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- HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 1
HP DLT Tape Library 28/48-Slot User's Guide Models A4850A and A4855A November 1997 Printed in USA © Copyright 1997 Hewlett-Packard Company DLT and DLTtape are trademarks of Quantum - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 2
notice. See Appendix B for important safety and regulatory information. Printing History New editions of this manual incorporate all material updated since the previous edition. The manual printing date and part number indicate the current edition. The printing date changes when a new edition - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 3
NOTE CAUTION WARNING Typographical Conventions This manual uses the following typographical conventions: Font Used for Italics Document titles and statements that need to be product is used improperly, and that more detailed information is given in the installation and/or user manuals. iii - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 4
iv - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 5
Contents 1 Product Description Overview 1-2 HP DLT Tape Library 1-3 Product Matrix 1-4 Supported Platforms 1-5 Library Features 1-6 SCSI Ports 1-8 Specifications 1-9 Quantum DLT4000 and DLT7000 Drive Mechanism Specifications . . . . . 1-9 DLT Tape Library Specifications 1-12 DLTtape - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 6
Contents 4 Library Operation Overview 4-2 Operating the Control Panel 4-3 Understanding the Display Window 4-4 Drive Status 4-4 Status Indicators 4-4 Activity Indicators 4-4 Control Panel Options 4-5 First Level Options 4-5 Second Level Options 4-5 Entering the Administration Menu Password - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 7
Running an Internal Test 4-36 Using Online Repair 4-40 Troubleshooting 4-42 Operating System-based Support Tools 4-42 Running Support Tools 4-43 DLT Drive Expert Tools 4-44 Robotics Controller Expert Tools 4-45 Resolving Other Problems 4-46 A Supplies and Accessories Supplies and Accessories - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 8
Contents viii - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 9
Figures Figure 1-1 HP DLT Tape Library 1-3 Figure 1-2 Location of Library Features 1-6 Figure 1-3 Right Side Panel and Bulk Load Access Door 1-7 Figure 1-4 SCSI Ports 1-8 Figure 3-1 Proper Label Position 3-4 Figure 3-2 Write-Protect Switch Settings 3-5 Figure 4-1 Library Control Panel 4-3 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 10
Figures x - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 11
Cleaning Issues 4-26 Table 4-8 Configuration Options 4-29 Table 4-9 Information Logs 4-32 Table 4-10 Tests Available from the Control Panel 4-37 Table 4-11 Support Tool Characteristics 4-42 Table 4-12 Drive Expert Tool Commands 4-44 Table 4-13 Robotics Controller Expert Tool Commands 4-45 xi - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 12
Tables Table 4-14 Troubleshooting 4-47 Table A-1 Basic Supplies and Accessories A-3 xii - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 13
1 Product Description 1-1 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 14
Product Description Overview Overview • HP DLT Tape Library • Product Matrix • Supported Platforms • Library Features • Specifications 1-2 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 15
Product Description Product Description HP DLT Tape Library Figure 1-1 HP DLT Tape Library • Fully automated • State-of-the-art patented HP robotics • Industry-leading data availability • Industrial-strength durability • User-maintenance-free library system Table 1-1 on page 1-4 describes - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 16
Product Description Product Matrix Product Matrix Table 1-1 DLT Tape Library Offerings Library Model HP Product Number DLT4000 2/28 DLT4000 4/28 DLT7000 2/28 DLT7000 4/48 A4850A #402 A4855A #404 A4850A #702 A4855A #704 Drives Two DLT4000 Four DLT4000 Two DLT7000 Four DLT7000 Slots 28 48 28 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 17
an HP Fibre Channel SCSI multiplexer (HP A3308A and HP A3511A/Z) and thereby benefit from Fibre Channel speed and distance. The FC-SCSI multiplexer is supported on K, T, and V platforms running HP-UX 10.20 TFC or higher. (Consult an HP sales representative for the latest information.) 1-5 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 18
Product Description Library Features Figure 1-2 Library Features Location of Library Features Front Panel Back Panel 1. Mailslot is used to load and unload single tape cartridges. 2. Power switch turns power to the unit on and off. 3. Front and back lower panels cover the front and back of - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 19
Product Description Figure 1-3 Right Side Panel and Bulk Load Access Door Product Description Library Features Unlock with key and remove the bulk load access door to load multiple tape cartridges. 1-7 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 20
