HP Pro 3385 Micro Maintenance & Service Guide Pro 3330/3380 Microtower Pro - Page 8

Appendix A, Troubleshooting Without Diagnostics, HP PC Hardware Diagnostics

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Page 8 highlights

Removing Drives ...117 Removing an Optical Drive 117 Removing the Hard Drive 119 Power Switch ...123 Front USB Assembly ...125 Speaker ...127 Fan Assembly ...129 Fan Sink ...131 Processor ...133 Power Supply ...135 System Board ...138 Battery ...139 Appendix A Troubleshooting Without Diagnostics 141 Safety and Comfort ...141 Before You Call for Technical Support 141 Helpful Hints ...142 Solving General Problems ...144 Solving Power Problems ...148 Solving Hard Drive Problems ...150 Solving Media Card Reader Problems 153 Solving Display Problems ...155 Solving Audio Problems ...160 Solving Printer Problems ...162 Solving Keyboard and Mouse Problems 164 Solving Hardware Installation Problems 166 Solving Network Problems ...168 Solving Memory Problems ...171 Solving Processor Problems ...173 Solving CD-ROM and DVD Problems 173 Solving USB Flash Drive Problems 176 Solving Front Panel Component Problems 177 Solving Internet Access Problems ...177 Solving Software Problems ...179 Contacting Customer Support ...181 Appendix B HP PC Hardware Diagnostics 182 Why run HP PC Hardware Diagnostics 182 How to access and run HP PC Hardware Diagnostics 183 Downloading HP PC Hardware Diagnostics to a USB device 184 viii

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Removing Drives
.............................................................................................................
117
Removing an Optical Drive
.............................................................................
117
Removing the Hard Drive
................................................................................
119
Power Switch
....................................................................................................................................
123
Front USB Assembly
........................................................................................................................
125
Speaker
............................................................................................................................................
127
Fan Assembly
...................................................................................................................................
129
Fan Sink
...........................................................................................................................................
131
Processor
.........................................................................................................................................
133
Power Supply
...................................................................................................................................
135
System Board
...................................................................................................................................
138
Battery
..............................................................................................................................................
139
Appendix A
Troubleshooting Without Diagnostics
....................................................................................
141
Safety and Comfort
..........................................................................................................................
141
Before You Call for Technical Support
.............................................................................................
141
Helpful Hints
.....................................................................................................................................
142
Solving General Problems
................................................................................................................
144
Solving Power Problems
..................................................................................................................
148
Solving Hard Drive Problems
...........................................................................................................
150
Solving Media Card Reader Problems
.............................................................................................
153
Solving Display Problems
.................................................................................................................
155
Solving Audio Problems
...................................................................................................................
160
Solving Printer Problems
..................................................................................................................
162
Solving Keyboard and Mouse Problems
..........................................................................................
164
Solving Hardware Installation Problems
...........................................................................................
166
Solving Network Problems
...............................................................................................................
168
Solving Memory Problems
...............................................................................................................
171
Solving Processor Problems
............................................................................................................
173
Solving CD-ROM and DVD Problems
..............................................................................................
173
Solving USB Flash Drive Problems
..................................................................................................
176
Solving Front Panel Component Problems
......................................................................................
177
Solving Internet Access Problems
....................................................................................................
177
Solving Software Problems
..............................................................................................................
179
Contacting Customer Support
..........................................................................................................
181
Appendix B
HP PC Hardware Diagnostics
..................................................................................................
182
Why run HP PC Hardware Diagnostics
............................................................................................
182
How to access and run HP PC Hardware Diagnostics
.....................................................................
183
Downloading HP PC Hardware Diagnostics to a USB device
..........................................................
184
viii