HP Sprocket 200 Printer User Guide - Page 7

Troubleshooting and FAQs What if the device will not print? • Turn on the printer. By default, the device is set to sleep after 5 minutes (default) and turn off after 2 hours. You can adjust the sleep and auto-off time windows in the HP sprocket app on your mobile device. Tap , tap sprocket, and then adjust your desired timing. • Charge the printer. If the Charge LED Inficator is blinking red, you need to charge your printer. • Confirm Bluetooth is turned on and paired with your printer. If the printer is already paired to your mobile device, turning Bluetooth off and then on might resolve the issue. • Make sure the device has photo paper in the input tray. Load up to 10 sheets of HP Sprocket Photo Paper with the colored HP Print Quality Card (formerly the HP ZINK™ Smartsheet). • Move the printer and your mobile device closer together. Bluetooth signals can be weaker at greater distances. • Update the printer firmware. Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update. • Reset the printer. On the printer, locate the round reset button under the Paper Cover and press it until the printer turns off. The printer will automatically restart. If the Status LED light is red, you will want to reset the printer. What can I do to improve print quality? Use these recommendations and the sprocket app editing capabilities to improve print quality. • Use genuine HP Sprocket Photo Paper. ZINK™ makes custom photo paper for a variety of printers. HP recommends using HP Sprocket Photo Paper for best results. To purchase genuine HP Sprocket Photo Paper, go to hpsprocket.com/start. You can also purchase genuine HP Sprocket Photo Paper from other retailers. • Always load the blue HP Print Quality Card (formerly the ZINK™ Smartsheet) from the same pack of photo paper currently in the printer. Load the blue card into the paper tray with the barcode facing down and the photo paper with the HP logos facing down. Each blue card is specifically calibrated to improve best print quality for that specific pack of photo paper (10 sheets). Using a blue card from other packs of paper might not provide ideal results. • Allow the printer a few minutes to cool down between print jobs. The sprocket app will alert you when the printer is cooling down and won't print the next image until a cooler temperature is reached. • Store the photo paper in a cool, dry place and avoid contact with water. If water spills on a photo, wipe it away as soon as possible to prevent damaging the photo. • Update the printer firmware. 6