HP ProLiant DL380 Integrating Microsoft Windows Server 2003 R2 on HP ProLiant - Page 16

HP ProLiant servers running HP Insight Server Agents for Windows may experience high CPU

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Table 7. Known issues (continued) Issue 3 HP ProLiant servers running HP Insight Server Agents for Windows may experience high CPU utilization. Issue 4 Description An HP ProLiant server operating in a Microsoft Windows environment and loading the HP Insight Management Agents for Windows Version 7.40 may experience high CPU utilization, resulting in degraded system performance. CPU utilization may reach 50 to100 percent and remain high on multiprocessor systems. Systems with a single CPU may reach 100 percent. A call responsible for the memory code initialization process from the Server Agents in PSP 7.40 to the Windows Health driver becomes trapped in an endless loop, causing the processor utilization to rise. For additional details, refer to the customer advisory located at http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_ US&objectID=c00568181. Solution To prevent high CPU utilization from occurring, upgrade the HP Insight Management Agents and System Management drivers to the following versions as appropriate for the specific ProLiant server: CP005816 - HP ProLiant Advanced System Management Controller Driver for Windows 2000/Server 2003 Version 5.36.0.0 (or later) http://h18007.www1.hp.com/support/files/server/us/locate/8832.html CP005817 - HP ProLiant iLO Advanced and Enhanced System Management Controller Driver for Windows 2000/Server 2003 Version 5.39.0.0 (or later) http://h18007.www1.hp.com/support/files/server/us/locate/8818.html CP005818 - HP ProLiant iLO Advanced and Enhanced System Management Controller Driver for Windows Server 2003 X64 Editions Version 5.39.0.0 (or later) http://h18007.www1.hp.com/support/files/server/us/locate/8609.html CP006033 - HP Insight Management Agents for Windows 2000/Windows Server 2003 Version 7.41 (or later) http://h18007.www1.hp.com/support/files/server/us/locate/7258.html CP006034 - HP Insight Management Agents for Windows Server 2003 X64 Editions Version 7.41 (or later) http://h18007.www1.hp.com/support/files/server/us/locate/8627.html Installation of Spanish Version of Microsoft Windows Server 2003 R2 on ProLiant DL385 and ProLiant DL585 servers stops responding during beginning of GUI portion of installation. Description When installing the Spanish version of Microsoft Windows Server 2003 R2 (any edition) by booting from the Microsoft base media CD-ROM, a pop-up message appears indicating that there was a problem reading the CD-ROM drive. Clicking Retry only causes the pop-up message to return. This occurs when reading the internal CD-ROM drive during the beginning of the GUI portion of the installation. This issue only occurs on ProLiant DL385 and ProLiant DL585 servers installing the Spanish version of Microsoft Windows Server 2003 R2 (any edition) when booting from the base media on the internal CD-ROM drive. Solution To install the operating system, perform either of the following: • Use the SmartStart Assisted Installation. OR • Use a USB CD-ROM drive. 16

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Table 7.
Known issues (continued)
Issue 3
HP ProLiant servers running HP Insight Server Agents for Windows may experience high CPU
utilization.
Description
An HP ProLiant server operating in a Microsoft Windows environment and loading
the HP Insight Management Agents for Windows Version 7.40 may experience
high CPU utilization, resulting in degraded system performance. CPU utilization
may reach 50 to100 percent and remain high on multiprocessor systems. Systems
with a single CPU may reach 100 percent.
A call responsible for the memory code initialization process from the Server
Agents in PSP 7.40 to the Windows Health driver becomes trapped in an endless
loop, causing the processor utilization to rise.
For additional details, refer to the customer advisory located at
US&objectID=c00568181
.
Solution
To prevent high CPU utilization from occurring, upgrade the HP Insight
Management Agents and System Management drivers to the following versions as
appropriate for the specific ProLiant server:
CP005816
– HP ProLiant Advanced System Management Controller Driver for
Windows 2000/Server 2003 Version 5.36.0.0 (or later)
CP005817
– HP ProLiant iLO Advanced and Enhanced System Management
Controller Driver for Windows 2000/Server 2003 Version 5.39.0.0 (or later)
CP005818
– HP ProLiant iLO Advanced and Enhanced System Management
Controller Driver for Windows Server 2003 X64 Editions Version 5.39.0.0 (or
later)
CP006033
– HP Insight Management Agents for Windows 2000/Windows Server
2003 Version 7.41 (or later)
CP006034
– HP Insight Management Agents for Windows Server 2003 X64
Editions Version 7.41 (or later)
Issue 4
Installation of Spanish Version of Microsoft Windows Server 2003 R2 on ProLiant DL385 and
ProLiant DL585 servers stops responding during beginning of GUI portion of installation.
Description
When installing the Spanish version of Microsoft Windows Server 2003 R2 (any
edition) by booting from the Microsoft base media CD-ROM, a pop-up message
appears indicating that there was a problem reading the CD-ROM drive. Clicking
Retry only causes the pop-up message to return. This occurs when reading the
internal CD-ROM drive during the beginning of the GUI portion of the installation.
This issue only occurs on ProLiant DL385 and ProLiant DL585 servers installing the
Spanish version of Microsoft Windows Server 2003 R2 (any edition) when booting
from the base media on the internal CD-ROM drive.
Solution
To install the operating system, perform either of the following:
•
Use the SmartStart Assisted Installation.
OR
•
Use a USB CD-ROM drive.
16