HP ProLiant SL210t HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 17

Common problem resolution

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Common problem resolution Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray. • Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating components. • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. • For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly. Service notifications Service notifications are created to provide solutions for known issues with HP ProLiant servers. Check to see if your HP ProLiant server issue is covered by an existing service notification. To search for service notifications, see the HP Support Center (http://www.hp.com/go/hpsc). Select Advisories, Bulletins & Notices. Enter the product name and click Go. Select the product, and then the list of documents is displayed. Firmware updates Many common problems can be resolved by updating the firmware. Firmware updates and additional information can be found in the following ways: • SPP: Update the firmware by downloading SPP ("HP Service Pack for ProLiant" on page 75) on the HP website (http://www.hp.com/go/spp). • HP Support Center website: The most recent version of a particular server or option firmware from the HP website (http://www.hp.com/go/hpsc). To locate the drivers for a particular server, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software & Firmware. Then, enter your product name in the Find an HP product field and click Go. Common problem resolution 17

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Common problem resolution 17
Common problem resolution
Loose connections
Action
:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
•
For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly.
Service notifications
Service notifications are created to provide solutions for known issues with HP ProLiant servers. Check to see
if your HP ProLiant server issue is covered by an existing service notification.
To search for service notifications, see the HP Support Center (
). Select
Advisories, Bulletins & Notices
. Enter the product name and click
Go
. Select the product, and then the list of
documents is displayed.
Firmware updates
Many common problems can be resolved by updating the firmware. Firmware updates and additional
information can be found in the following ways:
•
SPP: Update the firmware by downloading SPP ("
HP Service Pack for ProLiant
" on page
75
) on the HP
website (
).
•
HP Support Center website: The most recent version of a particular server or option firmware from the
HP website (
).
To locate the drivers for a particular server, go to the HP website (
) and
click on
Drivers, Software & Firmware
. Then, enter your product name in the
Find an HP product
field
and click
Go
.