HP Photosmart 8200 Reference Guide - Page 24

The computer stops responding during software installation Windows only - series download

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Appendix A The installation software does not start automatically when the CD is inserted (Windows only) From the Windows Start menu, select Run. Click Browse, and navigate to the CD drive where you inserted the HP Photosmart software CD. Double-click the setup.exe file. The Found New Hardware Wizard opens but does not recognize the printer (Windows only) You may have connected the USB cable before completing the software installation. Disconnect the USB cable. Insert the software CD into your CD drive, and follow the onscreen instructions. If instructions do not appear, locate and double-click the setup.exe file on the CD to restart the installation. If a message appears saying the software has already been successfully installed, then select Uninstall, and follow the instructions to reinstall the software. Reconnect the USB cable only when prompted during software installation. The system requirements check indicates that the computer is running an outdated version of Internet Explorer (Windows only) Press CTRL+SHIFT on the keyboard and click Cancel in the System Requirements dialog box to bypass the block and complete the software installation. You must update Internet Explorer immediately after installing the HP Photosmart software, or the HP software will not work properly. Note: You do not have to reinstall the HP software after updating Internet Explorer. The computer stops responding during software installation (Windows only) Virus protection software or another software program may be running in the background and slowing down the installation process. Wait while the software finishes copying files; this may take several minutes. If the computer is still not responding after several minutes, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the printer software. Note: Your virus protection software will turn back on automatically when you restart the computer. The System Requirements dialog box appears during installation A component of the computer system does not meet the minimum system requirements. Upgrade the component to the minimum system requirement and then reinstall the printer software. The computer could not read the HP Photosmart CD Make sure the CD is not dirty or scratched. If other CDs work but the HP Photosmart CD does not, your CD may be damaged. You can download the software from the HP's support website or request a new CD from HP Customer Care. If other CDs do not work, you may need to service your CD drive. 20 HP Photosmart 8200 series

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The installation software does not start automatically when the CD is inserted
(Windows only)
From the Windows Start menu, select
Run
. Click
Browse
, and navigate to the CD drive where
you inserted the HP Photosmart software CD. Double-click the
setup.exe
file.
The Found New Hardware Wizard opens but does not recognize the printer
(Windows only)
You may have connected the USB cable before completing the software installation. Disconnect
the USB cable. Insert the software CD into your CD drive, and follow the onscreen instructions. If
instructions do not appear, locate and double-click the
setup.exe
file on the CD to restart the
installation. If a message appears saying the software has already been successfully installed,
then select
Uninstall
, and follow the instructions to reinstall the software. Reconnect the USB
cable only when prompted during software installation.
The system requirements check indicates that the computer is running an outdated
version of Internet Explorer (Windows only)
Press C
TRL
+S
HIFT
on the keyboard and click
Cancel
in the System Requirements dialog box to
bypass the block and complete the software installation. You must update Internet Explorer
immediately after installing the HP Photosmart software, or the HP software will not work
properly.
Note
: You do not have to reinstall the HP software after updating Internet Explorer.
The computer stops responding during software installation (Windows only)
Virus protection software or another software program may be running in the background and
slowing down the installation process. Wait while the software finishes copying files; this may
take several minutes. If the computer is still not responding after several minutes, restart the
computer, pause or disable any active virus protection software, quit all other software programs,
and then reinstall the printer software.
Note
: Your virus protection software will turn back on
automatically when you restart the computer.
The System Requirements dialog box appears during installation
A component of the computer system does not meet the minimum system requirements.
Upgrade the component to the minimum system requirement and then reinstall the printer
software.
The computer could not read the HP Photosmart CD
Make sure the CD is not dirty or scratched. If other CDs work but the HP Photosmart CD does
not, your CD may be damaged. You can download the software from the HP's support website or
request a new CD from HP Customer Care. If other CDs do not work, you may need to service
your CD drive.
Appendix A
20
HP Photosmart 8200 series