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HP Scanjet 5000 User Guide 1 - Page 53

Solve problems, Image quality problems

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4 Solve problems This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program being used. ● Basic troubleshooting tips ● Control-panel messages ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting ENWW 45

Section	Page
Product overview	9
Product views	10
Front view	10
Back view	11
Serial number and product number location	11
Control-panel view	12
Product specifications	13
Technical specifications	13
Supported operating systems	13
Product dimensions	14
Power consumption, electrical specifications, and acoustic emissions	14
Operating environmental range	14
Product hardware setup and software installation	15
Scanner software (Windows)	16
HP Smart Document Scan Software	16
Main Window	16
Scan Progress Window	16
HP Scanner Tools Utility	16
HP TWAIN	17
ISIS	17
WIA	17
Sleep Mode and auto-off settings	17
Use the scanner	19
Load originals	20
Document loading tips	20
Supported paper sizes and types	22
Load documents	23
Load cards	25
Load folded media	27
Start a scan from the hardware	29
Scan from the control-panel buttons	29
Separation Page (SP) switch	29
Enable or disable the scanner buttons	29
Use the scanning software (Windows)	30
Work with scan profiles	30
View scan profiles	31
Create scan profiles	31
Modify profiles	31
Create scan profiles that use non-HP scanning software	32
Import and export TWAIN scan profiles	32
Import and export ISIS scan profiles	32
Scan to a picture	33
Scan to a PDF	33
Scan text for editing (OCR)	33
Scan to email	33
Scan to cloud	33
Scan long or extra-long documents	34
Detect multi-feeds	35
Faster scanning with hardware compression	35
Faster scanning with Fast B&W mode	35
Filter out color from a document (color dropout)	36
Automatically detect page size	36
Automatically crop or pad scanned image to selected page size	36
Automatically detect color	37
Automatically straighten scanned images	37
Scan by using other scan software	37
Mobile scanning (wireless models only)	39
Scanning tips	40
Optimize scanning and task speeds	40
Scanning fragile originals	40
Care and maintenance	41
Clean the product	42
Clean the scanning strips	42
Clean the paper path	43
Clean the rollers	44
Replace parts	48
Replace the roller kit	48
Replace the pickup roller module	48
Replace the separation rollers	49
Order parts and accessories	51
Solve problems	53
Basic troubleshooting tips	54
Test the scanner	55
Control-panel messages	55
Scanner installation problems	56
Check the cables	56
Uninstall and then reinstall the HP ScanJet drivers and software	56
Power issues	58
Check that the scanner has power	58
Scanner will not turn on	58
The scanner has paused or shut down	58
Scanner keeps turning off	59
Paper jams	60
Clear jams from the document feeder	60
An item loaded in the scanner jams repeatedly	60
Paper feed issues	61
Paper jamming, skewing, misfeeds, or multiple-page feeds	61
Paper does not feed from the scanner	61
Image quality problems	62
Vertical white or colored stripes appear on the printed page	62
Scanned images are not straight	62
The scanned images have streaks or scratches	62
Scanned image is fuzzy	62
The scan is completely black or completely white	62
The bottom of the scanned image is cut off	62
The image cannot be enlarged	62
Scanner operation problems	63
Connection issues	63
Check the USB connection	63
Buttons are not working properly	63
LCD issues	64
The LCD is having display issues	64
The scanner buttons are not working as expected	64
Scanning performance issues	64
Scanner does not scan immediately	64
Scanner is scanning items very slowly	64
Scanner scans only one side of a two-sided page	64
Scanned pages are missing at the scan destination	64
Scanned pages are out of order at the scan destination	65
Scan files are too large	65
Issues with text recognition (OCR)	65
Additional troubleshooting	67