HP ScanJet Enterprise 7500 User Guide - Page 57

Scanner paper path problems, Paper jamming, skewing, misfeeds, or multiple- feeds

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Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the scanner ● Originals are curling up in the scanner output tray. ● The bottom of the scanned image is cut off ● The scanned images have streaks or scratches ● An item loaded in the scanner jams repeatedly ● Clear jams from the scanner paper path Paper jamming, skewing, misfeeds, or multiple-page feeds ● Check that all rollers are in place and that the roller doors and automatic document feeder (ADF) hatch are closed. ● If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the software to ensure that they are not skewed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the paper stack is straight and the guides are against the paper stack. ● The document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray. ● Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers. Scanning fragile originals To safely scan fragile originals (photographs or documents on wrinkled or very lightweight paper) place originals on the scanner glass. Do not use the automatic document feeder (ADF). Paper does not feed from the scanner Reload the pages into the document feeder, ensuring that they make contact with the rollers. The automatic document feeder (ADF) hatch might not be securely latched. Open the ADF hatch and then close it by pressing firmly. A problem with the scanner hardware might exist. Follow this procedure to test the scanner: 1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional. 2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ENWW Scanner paper path problems 51

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Scanner paper path problems
●
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Scanning fragile originals
●
Paper does not feed from the scanner
●
Originals are curling up in the scanner output tray.
●
The bottom of the scanned image is cut
off
●
The scanned images have streaks or scratches
●
An item loaded in the scanner jams repeatedly
●
Clear jams from the scanner paper path
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Check that all rollers are in place and that the roller doors and automatic document feeder (ADF) hatch
are closed.
●
If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images
in the software to ensure that they are not skewed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
●
The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the
paper stack is straight and the guides are against the paper stack.
●
The document feeder or output tray might contain more than the maximum number of pages. Load
fewer pages in the document feeder, and remove pages from the output tray.
●
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
Scanning fragile originals
To safely scan fragile originals (photographs or documents on wrinkled or very lightweight paper) place
originals on the scanner glass. Do not use the automatic document feeder (ADF).
Paper does not feed from the scanner
Reload the pages into the document feeder, ensuring that they make contact with the rollers.
The automatic document feeder (ADF) hatch might not be securely latched. Open the ADF hatch and then
close it by pressing firmly.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
1.
Ensure that the power supply is securely connected between the scanner and a live electrical outlet or
surge protector. Check that the green LED on the power supply case is on to verify that the power supply
is functional.
2.
If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an
outlet and turned on.
ENWW
Scanner paper path problems
51