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Troubleshooting

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Operating the Jukebox Table 3-3 Operating the Jukebox Troubleshooting Troubleshooting Problem What to do Jukebox won't power on Poweron selftest failed • Check that the power indicator light on the drive front panel is ON ("3" on Figure 3-1). • If light is not ON, make sure the power switch on the rear panel is ON and that the jukebox is plugged in. • Is the power cord good? • Is the power outlet operating? • If steps above are unsuccessful, refer to Appendix A for service numbers. • Ensure that shipping screw is removed. • Ensure that the shipping bracket (in the mailslot) is removed. • Power cycle the jukebox. (See the note at the bottom of this page.) If jukebox continues to fail poweron selftest, press ENTER and record the error codes. Call your service representative. Power to the jukebox failed while a disk was in the drive and did not return to READY after the power came back on • Power cycle the jukebox. (See the note below.) If the poweron test is unsuccessful, place the power switch to OFF. Do not move the jukebox! Moving the jukebox when there is a disk cartridge inside the drive risks damaging the drive. Call your service representative. Before turning power OFF, ensure that the SCSI bus is inactive and will remain inactive while you are troubleshooting. Turning power OFF in this jukebox while the SCSI bus is active can cause data loss and/or SCSI bus problems. Chapter 3 3-21

Section	Page
HP SureStore 80ex Optical Jukebox	1
HP SureStore 80ex Optical Jukebox	1
HP SureStore 80ex Optical Jukebox	1
User’s Guide	1
Edition 1	1
HP Part No. C1100-90015	1
Printed in: Greeley, CO USA	1
Printed in: Greeley, CO USA	1
© Copyright February 1998	1
© Copyright February 1998	1
Notice	2
Notice	2
This document contains information that is protect...	2
Hewlett-Packard makes no warranty of any kind with...	2
© Copyright February 1998	2
© Copyright February 1998	2
Printing History	2
Printing History	2
New editions of this manual incorporate all materi...	2
Typographical Conventions	3
Typographical Conventions	3
The following typographical conventions are used i...	3
Emphasis	3
Emphasis	3
Keycap	3
Keycap	3
Computer Output	3
Computer Output	3
Computer Output	3
WARNING Warnings call attention to a procedure or ...	3
WARNING Warnings call attention to a procedure or ...	3
CAUTION Cautions call attention to an operating pr...	3
CAUTION Cautions call attention to an operating pr...	3
NOTE Notes provide information that can be helpful...	3
NOTE Notes provide information that can be helpful...	3
In This Manual	4
In This Manual	4
This user’s guide includes:	4
Chapter 1	4
Chapter 1	4
Chapter 1	4
set-up information for the HP SureStore Optical 80...	4
set-up information for the HP SureStore Optical 80...	4
Chapter 2	4
Chapter 2	4
information about choosing and using optical disks	4
information about choosing and using optical disks	4
Chapter 3	4
Chapter 3	4
features description, operating instructions, and ...	4
features description, operating instructions, and ...	4
Appendix A	4
Appendix A	4
supplies and customer support	4
supplies and customer support	4
Appendix B	4
Appendix B	4
operating this jukebox on a SCSI bus	4
operating this jukebox on a SCSI bus	4
Appendix C	4
Appendix C	4
safety and regulatory information	4
safety and regulatory information	4
Glossary of Terms	4
Index	4
1 Setting up the Jukebox	13
1 Setting up the Jukebox	13
Setting Up the Optical Jukebox	14
Setting Up the Optical Jukebox	14
This chapter tells you how to connect the jukebox ...	14
This chapter gives information on the following to...	14
• choosing a proper environment for the jukebox	14
• choosing a proper environment for the jukebox	14
• choosing a proper environment for the jukebox	14
• identifying parts on the rear panel	14
• identifying parts on the rear panel	14
• connecting the jukebox to your computer	14
• connecting the jukebox to your computer	14
• connecting power	14
• connecting power	14
