HP Q3715A HP Color LaserJet 5550 series - User Guide - Page 236
Printer is on, but is not receiving data, Unable to select the printer from the computer
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Printer is on, but nothing prints (continued) Cause Solution The computer port is not configured or is not working properly. Run another peripheral connected to this port to verify that the port is working properly. The printer has not been correctly named for the network or for a Macintosh computer. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers, select the printer from within the Chooser. For Macintosh OS X 10.1 and later, open the Print Center Application, select the connection type, and then select the printer. Printer is on, but is not receiving data Cause Solution The printer's Ready indicator light is not lit. Press STOP to return the printer to the Ready state. The top cover is not closed properly. Close the top cover firmly. A printer message other than Ready appears on See Control panel messages. the printer control panel. The interface cable is not correct for this configuration. The interface cable is not securely connected to both the printer and the computer. Select the correct interface cable for your configuration. See Parallel configuration, or Enhanced I/O (EIO) configuration. Disconnect and reconnect the interface cable. The printer is not configured correctly. The interface configurations on the printer's configuration page do not match the configurations on the host computer. See Changing printer control panel configuration settings for configuration information. Configure the printer to match the computer configuration. The computer is not working properly. The computer port that the printer is connected to is not configured or is not working properly. Try using an application that you know works properly to check the computer, or, in DOS, type Dir>Prn at the DOS prompt. Run another peripheral connected to this port to verify that the port is working properly. The printer has not been correctly named for the network or Macintosh computer. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers, select the printer from within the Chooser. For Macintosh OS X 10.1 and later, open the Print Center Application, select the connection type, and select the printer. Unable to select the printer from the computer Cause Solution If you are using a switch box, the printer may not Select the correct printer through the switch box. be selected for the computer. 222 Chapter 8 Problemsolving ENWW