HP Rx5915 HP iPAQ rx5700/rx5900 Travel Companion Product Information Guide - Page 26

Finding the Serial Number and Model Number, Protecting Your HP iPAQ with a Password - ipaq stylus

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● On your personal computer, in ActiveSync, select File > Connection Settings. Confirm that USB is selected as a connection method. ● Connect your HP iPAQ to a different USB port on your personal computer. ● Check your mini-USB synchronization cable. Consider using another mini-USB synchronization cable if one is available. ● Try synchronizing via a Bluetooth connection. ● Restart your personal computer and perform a soft reset on your HP iPAQ. (A soft reset does not erase any settings, programs or data.) Use the stylus to lightly press the Reset button. Your HP iPAQ restarts and displays the HP QuickStart Tour. Once your personal computer and HP iPAQ restart, reconnect your HP iPAQ to your personal computer. ● Uninstall ActiveSync from your personal computer and then reinstall it. To uninstall ActiveSync from your personal computer, click Start > Control Panel > Add or Remove Programs > Microsoft ActiveSync. Then click the Remove button and click Yes. ● After trying the above solutions without any success in solving the connection problem, perform a factory reset on your HP iPAQ. (A factory reset clears all user-installed settings, programs, and data and restores your HP iPAQ to factory settings.) Reinstall applications on your HP iPAQ once the factory reset is complete by using ActiveSync on your personal computer. Once your HP iPAQ is synchronized properly, go to ActiveSync on your personal computer and select Tools > Add/Remove Programs and select any programs to reinstall. Finding the Serial Number and Model Number Locate the serial and model numbers before contacting HP Customer Support, particularly if you are calling for in-warranty support. View the serial number and model ID by tapping Start > Programs > HP Help And Support > Serial and Model Number. You can also find this information next to the battery of your HP iPAQ. To locate the serial number: 1. Remove the battery cover. 2. Locate the label containing the serial number next to the battery. Protecting Your HP iPAQ with a Password Keep your data more secure by requiring a password every time you turn on your HP iPAQ. 1. Tap Start >Settings > Personal tab > Lock > Password tab. 2. Select the Prompt if device unused for check box, and select the amount of time from the list box that your HP iPAQ must be unused before the password is required. 3. In the Password type field, select the type of password you would like to use. Enter the password and confirm the password. 20

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●
On your personal computer, in ActiveSync, select
File
>
Connection Settings
. Confirm that USB
is selected as a connection method.
●
Connect your HP iPAQ to a different USB port on your personal computer.
●
Check your mini-USB synchronization cable. Consider using another mini-USB synchronization
cable if one is available.
●
Try synchronizing via a Bluetooth connection.
●
Restart your personal computer and perform a soft reset on your HP iPAQ. (A soft reset does not
erase any settings, programs or data.) Use the stylus to lightly press the
Reset
button. Your HP
iPAQ restarts and displays the HP QuickStart Tour. Once your personal computer and HP iPAQ
restart, reconnect your HP iPAQ to your personal computer.
●
Uninstall ActiveSync from your personal computer and then reinstall it. To uninstall ActiveSync
from your personal computer, click
Start
>
Control Panel
>
Add or Remove Programs
>
Microsoft ActiveSync
. Then click the
Remove
button and click
Yes
.
●
After trying the above solutions without any success in solving the connection problem, perform a
factory reset on your HP iPAQ. (A factory reset clears all user-installed settings, programs, and
data and restores your HP iPAQ to factory settings.)
Reinstall applications on your HP iPAQ once the factory reset is complete by using ActiveSync on your
personal computer. Once your HP iPAQ is synchronized properly, go to ActiveSync on your personal
computer and select
Tools
>
Add/Remove Programs
and select any programs to reinstall.
Finding the Serial Number and Model Number
Locate the serial and model numbers before contacting HP Customer Support, particularly if you are
calling for in-warranty support.
View the serial number and model ID by tapping
Start
>
Programs
>
HP Help And Support
>
Serial
and Model Number
.
You can also find this information next to the battery of your HP iPAQ. To locate the serial number:
1.
Remove the battery cover.
2.
Locate the label containing the serial number next to the battery.
Protecting Your HP iPAQ with a Password
Keep your data more secure by requiring a password every time you turn on your HP iPAQ.
1.
Tap
Start
>Settings
>
Personal
tab
>
Lock
>
Password
tab.
2.
Select the
Prompt if device unused for
check box, and select the amount of time from the list
box that your HP iPAQ must be unused before the password is required.
3.
In the
Password type
field, select the type of password you would like to use. Enter the password
and confirm the password.
20