• moving and shipping the jukebox	14
• moving and shipping the jukebox	14
What you need for setting up the jukebox:	14
What you need for setting up the jukebox:	14
• power cord (included)	14
• power cord (included)	14
• power cord (included)	14
• SCSI terminator (included)	14
• SCSI terminator (included)	14
• 50-pin low-density SCSI cable	14
• 50-pin low-density SCSI cable	14
• single-ended SCSI host adapter with at least one...	14
• single-ended SCSI host adapter with at least one...	14
• application software that supports this type of ...	14
• application software that supports this type of ...	14
• this guide (included)	14
• this guide (included)	14
Choosing a Location	15
Choosing a Location	15
Before setting up your jukebox, choose the proper ...	15
• temperature range between 65-75º F (18-24º C).	15
• temperature range between 65-75º F (18-24º C).	15
• temperature range between 65-75º F (18-24º C).	15
dust	15
dust	15
dust	15
air:cooling	15
air:cooling	15
air:cooling	15
voltages	15
voltages	15
voltages	15
Identifying Rear Panel Features	16
Identifying Rear Panel Features	16
Refer to Figure 1-1 and the text on the next page ...	16
Figure 1-1 Rear Panel Features	16
Figure 1-1 Rear Panel Features	16
<GRAPHIC>	17
<TABLE>	17
<TABLE>	17
<TABLE BODY>	17
<TABLE ROW>	17
1	17
Power receptacle	17
power receptacle:location	17
Used to connect the power cord to the jukebox.	17
<TABLE ROW>	17
2	17
Auxiliary power port	17
auxiliary power port:location	17
Used for auxiliary power connections. Do not use f...	17
<TABLE ROW>	17
3	17
Power switch	17
power switch:location	17
Switches power on and off to the jukebox.	17
<TABLE ROW>	17
4, 5	17
SCSI ports	17
SCSI ports:location	17
Two 50-pin low-density connectors (Centronics-type...	17
50-pin low-density connectors	17
terminator:when last device	17
mailslot shipping bracket:removing	18
mailslot shipping bracket:removing	18
mailslot shipping bracket:removing	18
shipping screw:removing	18
The jukebox is shipped with a plastic bracket inse...	18
To remove the mailslot bracket and shipping screw,...	18
1. Grasp both sides of the bracket and at the same...	18
1. Grasp both sides of the bracket and at the same...	18
1. Grasp both sides of the bracket and at the same...	18
2. Gently bend the bottom of the bracket out sligh...	18
2. Gently bend the bottom of the bracket out sligh...	18
3. Lay the jukebox on its side and unscrew the shi...	18
3. Lay the jukebox on its side and unscrew the shi...	18
NOTE The jukebox will not be harmed by laying it o...	18
NOTE The jukebox will not be harmed by laying it o...	18
Figure 1-2 The Mailslot Shipping Bracket	18
Figure 1-2 The Mailslot Shipping Bracket	18
<GRAPHIC>	19
Figure 1-3 Location of the Shipping Screw	19
<GRAPHIC>	20
Connecting the SCSI Cable to the Jukebox	20
The jukebox accepts a single-ended SCSI bus. The c...	20
The drives are “fast” SCSI so you have a maximum o...	20
Your jukebox can be connected to your host compute...	20
• as the only SCSI peripheral on a bus	20
• as the only SCSI peripheral on a bus	20
• as the only SCSI peripheral on a bus	20
• as one of multiple SCSI peripherals on a bus (no...	20
• as one of multiple SCSI peripherals on a bus (no...	20
Connecting the Jukebox as the Only Peripheral	21
Connecting the Jukebox as the Only Peripheral	21
Figure 1-4 Connecting the Jukebox as the Only Peri...	21
Figure 1-4 Connecting the Jukebox as the Only Peri...	21
<GRAPHIC>	21
IDs:default	21
Jukebox = 3	21
Drive 1 = 4	21
Drive 2 = 5 (if installed)	21
1. Ensure that the mailslot shipping bracket and t...	21
1. Ensure that the mailslot shipping bracket and t...	21
1. Ensure that the mailslot shipping bracket and t...	21
2. Ensure that your host computer and your jukebox...	21
2. Ensure that your host computer and your jukebox...	21
The jukebox power switch is OFF when the switch is...	21
3. Connect a SCSI cable between one of the SCSI po...	21
3. Connect a SCSI cable between one of the SCSI po...	21
4. Plug a terminator into the unused SCSI port on ...	21
4. Plug a terminator into the unused SCSI port on ...	21
