HP Scanjet 5000 User Guide 1 - Page 58
Power issues, Check that the scanner has power, Scanner will not turn
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Power issues Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. - Check that the Power LED on the control panel is on. - If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. - If power is available to the power outlet or surge protector but the Power LED is still not on, the power supply might be defective. Go to www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 for assistance. Scanner will not turn on If the scanner will not turn on after pressing the Power button, check the following: ● The scanner might have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source. ● The power supply might not be working. - Check that the Power LED on the control panel is on. - If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. - If power is available to the power outlet or surge protector but the Power LED is still not on, the power supply might be defective. Go to www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 for assistance. The scanner has paused or shut down If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. Ensure that the scanner is receiving power. a. Check that the Power LED on the control panel is on. b. If the Power LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. 50 Chapter 4 Solve problems ENWW
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