HP ProLiant BL495c HP ProLiant BL495c Generation 5 Server Blade User Guide - Page 78

Technical support, Before you contact HP, HP contact information, Customer Self Repair, Cust m

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Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). Customer Self Repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory-Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Technical support 78

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Technical support
Befo
•
•
HP c
re you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
Product serial number
•
Product model name and number
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
ontact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
(
).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
(
). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
improvement, calls may be recorded or monitored.
e Pack (service upgrade), call 1-800-633-3600. For more
week. For continuous quality
o
If you have purchased a Car
information about Care Packs, refer to the HP website (
).
•
In other locations, see the Contact HP worldwide (in English) webpage
(
).
Cust m
HP p
for gr
ective parts replacement. If during the diagnosis period HP (or HP
rvi
part,
•
parts, you will be charged for the travel and labor costs of this service.
o
er Self Repair
roducts are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
eater flexibility in performing def
se
ce providers or service partners) identifies that the repair can be accomplished by the use of a CSR
HP will ship that part directly to you for replacement. There are two categories of CSR parts:
Mandatory
—Parts for which customer self repair is mandatory. If you request HP to replace these
Technical support 78