HP ProLiant DL280 System Memory Troubleshooting Best Practices for HP ProLiant - Page 16

The HP Drive Key Boot Utility, The HP Drive Key Utility can be downloaded from the following URL

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Page 16 highlights

The HP Drive Key Boot Utility The HP Drive Key Boot Utility can format an HP Drive Key so that it can be used as a bootable device. The utility also provides the ability to load the ROM Update Utility on an HP Drive Key. After the ROM Update Utility has been installed, the Offline ROM Flash Smart Components can be downloaded to the drive key from the following URL and deployed using the ROM Update Utility. For more information or to download the HP Drive Key Boot Utility, refer to the following link: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=M TX-UNITY-I23839&jumpid=reg_R1002_USEN For additional information on the HP Drive Key Boot Utility, refer to the following URL: http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00218060/c00218060.pdf The HP Drive Key Utility can be downloaded from the following URL: http://www.compaq.com/support/files/server/us/locate/8641.html Other Troubleshooting Resources The HP ProLiant Troubleshooting Guide is located at the following URL and may be helpful in diagnosing memory or other system problems: http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00300504/c00300504.pdf User Guides for each individual ProLiant server, available on the hp.com Support and Drivers page, contain specific guidelines for populating memory for that system. For example, memory configuration guidelines can be found on page 49 of the User Guide for the ProLiant DL580 G7 server, available here: http://h20000.www2.hp.com/bc/docs/support/SupportManual/c02267159/c02267159.pdf?jumpid=re g_R1002_USEN For the latest memory configuration information, search the QuickSpecs for all ProLiant servers here: http://www.hp.com/go/proLiant Before replacing memory in ProLiant servers, ensure that accurate troubleshooting methods are used. Taking the time to isolate specific DIMMs that are failing can prevent unnecessary hardware replacement and customer dissatisfaction. Follow standard troubleshooting guidelines highlighted in this white paper and use them each time a memory issue is suspected. Accurate problem diagnosis reduces warranty costs for HP and prevents customers from experiencing unnecessary downtime. 16

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The HP Drive Key Boot Utility
The HP Drive Key Boot Utility can format an HP Drive Key so that it can be used as a bootable device. The
utility also provides the ability to load the ROM Update Utility on an HP Drive Key. After the ROM Update
Utility has been installed, the Offline ROM Flash Smart Components can be downloaded to the drive key from
the following URL and deployed using the ROM Update Utility. For more information or to download the HP
Drive Key Boot Utility, refer to the following link:
TX-UNITY-I23839&jumpid=reg_R1002_USEN
For additional information on the HP Drive Key Boot Utility, refer to the following URL:
The HP Drive Key Utility can be downloaded from the following URL:
Other Troubleshooting Resources
The HP ProLiant Troubleshooting Guide is located at the following URL and may be helpful in diagnosing
memory or other system problems:
User Guides for each individual ProLiant server, available on the hp.com Support and Drivers page, contain
specific guidelines for populating memory for that system.
For example, memory configuration guidelines can be found on page 49 of the User Guide for the ProLiant
DL580 G7 server, available here:
g_R1002_USEN
For the latest memory configuration information, search the QuickSpecs for all ProLiant servers here:
Before replacing memory in ProLiant servers, ensure that accurate troubleshooting methods are used. Taking
the time to isolate specific DIMMs that are failing can prevent unnecessary hardware replacement and
customer dissatisfaction. Follow standard troubleshooting guidelines highlighted in this white paper and use
them each time a memory issue is suspected. Accurate problem diagnosis reduces warranty costs for HP and
prevents customers from experiencing unnecessary downtime.