Because this configuration makes the jukebox the l...	21
Connecting the Jukebox with Other SCSI Peripherals	22
Connecting the Jukebox with Other SCSI Peripherals	22
In most circumstances, the recommended configurati...	22
There are many issues that must be considered when...	22
• How the jukebox is used; archiving, backup, near...	22
• How the jukebox is used; archiving, backup, near...	22
• How the jukebox is used; archiving, backup, near...	22
• How the additional peripheral will be used. How ...	22
• How the additional peripheral will be used. How ...	22
• Bus length available.	22
• Bus length available.	22
If you would like a review of SCSI and a discussio...	22
power:connecting	23
power:connecting	23
power:connecting	23
1. Ensure that the mailslot shipping bracket and t...	23
1. Ensure that the mailslot shipping bracket and t...	23
1. Ensure that the mailslot shipping bracket and t...	23
2. Ensure that your host computer and your jukebox...	23
2. Ensure that your host computer and your jukebox...	23
The jukebox power switch is OFF when it is OUT.	23
3. Plug the socket end of the power cord into the ...	23
3. Plug the socket end of the power cord into the ...	23
4. Plug the other end of the power cord into an el...	23
4. Plug the other end of the power cord into an el...	23
5. Press the power switch (see “3” on Figure 1-1).	23
5. Press the power switch (see “3” on Figure 1-1).	23
6. Initially,	23
6. Initially,	23
NOTE If	23
NOTE If	23
Moving or Shipping the Optical Jukebox	24
Moving or Shipping the Optical Jukebox	24
To move the jukebox a short distance, such as to a...	24
moving the jukebox	24
moving the jukebox	24
moving the jukebox	24
1. Unmount any optical disk surfaces in the jukebo...	24
1. Unmount any optical disk surfaces in the jukebo...	24
1. Unmount any optical disk surfaces in the jukebo...	24
See your computer operating system, or software ap...	24
2. Ensure that there are no disks in the drives.	24
2. Ensure that there are no disks in the drives.	24
Eject any disks as necessary. Refer to your jukebo...	24
CAUTION Failure to eject a disk from the optical d...	24
CAUTION Failure to eject a disk from the optical d...	24
CAUTION Do not turn off power to the jukebox until...	24
CAUTION Do not turn off power to the jukebox until...	24
3. Switch jukebox power OFF (see “3” on Figure 1-1...	24
3. Switch jukebox power OFF (see “3” on Figure 1-1...	24
4. Remove the power cord and the SCSI cable connec...	24
4. Remove the power cord and the SCSI cable connec...	24
5. Carefully move the jukebox to its new destinati...	24
5. Carefully move the jukebox to its new destinati...	24
6. Set up the jukebox at its new location, followi...	24
6. Set up the jukebox at its new location, followi...	24
shipping the jukebox	25
shipping the jukebox	25
shipping the jukebox	25
1. Unmount any optical disk surfaces in the jukebo...	25
1. Unmount any optical disk surfaces in the jukebo...	25
1. Unmount any optical disk surfaces in the jukebo...	25
See your computer operating system, or software ap...	25
2. Eject all disks from the jukebox.	25
2. Eject all disks from the jukebox.	25
If you will be replacing the disks into this jukeb...	25
Refer to your jukebox application software documen...	25
CAUTION Failure to eject a disk from the optical d...	25
CAUTION Failure to eject a disk from the optical d...	25
CAUTION Do not turn off power to the jukebox until...	25
CAUTION Do not turn off power to the jukebox until...	25
3. Switch jukebox power OFF (see “3” on Figure 1-1...	25
3. Switch jukebox power OFF (see “3” on Figure 1-1...	25
The disk transport mechanism will lower to the cha...	25
4. Remove the power cord and the SCSI cable from t...	25
4. Remove the power cord and the SCSI cable from t...	25
5. Secure the mailslot by inserting the mailslot s...	25
5. Secure the mailslot by inserting the mailslot s...	25
The slides into the mailslot easily, but will not ...	25
6. Re-insert the shipping screw that was removed w...	26
6. Re-insert the shipping screw that was removed w...	26