Figure 1-4 Product Description Library Features SCSI Ports SCSI ports allow connection of the library to a host using SCSI cables. Each SCSI port has its own bus. The SCSI interface mode switches specify term power and termination settings. Single-ended/differential mode for the library bus (bus - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 21
Product Description Specifications Product Description Specifications Quantum DLT4000 and DLT7000 Drive Mechanism Specifications Table 1-5 DLT Drive Specifications Characteristic DLT4000 Performance Read/write transfer rate: maximum sustained (DLTtape Type IV) non-compressed mode: 1.5 MB/ - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 22
Product Description Specifications Table 1-5 DLT Drive Specifications (Continued) Characteristic DLT4000 DLT7000 Reliability Soft read error rate 1 in 107 bytes minimum (read as one error maximum allowable in 107 of data read minimum) 1 in 107 bytes minimum (read as one error maximum - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 23
Product Description Product Description Specifications Table 1-5 DLT Drive Specifications (Continued) Characteristic Form factor Height Width Depth Weight (net) DLT4000 DLT7000 Physical Specifications 5 1/4 in. (height with modified depth) 5 1/4 in. (height with modified depth) 3.25 in. - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 24
Product Description Specifications DLT Tape Library Specifications Table 1-6 Library Specifications Characteristic A4850A and A4855A Libraries Performance Average tape access - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 25
Product Description Product Description Specifications DLTtape Specifications Table 1-7 Tape Specifications Characteristic DLTtape Type III XT Formatted capacity 15 GB (non-compressed) 30 GB (2:1 typical compression) Basic description 0.5 in. (metal particle) Tape length 1167 ft - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 26
Product Description Specifications Environmental Specifications Table 1-8 Environmental Specifications Characteristic Operating Non-operating w/o disk Storage/shipment Archive Operating Non-operating Operating Non-operating Tape/Drive DLT Tape Library Temperature and Humidity 10° to 40° C - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 27
Product Description Product Description Specifications Table 1-8 Environmental Specifications (Continued) Characteristic Drop tests Operating random Operating sine Non-operating random Non-operating swept-sine Non-operating random packaged Non-operating swept sine packaged Media exchange Read/ - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 28
Product Description Specifications DLT Tape Library Product Certifications Table 1-9 Safety Electromagnetic emissions Laser Product Certification EN60950/IEC 950 EN55022/CISPR - 22, Class A EN50082 - 1 EN55024 - 2/IEC 1000 - 4 - 2, 4kV CD, 8kV AD EN55024 - 3/IEC 1000 - 4 - 3, 3 V/m EN55024 - 4/ - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 29
2 Library Installation 2-1 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 30
NOTE Library Installation Overview Overview To install the library: 1. Choose a location. 2. Prepare the necessary components. 3. Install the SCSI cards. 4. Connect the library to the host. 5. Connect power. 6. Configure the host. This chapter also explains how to move or ship the library. - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 31
in a row of peripherals with the mailslot facing out: Front 86 cm (34 in.) for operator access Back 56 cm (22 in.) for cooling and service Sides Adjacent to other cabinets; roll library out to access the bulk load access door wall Back Bulk load access Free standing/against a wall: Front - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 32
Library Installation Step 2: Prepare Components Table 2-2 Step 2: Prepare Components Make sure all required components are available. Required Components Component Installation Notes Library Do not unpack the library until it is in the proper location. SCSI cards Required number of cards - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 33
Library Installation Library Installation Step 3: Install SCSI Cards Step 3: Install SCSI Cards Install the single-ended or differential SCSI cards into the host. Refer to the host user manual and the card installation instructions for information on installing the cards. 2-5 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 34
drive ports 1, 2, 3, and 4 to their own host SCSI cards. Connect drive ports 3 and 4 together; connect to a single host SCSI card. Not supported Not supported 4. Connect the library (bus 0) to a dedicated host SCSI card. NOTE Connecting other peripherals to the library or drive buses is not - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 35
