HP ProLiant BL495c HP ProLiant BL495c Generation 5 Server Blade User Guide - Page 53

Troubleshooting, Troubleshooting resources, Pre-diagnostic steps

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Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.com/support/ProLiant_TSG_en) • French (http://www.hp.com/support/ProLiant_TSG_fr) • Italian (http://www.hp.com/support/ProLiant_TSG_it) • Spanish (http://www.hp.com/support/ProLiant_TSG_sp) • German (http://www.hp.com/support/ProLiant_TSG_gr) • Dutch (http://www.hp.com/support/ProLiant_TSG_nl) • Japanese (http://www.hp.com/support/ProLiant_TSG_jp) The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1. Review the important safety information (on page 54). 2. Gather symptom information (on page 55). 3. Prepare the server for diagnosis (on page 55). 4. Use the Start diagnosis flowchart (on page 57) to begin the diagnostic process. Troubleshooting 53

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Troubleshooting
Troubleshooting resources
e
r resolving common problems and
comprehensive co
resolution, and so
specific flowcharts
a
•
English
:
The
HP ProLiant S
rvers Troubleshooting Guide
provides procedures fo
urses of action for fault isolation and identification, error message interpretation, issue
ftware maintenance on ProLiant servers and server blades. This guide includes problem-
to help you navigate complex troubleshooting processes. To view the guide, select
language:
(
http //www.hp.com/support/ProLiant_TSG_en
)
•
French (
)
•
Italian (
)
•
p:/
Spanish (
htt
/www.hp.com/support/ProLiant_TSG_sp
)
•
German (
h
:
ttp //www.hp.com/support/ProLiant_TSG_gr
)
www.hp.com/support/ProLiant_TSG_nl
•
Dutch (
http://
)
•
ttp
Japanese (
h
://www.hp.com/support/ProLiant_TSG_jp
)
c-Class Enclosure Troubleshooting Guide
The
HP B
deSy
m
provides procedures and solutions for
troubleshooting HP
troubleshoot enclos
lowchart to help you navigate the troubleshooting process. To
uide, see the HP website (
la
ste
BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
ures, and it includes a f
view the g
).
Pre-di
c
agnosti
steps
WARNIN
informati
mentation before removing, replacing, reseating, or modifying
system components.
G:
To avoid potential problems, ALWAYS read the warnings and cautionary
on in the server docu
IMPORTAN
iple servers. Some information may not
apply to
on proced
ting systems supported by the
server.
T:
This guide provides information for mult
the server you are troubleshooting. Refer to the server documentation for information
ures, hardware options, software tools, and opera
Review the important safety information (on page
54
).
2.
ath
3.
P ep
4.
Use
1.
G
er symptom information (on page
55
).
are the server for diagnosis
r
(on page
55
).
the Start diagnosis flowchart (on page
57
) to begin the diagnostic process.
Troubleshooting 53