HP ProLiant DL280 System Memory Troubleshooting Best Practices for HP ProLiant - Page 1
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Memory Troubleshooting Best Practices for HP ProLiant Servers Accurately troubleshooting memory issues in ProLiant server configurations is an important process that can help prevent unnecessary replacement of hardware components. In addition, accurate problem diagnosis prevents customers from experiencing unnecessary downtime while waiting for hardware that may not need to be replaced. Following standard troubleshooting guidelines and using them each time a memory issue is suspected helps to establish this. HP has developed several methods for troubleshooting memory problems in ProLiant servers. The purpose of this white paper is to assist HP customers in troubleshooting memory problems by successfully isolating the specific DIMMs causing the problem. This helps to prevent nonessential replacement of unaffected DIMMs or, in some cases, entire banks of memory. In addition, effective troubleshooting can help determine if a firmware or other software download can resolve a problem without replacing hardware. This white paper covers the following topics: • Why Should I Troubleshoot Every Memory Problem? • How Can I tell if a Memory Problem has occurred? • What tools are available from HP to help identify a failing DIMM? • Troubleshooting Using HP Insight Diagnostics Offline Edition • Troubleshooting Using HP Insight Diagnostics Online Edition • Troubleshooting Flowchart for Bootable Systems • Troubleshooting Flowchart for Non-Bootable Systems • What role does Firmware play in Solving Memory Problems? • Why buy HP memory? • Other Troubleshooting Resources