HP Q3715A HP Color LaserJet 5550 series - User Guide - Page 230
Printer pulls from incorrect tray, Media does not feed automatically
View all HP Q3715A manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 230 highlights
Printer feeds incorrect page size (continued) Cause Solution The CUSTOM/STANDARD switch in the tray is not in the correct position. Verify that the switch is in the correct position for the media size. Printer pulls from incorrect tray Cause Solution You are using a driver for a different printer. For Use a driver for this printer. more information about how to access the printer drivers, see Accessing the printer drivers. The specified tray is empty. Load media in the specified tray. Tray behavior for the requested tray is set to FIRST in the system setup submenu of the configure device menu. Change the setting to EXCLUSIVELY. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. The CUSTOM/STANDARD switch in the tray is not in the correct position. Verify that the switch is in the correct position for the media size. The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray. Load paper in the requested tray. or Change the setting from EXCLUSIVELY to FIRST in the Configuration menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray. Media does not feed automatically Cause Solution Manual feed is selected in the software application. Load Tray 1 with media, or, if the media is loaded, press . The correct size media is not loaded. Load the correct size media. The input tray is empty. Load media into the input tray. Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. The CUSTOM/STANDARD switch in the tray is not in the correct position. Verify that the switch is in the correct position for the media size. 216 Chapter 8 Problemsolving ENWW