Table 2-4 CAUTION Library Installation Step 4: Connect the Library to the Host 5. For each bus, set the SCSI interface mode switch as follows. SCSI Interface Mode Switch Settings Setting Term Pwr Termination Purpose Set to Sends termination ON power to the bus Terminates the SCSI bus; - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 36
the Display Window" on page 4-4.) If the drive status information does not display, the power on test was not successful and DEVICE FAILED displays. For troubleshooting procedures, see "Troubleshooting" on page 4-41. 5. Turn on power to the host. 2-8 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 37
Library Installation Step 6: Configure the Host Step 6: Configure the Host Configuring the library on the host includes An HP qualified service representative must configure the library on the host. This procedure includes installing drives, creating device files and verifying the configuration. 2-9 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 38
was received, then unpack it at its new destination. The library can be seriously damaged if it is not shipped using appropriate shipping materials. A service representative can provide assistance or advice on how to best repackage and ship the library. 9. Lower the leveler feet. 10. Re-install the - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 39
3 Tape Cartridges 3-1 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 40
Tape Cartridges Overview Overview • Choosing Tape Cartridges • Labeling Tape Cartridges • Write-Protecting Tape Cartridges • Maintaining Tape Cartridges 3-2 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 41
Tape Cartridges Choosing Tape Cartridges Table 3-1 NOTE Choosing Tape Cartridges Supported Tape Types Cartridge Type Available Densities HP DLTtape IV Data Cartridge HP DLTtape III XT Data Cartridge 20 GBytes (DLT4000 drive) 35 GBytes (DLT7000 drive) - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 42
Tape Cartridges Labeling Tape Cartridges NOTE Figure 3-1 Labeling Tape Cartridges Make it a practice to use bar code labels on the tape cartridges. The host software may need to keep track of the following information and the associated bar code: • date of format or initialization • cartridge - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 43
Tape Cartridges Write-Protecting Tape Cartridges Figure 3-2 Write-Protecting Tape Cartridges The use of the write protect switch ensures data safety for files that have been previously written to the tape and prevents any additional files from being written to the tape. To change the write-protect - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 44
Tape Cartridges Maintaining Tape Cartridges Table 3-2 Maintaining Tape Cartridges Tape Cartridge Maintenance DO NOT Do • Expose cartridges to magnetic fields. • Leave cartridges in the tape drive when library power is off. • Expose cartridges to extreme temperatures or extreme humidity. - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 45
4 Library Operation 4-1 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 46
from the Library • Cleaning the Tape Drives • Clearing a Drive Cleaning Error • Setting a Configuration Option • Retrieving Performance Information • Running an Internal Test • Using On-line Repair • Troubleshooting 4-2 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 47
Library Operation Operating the Control Panel Figure 4-1 Operating the Control Panel Library Control Panel Library Operation 1. Swivel Feature allows the control panel to face either the front or side of the library. 2. Activity Light indicates the following: • Steady Green - power is on. • - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 48
Library Operation Understanding the Display Window Understanding the Display Window The display window displays drive status indicators and menu options. Drive Status Drive status displays when the library is in the "ready" state. For example: Drive number Status indicator Activity indicator - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 49
Library Operation Understanding the Display Window Control Panel Options Press PREV or NEXT while the library is in the "ready" state to display first level options. Access second level options from ADMIN* (second level options require a password; see "Entering the Administration Menu Password" on - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 50
Library Operation Understanding the Display Window Figure 4-2 Control Panel Menu Tree 1 2 3 4 PREV/NEXT PREV/NEXT PREV/NEXT PREV/NEXT LOAD * EJECT * RELEASE DOOR ADMIN * Drive Status Indicators C drive needs to be cleaned P tape is write-protected drive is empty drive is full (blank) - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 51
be changed. To change the password, see "Setting a New Administration Menu Password" on page 4-8. Do not forget the password. Only an HP qualified service representative can reset the security code to the factory setting. To enter the password: 1. Verify that the drive status displays (if not, press - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 52