7. Repack the jukebox in its original shipping car...	26
7. Repack the jukebox in its original shipping car...	26
An alternative method of shipping is careful packa...	26
2 Using Optical Disks	27
2 Using Optical Disks	27
Overview of This Chapter	28
Overview of This Chapter	28
Using Optical Disks	28
Using Optical Disks	28
The optical disks that you use with your jukebox a...	28
• choosing an optical disk type	28
• choosing an optical disk type	28
• choosing an optical disk type	28
• labeling optical disks	28
• labeling optical disks	28
• write-protecting optical disks	28
• write-protecting optical disks	28
• caring for optical disks	28
• caring for optical disks	28
NOTE The optical cartridges used in this jukebox a...	28
NOTE The optical cartridges used in this jukebox a...	28
Optical cartridges consist of an opto-magnetic med...	28
disks:high quality required	28
disks:high quality required	28
disks:high quality required	28
NOTE A list of Hewlett-Packard optical media cartr...	28
NOTE A list of Hewlett-Packard optical media cartr...	28
If you are not using HP media, please refer to the...	28
www.hp.com/isgsupport/optical/index.html	28
disks:choosing	29
disks:choosing	29
disks:choosing	29
Two disk types are available for use in the jukebo...	29
To choose which type of disks to use, consider the...	29
• Rewritable optical disks--data can be repeatedly...	29
• Rewritable optical disks--data can be repeatedly...	29
• Rewritable optical disks--data can be repeatedly...	29
• Write-Once optical disks--data can be written on...	29
• Write-Once optical disks--data can be written on...	29
• Both rewritable and write-once disks come in thr...	29
• Both rewritable and write-once disks come in thr...	29
NOTE Do not use write-once disks in a computer sys...	29
NOTE Do not use write-once disks in a computer sys...	29
disks:labeling	30
disks:labeling	30
disks:labeling	30
Make it a practice to label your optical disk cart...	30
NOTE Your jukebox application software may label y...	30
NOTE Your jukebox application software may label y...	30
• storage slot location (1, 2, 3, ... )	30
• storage slot location (1, 2, 3, ... )	30
• storage slot location (1, 2, 3, ... )	30
• date of format or initialization	30
• date of format or initialization	30
• disk owner (group, department, etc.)	30
• disk owner (group, department, etc.)	30
• storage purpose (backup, old version of operatin...	30
• storage purpose (backup, old version of operatin...	30
HP recommends using end labels as shown in Figure ...	30
disk:labels jamming shutter	30
disk:labels jamming shutter	30
disk:labels jamming shutter	30
Figure 2-1 Recommended Placement of Cartridge Labe...	30
Figure 2-1 Recommended Placement of Cartridge Labe...	30
<GRAPHIC>	31
disks:writeprotecting	31
disks:writeprotecting	31
Each side of an optical disk can be write-protecte...	31
With rewritable optical disks, write-protecting th...	31
With write-once optical disks, existing files cann...	31
Figure 2-2 Write-Protect Button Location	31
Figure 2-2 Write-Protect Button Location	31
<GRAPHIC>	32
disks:care of	32
disks:care of	32
Follow these guidelines to ensure that your optica...	32
• Do not expose disks to extreme magnetic fields.	32
• Do not expose disks to extreme magnetic fields.	32
• Do not expose disks to extreme magnetic fields.	32
• Do not expose disks to dust particles.	32
• Do not expose disks to dust particles.	32
• Do not expose disks to extreme temperatures or e...	32
• Do not expose disks to extreme temperatures or e...	32
• Do not drop the disks.	32
• Do not drop the disks.	32
• Do not open a disk's metal shutter and touch the...	32
• Do not open a disk's metal shutter and touch the...	32
• Do not take disks apart.	32
• Do not take disks apart.	32
• Do not insert disks with loosely-attached labels...	32
• Do not insert disks with loosely-attached labels...	32
• Remove old disk labels before applying new ones ...	32
• Remove old disk labels before applying new ones ...	32
• Store disks in a clean, safe place when they are...	32
• Store disks in a clean, safe place when they are...	32
