HP Photosmart Wireless All-in-One Printer - B109 User Guide - Page 58

The product will not turn on, Troubleshooting common setup issues, Solution

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Solve a problem product to your computer before the software installation screen prompted you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). For more information, see "Uninstall and reinstall the software" on page 59. 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • The product will not turn on • After setting up the product, it does not print • The wrong measurements are showing in menus on the display • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on. • Solution 1: Check the power cord • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using the power cord that came with the product. • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. Setup troubleshooting 55

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product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1.
Disconnect the USB cable from the computer.
2.
Uninstall the software (if you have already installed it).
For more information, see
“
Uninstall and reinstall the software” on page 59
.
3.
Restart your computer.
4.
Turn off the product, wait one minute, then restart it.
5.
Reinstall the HP Photosmart software.
CAUTION:
Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The product will not turn on
•
After setting up the product, it does not print
•
The wrong measurements are showing in menus on the display
•
The registration screen does not appear
•
Uninstall and reinstall the software
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
Solution 1: Check the power cord
•
Solution 2: Reset the product
•
Solution 3: Press the On button more slowly
•
Solution 4: Contact HP to replace the power supply
•
Solution 5: Contact HP support for service
Solution 1: Check the power cord
Solution:
•
Make sure you are using the power cord that came with the product.
•
Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Setup troubleshooting
55
Solve a problem