HP StorageWorks 2/128 Brocade Fabric Manager Administrator's Guide (53-1000019 - Page 341
Checking the Client Side, Authentication Issues (Unable to Login)
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Checking the Client Side 26 Client-related information is copied to the client directory, and server-related information is copied to the server directory. For example, in Figure 26-1, the files are located at: • C:\FabricManager\support\Wed-10-11-2006-15-39-18\client • C:\FabricManager\support\Wed-10-11-2006-15-39-18\server\db Solaris and Linux: Following is an example for fmSupportShow output in Solaris. The output for Linux is similar. Example fmgr007006:/test/fm5.2/FabricManager/bin# ./fmsupportshow.sh creating directory /test/fm5.2/FabricManager/support/2006-06-23-09-28-12 creating directory /test/fm5.2/FabricManager/support/2006-06-23-09-28-12/ server Fabric Manager Server data captured successfully to /test/fm4.4/ FabricManager/support/2006-06-23-09-28-12/server fmgr007006:/test/fm5.2/FabricManager/bin# Checking the Client Side If you suspect the problem is related to the client-side, check the following areas: • "Authentication Issues (Unable to Login)" on page 26-3 • "Client Access to Switches" on page 26-5 • "Client-Side CPU Usage" on page 26-5 If the problem persists or cannot be resolved, see "Capturing/Reporting Client-Side Issues" on page 26-5. Authentication Issues (Unable to Login) If the user is unable to login to the Fabric Manager server, follow these steps: 1. Check the user name and password. 2. Check the Login Module and Domain settings in the server: /server/server/fmserver/deploy/fmauth-service.xml Depending on the platform you have installed, there are several possible valid settings within the fmauth-service.xml file: • Fabric Manager server running under Windows when using Windows domain authentication: Win your_domain • Fabric Manager server running under Windows, Solaris, or Linux when using switch-based authentication: Switch "10.33.10.1,10.33.7.111" Fabric Manager Administrator's Guide Publication Number: 53-1000196-01-HP 26-3