintosh users Important! Do not connect the USB cable until you are prompted. 1. Insert the HP Photosmart CD into the computer and follow the onscreen instructions. If instructions do not appear, locate and double-click the setup.exe file on the CD. 2. Choose the installation type. The Full (Recommended) option installs software to operate your printer, HP Solution Center, and HP Image Zone, an easy-to-use software program that gives you everything you need to be creative with your photos. The Express option installs software to operate your printer, HP Solution Center, and HP Image Zone Express, an easy to use software program that gives you basic photo editing and printing capabilities. Note that some systems may only allow the Express option. 3. When prompted, connect the USB cable. It may take several minutes to copy the files and possibly longer on older systems. 4. Continue with the prompts on the screen. Some systems may require a restart at the end of software installation. Important! Do not connect the USB cable until you are prompted. 1. Insert the HP Photosmart CD into the computer. 2. Double-click the HP Photosmart CD icon on the desktop. 3. Double-click the HP Photosmart Installer icon. Follow the onscreen instructions. 4. When the HP Setup Assistant appears, choose a default paper size and click Next. 5. When the Select Device screen appears, connect the USB cable to the printer and to the computer. 6. If the printer is not automatically detected, click Rescan USB. 7. When your device name appears in the device list, click Next. 8. Click Finish. 9. When the Congratulations screen appears, click Done. The HP Registration page opens in your browser. Installation troubleshooting If the printer software did not install successfully, or if the printer and computer are not communicating properly after software installation, check this page for possible solutions. Check all cable connections between the printer and computer, and be sure you are using the most recent version of the printer software. You can acquire the latest software updates by visiting HP's support website at www.hp.com/support. If you still need help, check the printer documentation or contact HP Customer Care. All of the printers in Print Center disappear after printer software installation (Macintosh only) Uninstall then reinstall the printer software. Restart the computer before adding the printer in Print Center. HP Photosmart 8200 series Reference Guide 19

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A
Installing the software
The printer comes with optional software you can install on a computer. After using the setup
instructions that came in the box with the printer, use the instructions in this section to install the
software and to troubleshoot any problems you may have.
Windows users
Macintosh users
Important!
Do not connect the USB cable
until you are prompted.
1.
Insert the HP Photosmart CD into the
computer and follow the onscreen
instructions. If instructions do not
appear, locate and double-click the
setup.exe
file on the CD.
2.
Choose the installation type. The
Full
(Recommended)
option installs
software to operate your printer, HP
Solution Center, and HP Image Zone, an
easy-to-use software program that gives
you everything you need to be creative
with your photos. The
Express
option
installs software to operate your printer,
HP Solution Center, and HP Image Zone
Express, an easy to use software
program that gives you basic photo
editing and printing capabilities. Note
that some systems may only allow the
Express
option.
3.
When prompted, connect the USB
cable. It may take several minutes to
copy the files and possibly longer on
older systems.
4.
Continue with the prompts on the
screen. Some systems may require a
restart at the end of software installation.
Important!
Do not connect the USB cable
until you are prompted.
1.
Insert the HP Photosmart CD into the
computer.
2.
Double-click the
HP Photosmart CD
icon on the desktop.
3.
Double-click the
HP Photosmart
Installer
icon. Follow the onscreen
instructions.
4.
When the HP Setup Assistant appears,
choose a default paper size and click
Next
.
5.
When the Select Device screen
appears, connect the USB cable to the
printer and to the computer.
6.
If the printer is not automatically
detected, click
Rescan USB
.
7.
When your device name appears in the
device list, click
Next
.
8.
Click
Finish
.
9.
When the Congratulations screen
appears, click
Done
. The HP
Registration page opens in your browser.
Installation troubleshooting
If the printer software did not install successfully, or if the printer and computer are not
communicating properly after software installation, check this page for possible solutions. Check
all cable connections between the printer and computer, and be sure you are using the most
recent version of the printer software. You can acquire the latest software updates by visiting
HP's support website at
www.hp.com/support
. If you still need help, check the printer
documentation or contact HP Customer Care.
All of the printers in Print Center disappear after printer software installation
(Macintosh only)
Uninstall then reinstall the printer software. Restart the computer before adding the printer in
Print Center.
HP Photosmart 8200 series Reference Guide
19