HP Pro All-in-One 3520 Maintenance & Service Guide HP Pro 3520 All-in-One - Page 7

Appendix A, Troubleshooting Without Diagnostics, HP PC Hardware Diagnostics

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System Board Cover ...61 Fan ...63 Heat sink/thermal module ...65 Processor ...67 Drive Cables and Connector ...69 WLAN Module ...71 System Board ...74 Front Bezel ...77 Display Panel ...79 Appendix A Troubleshooting Without Diagnostics 82 Safety and Comfort ...82 Before You Call for Technical Support 82 Helpful Hints ...83 Solving General Problems ...85 Solving Power Problems ...89 Solving Hard Drive Problems ...91 Solving Media Card Reader Problems 94 Solving Display Problems ...96 Solving Audio Problems ...101 Solving Printer Problems ...103 Solving Keyboard and Mouse Problems 105 Solving Hardware Installation Problems 107 Solving Network Problems ...109 Solving Memory Problems ...112 Solving Processor Problems ...114 Solving CD-ROM and DVD Problems 114 Solving USB Flash Drive Problems 117 Solving Front Panel Component Problems 118 Solving Internet Access Problems ...118 Solving Software Problems ...120 Contacting Customer Support ...122 Appendix B HP PC Hardware Diagnostics 123 Why run HP PC Hardware Diagnostics 123 How to access and run HP PC Hardware Diagnostics 123 Downloading HP PC Hardware Diagnostics to a USB device 124 Appendix C Backup and recovery in Windows 8 125 Backing up your information ...125 vii

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System Board Cover
..........................................................................................................................
61
Fan
.....................................................................................................................................................
63
Heat sink/thermal module
...................................................................................................................
65
Processor
...........................................................................................................................................
67
Drive Cables and Connector
..............................................................................................................
69
WLAN Module
....................................................................................................................................
71
System Board
.....................................................................................................................................
74
Front Bezel
.........................................................................................................................................
77
Display Panel
.....................................................................................................................................
79
Appendix A
Troubleshooting Without Diagnostics
......................................................................................
82
Safety and Comfort
............................................................................................................................
82
Before You Call for Technical Support
...............................................................................................
82
Helpful Hints
.......................................................................................................................................
83
Solving General Problems
..................................................................................................................
85
Solving Power Problems
....................................................................................................................
89
Solving Hard Drive Problems
.............................................................................................................
91
Solving Media Card Reader Problems
...............................................................................................
94
Solving Display Problems
...................................................................................................................
96
Solving Audio Problems
...................................................................................................................
101
Solving Printer Problems
..................................................................................................................
103
Solving Keyboard and Mouse Problems
..........................................................................................
105
Solving Hardware Installation Problems
...........................................................................................
107
Solving Network Problems
...............................................................................................................
109
Solving Memory Problems
...............................................................................................................
112
Solving Processor Problems
............................................................................................................
114
Solving CD-ROM and DVD Problems
..............................................................................................
114
Solving USB Flash Drive Problems
..................................................................................................
117
Solving Front Panel Component Problems
......................................................................................
118
Solving Internet Access Problems
....................................................................................................
118
Solving Software Problems
..............................................................................................................
120
Contacting Customer Support
..........................................................................................................
122
Appendix B
HP PC Hardware Diagnostics
..................................................................................................
123
Why run HP PC Hardware Diagnostics
............................................................................................
123
How to access and run HP PC Hardware Diagnostics
.....................................................................
123
Downloading HP PC Hardware Diagnostics to a USB device
..........................................................
124
Appendix C
Backup and recovery in Windows 8
........................................................................................
125
Backing up your information
.............................................................................................................
125
vii