Setting a New Administration Menu Password 1 2 3 4 ADMIN* PSWD 000-000-000 CONFIG* NEW PASSWORD Do not forget the password. Only an HP qualified service representative can reset the security code to the factory setting. To set a new password: 1. Follow the steps on the previous page to enter the - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 53
Library Operation Specifying SCSI Addresses NOTE Table 4-1 Option SET IDs* VIEW IDs* SET LIB BUS* Specifying SCSI Addresses 1 2 3 4 ADMIN* PSWD 000-000-000 SCSI IDs* The library has a Fast/Wide SCSI interface. SCSI addresses can be set from: • 0 to 7 on a DLT4000-based library • 0 to 15 on a - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 54
Library Operation Specifying SCSI Addresses Viewing the Current SCSI Address Settings 1 2 3 4 ADMIN* PSWD 000-000-000 SCSI IDs* VIEW IDs* To view the current SCSI address settings: 1. Verify that the drive status displays (if not, press CANCEL until it does). 2. Press NEXT until ADMIN* displays, - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 55
NOTE Library Operation Specifying SCSI Addresses 5. SET IDs* displays. Press ENTER. LIB BUS0 ID # or DRV# BUS# ID # displays. (LIB BUS0 ID # stands for the current SCSI ID of the robotics controller. DRV# BUS# ID # is the current SCSI ID setting for the drive number and its associated bus #.) 6. - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 56
Table 4-3 Library Operation Specifying SCSI Addresses Interpreting the SCSI Bus Status Indicator LEDs Each SCSI bus has an LED to indicate the bus status. SCSI Status Indicators Indication Steady green Flashing green No light Flashing red Flashing yellow Status Port active and OK. Internal (on- - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 57
Library Operation Specifying SCSI Addresses Setting the Robotics Controller Bus Type 1 2 3 4 BUS* ADMIN* PSWD 000-000-000 SCSI IDs* SET LIB Two bus settings are available: • Differential • Single-ended To set the bus type: 1. Verify that the drive status displays (if not, press CANCEL - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 58
(the test takes about one minute). Label all cartridges before inserting them into the library. (See "Labeling Tape Cartridges" on page 3-4 for instructions.) Some software packages require that cartridges be inserted and removed using the software. If a software package manages files in the library - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 59
Figure 4-3 Library Operation Loading Cartridges Into the Library Loading Cartridges Through the Mailslot To load a cartridge through the mailslot: 1. Verify that the drive status displays (if not, press CANCEL until it does). 2. Insert a cartridge into the mailslot so that the brand name printed on - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 60
incorrectly into the mailslot. If the error cannot be corrected by removing and reinserting the cartridge, the mailslot sensors may be bad and a service call is needed. FAILED The cartridge could not be pulled into the mailslot. If the error cannot be corrected by removing and reinserting the - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 61
NOTE Figure 4-4 Library Operation Loading Cartridges Into the Library Loading Cartridges Through the Bulk Load Access Door 1. Verify that the drive status displays (if not, press CANCEL until it does). 2. Verify that the drives are all empty ( displays after the drive number). If the drives are - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 62
NOTE Library Operation Loading Cartridges Into the Library 7. Insert tape cartridges one at a time into the desired storage slots so that the brand name printed on the top of the cartridge faces up and the tape label faces out (see Figure 4-4). Storage slots are labeled by number (see the diagram - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 63
NOTE Library Operation Removing Cartridges from the Library Removing Cartridges from the Library Cartridges can be removed: • Through the mailslot, which removes that tape entry from library memory, updating file system information immediately. • Through the bulk load access door, which allows - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 64
library storage slots are empty. The mailslot is jammed. If a cartridge in the mailslot cannot be removed, or if the problem cannot be fixed, call a service representative. A cartridge must be removed from the mailslot before another cartridge can be ejected. The cartridge was moved from that slot - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 65
NOTE Figure 4-5 Library Operation Removing Cartridges from the Library Removing Tape Cartridges Through the Bulk Load Access Door Some software packages require that cartridges be inserted and removed using the software. If a software package manages files in the library, check the software - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 66