disks:cleaning	32
disks:cleaning	32
disks:cleaning	32
Normally, an optical disk does not require cleanin...	32
CAUTION Be very careful when cleaning an optical d...	32
CAUTION Be very careful when cleaning an optical d...	32
Clean a disk only with a disk cleaning kit. Follow...	32
The order numbers for manual and automated disk cl...	32
3 Operating the Jukebox	33
3 Operating the Jukebox	33
Overview of This Chapter	34
Overview of This Chapter	34
This chapter describes how to do the following:	34
• identify front panel features	34
• identify front panel features	34
• identify front panel features	34
• use selection buttons	34
• interpret displayed messages	34
• load optical disks into the jukebox	34
• eject optical disks from the jukebox	34
• set a security code	34
• change configurations	34
• retrieve internal jukebox performance informatio...	34
• run tests (for service use only)	34
• set SCSI IDs	34
Indentifying Front Panel Features	35
Indentifying Front Panel Features	35
Figure 3-1 Features on the Front Panel	35
Figure 3-1 Features on the Front Panel	35
<GRAPHIC>	35
<TABLE>	35
<TABLE BODY>	35
<TABLE ROW>	35
1	35
Mailslot	35
Used to load and eject disks.	35
<TABLE ROW>	35
2	35
9-Character display	35
9-character display:location	35
Displays information about the current operation.	35
<TABLE ROW>	35
3	35
Selection buttons	35
selection buttons:location	35
Pressed to perform the following operations:	35
<TABLE ROW>	35
4	35
Drive indicator	35
drive indicator:location	35
Lit when the optical drive mechanism is being acce...	35
Figure 3-2 Jukebox Display Menu Tree	36
Figure 3-2 Jukebox Display Menu Tree	36
<GRAPHIC>	37
button:cancel	37
button:cancel	37
button:prev	37
button:next	37
button:enter	37
selection buttons:using	37
Use the	37
Each time you push the	37
NOTE You can get back to READY at any time by pres...	37
NOTE You can get back to READY at any time by pres...	37
Understanding Display Window Messages	38
Understanding Display Window Messages	38
The jukebox displays messages according to your ke...	38
Messages are also displayed that tell about operat...	38
messages:during operator selection	38
messages:during operator selection	38
messages:during operator selection	38
The display window shows you the operations you ma...	38
READY	38
READY	38
LOAD *	38
LOAD *	38
EJECT *	38
EJECT *	38
TEST *	38
TEST *	38
CONF *	38
CONF *	38
INFO *	38
INFO *	38
SCSI ID *	38
SCSI ID *	38
NOTE An “*” indicates there are options that must ...	38
NOTE An “*” indicates there are options that must ...	38
messages:during host operations	39
messages:during host operations	39
messages:during host operations	39
Some disk operations initiated by the host compute...	39
LOAD 15	39
LOAD 15	39
MOVING	39
MOVING	39
STORE 1	39
STORE 1	39
Using the Front Panel Features	40
Using the Front Panel Features	40
This section gives step-by-step instructions for t...	40
Tasks included in this section are:	40
• loading a disk into the jukebox	40
• loading a disk into the jukebox	40
• loading a disk into the jukebox	40
• ejecting a disk from the jukebox	40
• setting a security code	40
• changing a configuration option	40
• retrieving performance information	40
• running internal jukebox tests (at request of se...	40
• changing the jukebox controller SCSI ID	40
• changing a drive SCSI ID	40
• troubleshooting	40
disk:loading	41
disk:loading	41
disk:loading	41
Label all disks before inserting them into the juk...	41
Figure 3-3 Loading a Cartridge	41
Figure 3-3 Loading a Cartridge	41
<GRAPHIC>	41
NOTE Some software packages require that you inser...	41
Start with	41
Start with	41
1. Insert a cartridge into the mailslot; shutter e...	41
1. Insert a cartridge into the mailslot; shutter e...	41
1. Insert a cartridge into the mailslot; shutter e...	41
2. If the displayed storage slot number is the one...	41
2. If the displayed storage slot number is the one...	41
3. After the disk has been loaded into the selecte...	42
3. After the disk has been loaded into the selecte...	42
disk:ejecting	42
disk:ejecting	42