HP Photosmart 8200 Reference Guide - Page 25

BHP Customer Care - series software

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B HP Customer Care Note The name of HP support services may vary by country/region. If you have a problem, follow these steps: 1. Check the documentation that came with the printer. - Setup Guide: The HP Photosmart 8200 series printer comes with setup instructions that explain how to set up the printer. - User's Guide: The HP Photosmart 8200 series User's Guide describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information. It is available in online format on the User's Guide CD. - Onscreen HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information. For information on accessing the onscreen Help, see Finding more information. 2. If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following: - Access online support pages - Send HP an e-mail message for answers to your questions - Connect with an HP technician by using online chat - Check for software updates Support options and availability vary by product, country/region, and language. 3. For Europe only: Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge. 4. If you are unable to solve the problem using the onscreen Help or HP websites, call HP Customer Care using the number for your country/region. For a list of country/region phone numbers, see the inside the front cover of this guide. HP Customer Care by phone While the printer is under warranty, you can obtain free phone support. For more information, see the Limited warranty statement, or go to www.hp.com/support to check the duration of your free support. After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options. To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply. Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom should go to www.hp.com/support to access phone support numbers in their country/region. Other countries/regions: See the list of support telephone numbers inside the front cover of this guide. Placing a call Call HP Customer Care while you are near the computer and printer. Be prepared to provide the following information: ● Printer model number (located on the front of the printer) ● Printer serial number (located on the bottom of the printer) ● Computer operating system HP Photosmart 8200 series Reference Guide 21

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B
HP Customer Care
Note
The name of HP support services may vary by country/region.
If you have a problem, follow these steps:
1.
Check the documentation that came with the printer.
–
Setup Guide
: The HP Photosmart 8200 series printer comes with setup instructions
that explain how to set up the printer.
–
User's Guide
: The
HP Photosmart 8200 series User's Guide
describes the basic
features of the printer, explains how to use the printer without connecting a computer,
and contains hardware troubleshooting information. It is available in online format on
the
User's Guide
CD.
–
Onscreen HP Photosmart Printer Help
: The onscreen HP Photosmart Printer Help
describes how to use the printer with a computer and contains software
troubleshooting information. For information on accessing the onscreen Help, see
Finding more information
.
2.
If you are unable to solve the problem using the information in the documentation, visit
www.hp.com/support
to do the following:
–
Access online support pages
–
Send HP an e-mail message for answers to your questions
–
Connect with an HP technician by using online chat
–
Check for software updates
Support options and availability vary by product, country/region, and language.
3.
For Europe only
: Contact your local point of purchase. If the printer has a hardware failure,
you will be asked to bring the printer to where you purchased it. Service is free during the
printer limited warranty period. After the warranty period, you will be quoted a service charge.
4.
If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Customer Care using the number for your country/region. For a list of country/region
phone numbers, see the inside the front cover of this guide.
HP Customer Care by phone
While the printer is under warranty, you can obtain free phone support. For more information,
see the Limited warranty statement, or go to
www.hp.com/support
to check the duration of your
free support.
After the free phone support period, you can obtain help from HP at an additional cost. Contact
your HP dealer or call the support phone number for your country/region for support options.
To receive HP support by phone, call the appropriate support phone number for your location.
Standard phone company charges apply.
Western Europe
: Customers in Austria, Belgium, Denmark, Spain, France, Germany, Ireland,
Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom
should go to
www.hp.com/support
to access phone support numbers in their country/region.
Other countries/regions
: See the list of support telephone numbers inside the front cover of this
guide.
Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to provide the
following information:
●
Printer model number (located on the front of the printer)
●
Printer serial number (located on the bottom of the printer)
●
Computer operating system
HP Photosmart 8200 series Reference Guide
21