HP Presario 18XL Maintenance & Service Guide Presario 1800/1800T Series-Mo - Page 67

Printer Solutions, Printer, Problem, Probable Cause, Solutions

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Presario 1800/1800T Series Models: XL280, XL380, XL381, and XL390 Printer Solutions If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, the problem is associated with the printer, not the Notebook. To diagnose other printing problems, refer to the printing section of the application documentation. Printer Problem Probable Cause Printer will not turn on. The signal cable may not be connected properly, or the printer is unplugged. Printer will not print. Printer is not turned on or is offline. Paper tray is empty. The device drivers for the application are not installed. Printer prints garbled information. Printer is set up for a network, but is not connected to the network. Printer cable is too long, unshielded, or defective. Correct printer drivers are not installed. Cable is not connected properly. Cable is defective. Solution(s) Make sure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Turn the printer on and set it to online. Fill the paper tray with paper and set the printer to online. Refer to the printer documentation to install the correct printer driver. Connect the printer to the network. Replace the cable. Refer to the printer documentation to install the correct printer driver. Make sure that the printer signal cable is properly connected to the Notebook. Replace the printer cable and retest. PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES TROUBLESHOOTING 31

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P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1800 S
ERIES
T
ROUBLESHOOTING
31
Presario 1800/1800T Series
Models: XL280, XL380, XL381,
and XL390
Printer Solutions
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with the printer for instructions. If the self-test fails, the problem is associated
with the printer, not the Notebook. To diagnose other printing problems, refer to the
printing section of the application documentation.
Printer
Problem
Probable Cause
Solution(s)
Printer will not turn on.
The signal cable may not be
connected properly, or the
printer is unplugged.
Make sure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print.
Printer is not turned on or is
offline.
Turn the printer on and set it to
online.
Paper tray is empty.
Fill the paper tray with paper and
set the printer to online.
The device drivers for the
application are not installed.
Refer to the printer
documentation to install the
correct printer driver.
Printer is set up for a
network, but is not connected
to the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Printer prints garbled
information.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Make sure that the printer signal
cable is properly connected to the
Notebook.
Cable is defective.
Replace the printer cable and
retest.