NOTE Library Operation Removing Cartridges from the Library 8. Shut the bulk load access door. The Inventory Check test begins when the door is completely shut. The Inventory Check test inventories the tape bar code labels and storage slot locations, and stores them in library memory. This process - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 67
NOTE Library Operation Cleaning the Tape Drives Cleaning the Tape Drives 1 2 3 4 ADMIN* PSWD 000-000-000 CLEAN DRIVES* Cleaning the tape drives, which takes about 5 minutes per drive, requires a special digital linear tape cleaning cartridge. (Typically, cleaning cartridges are light yellow and - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 68
NOTE NOTE Library Operation Cleaning the Tape Drives If the drive(s) are not empty, a DRIVE FULL message displays. The drives must be emptied before they can be cleaned. If the cleaning cartridge slot did not contain a cleaning cartridge, NOT CLEAN CART displays briefly, and then CLEAN FAIL # - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 69
inserted into the mailslot. If the error cannot be corrected by removing and reinserting the cartridge, the mailslot sensors may be bad and a service call is needed. FAILED The cartridge could not be pulled into the mailslot. If the error cannot be corrected by removing and then reinserting - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 70
of the cleaning cartridge.) Clear the error message by unloading and then reloading the problem tape cartridge. Back up data from the damaged cartridge to another tape cartridge and will not remove it. Contact an HP qualified service representative. The drive may need to be replaced. 4-26 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 71
Library Operation Clearing a Drive Cleaning Error CAUTION Clearing a Drive Cleaning Error 1 2 ADMIN* PSWD 000 000 000 ONLINE REPAIR The library drive mechanism(s) are inactive while this option is in use. To use on-line repair to clear a drive cleaning error: 1. With CLEAN DRV # displayed, press - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 72
be read, back up data from the damaged cartridge to another tape cartridge and discard the damaged one. • If the tape cannot be read, call a service representative. If the tape can be read, back up data from the damaged cartridge to another tape cartridge and discard the damaged one. 4-28 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 73
condition occurs. Default is RECOVERY ON, and recovery should remain ON under normal conditions. Sets all library configurations back to their default settings. Used by service personnel only. Sets all library odometers back to zero. Default ON - - Library Operation 4-29 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 74
MAIL IN/OUT POWER SECURE ON/OFF REP RECOVERED ON/OFF Used by service personnel only. Set to ON during normal operation. ON Library runs with "Setting a New Administration Menu Password" on page 4-8. Used by service personnel only. Set to OFF during normal operation. Tracks internal SCSI st19ates - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 75
Option Table 4-8 Configuration Options (Continued) Config Name Description Default CONF40 ON/OFF Used by service personnel only. Do not attempt to use this - configuration - to do so may result in a service call. BARCODE ON/OFF ON Bar codes and slot locations are stored into library ON - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 76
Library Operation Retrieving Performance Information Table 4-9 Retrieving Performance Information 1 2 3 4 ADMIN* PSWD 000-000-000 INFO* To access an information log: 1. Verify that the drive status displays (if not, press CANCEL until it does). 2. Press NEXT until ADMIN* displays, then press ENTER - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 77
Library Operation Retrieving Performance Information Table 4-9 Information Logs (Continued) DRIVE LOADS * DRIVE FW* INTERFACE FW* Log Name DRIVE 1 DRIVE 2 DRIVE 3 DRIVE 4 D1 REVISION# D2 REVISION# D3 REVISION# D4 REVISION# BUS NUM = HARD ERROR * Log entries are described after "RECOVERY ERROR" - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 78
Library Operation Retrieving Performance Information Table 4-9 Information Logs (Continued) Log Name Displays SOFT ERROR * Log entries are described after "RECOVERY ERROR" in this table. Log of recovered errors, commands successfully completed. Returns either "NO SOFT ENTRIES" or "ENTRY #". ( - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 79
Library Operation Retrieving Performance Information Table 4-9 Information Logs (Continued) Log Name Log entries for HARD ERROR *, SOFT ERROR *, RECOVERY ERROR * (continued) SOURCE # DESTINATION 1 # An asterisk before the log name indicates that pressing ENTER when an error number is displayed - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 80
NOTE NOTE Running an Internal Test Some diagnostic tests, such as Exchange Demo, may place tape cartridges in unexpected locations, which can cause problems with the software application being used. Some diagnostic tests can only be run through the SCSI interface. Refer to Digital Linear Tape Drive - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 81
Library Operation Running an Internal Test Table 4-10 Tests Available from the Control Panel Test Name Description EXERCISE MECH Runs the VERTICAL TEST, TRANSLATE TEST, MAGAZINE IO, DRIVE IO, and MAILSLOT IO tests. Each test is run one time per test loop. EXCHANGE DEMO Do not run test if - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 82
Library Operation Running an Internal Test Table 4-10 Tests Available from the Control Panel (Continued) Test Name Description FIND PLUNGE HOME Runs mechanism recalibration, determines the reference points in the picker travel path, and tests the picker. This test assumes that the mechanics - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 83
Library Operation Running an Internal Test Table 4-10 Test Name SENSOR TRANSLATE SENSORS MAILSLOT SENSORS STARWARS VERTICAL ENCODER Tests Available from the Control Panel (Continued) Description Tests the horizontal path that the cartridge transport mechanism follows when moving from one stack of - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 84
error when the tape in the drive may be damaged. Under normal conditions, this option should only be used by an HP qualified authorized service representative. However if an older, frequently-used tape causes a drive cleaning message to be displayed more than once and the administrator suspect the - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 85
be read, back up data from the damaged cartridge to another tape cartridge and discard the damaged one. • If the tape cannot be read, call a service representative. 4-41 Library Operation - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 86
Operating System-based Support Tools Several different types of operating system-based support tools exist. Not all are supported on all devices. problems. Tests a device and isolate a failure down to the most suspect FRU. Assists HP service representatives in low-level troubleshooting - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 87
Library Operation Troubleshooting Running Support Tools The Support Tools Manager (STM) can be accessed through any of three at the prompt. For detailed instructions, use the STM on-line help system. To obtain more information on STM, order the Support Media User's Manual (part number 92453-90010). - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 88
Library Operation Troubleshooting Table 4-12 DLT Drive Expert Tools The following table lists COPY UNLOAD TAPE LOAD TAPE REWIND MODE SENSE MEDIA REMOVAL MODE SELECT DISPLAY FORMAT Exits the Support Tools Manager. Displays the Read Error Counter Page, Write Error Counter Page, or Compression Log - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 89
Library Operation Troubleshooting Robotics Controller Expert Tools The following table lists expert Robotics Controller Expert Tool Commands Category File Logs Info Tests Command Effect EXIT Exits the Support Tools Manager. VIEW LOGS Displays the Error, Recovery, Drive, Odometer, and Runtime - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 90
Library Operation Troubleshooting Table 4-13 Robotics Controller Expert Tool Commands (Continued Problems This section provides information on solutions to problems that may occur in the operation of the library. Table 3-5 lists steps to take before consulting a service representative. If a service - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 91
Library Operation Troubleshooting Table 4-14 Troubleshooting Problem Solution Library will not power on. • on. • Power cycle the library. • If there is still no display, call a service representative for assistance. Changed drive address but the new address is not recognized by the host. - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 92
Library Operation Troubleshooting Table 4-14 Troubleshooting (Continued) Problem Solution Do not know the administration menu password. Try the default password (000-000-000). If that is not accepted, call a service representative. Cartridge inserted in the mailslot, but LOAD ERROR or FAILED - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 93
Library Operation Troubleshooting Table 4-14 Troubleshooting (Continued) Problem Solution RUN INVENTORY displays. Cannot write to the tape. Cannot read the tape. • Power cycle the library by pressing the power switch off and then - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 94
Library Operation Troubleshooting 4-50 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 95
A Supplies and Accessories A-1 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 96
Supplies and Accessories Supplies and Accessories Supplies and Accessories A full range of computer supplies may be ordered through a Hewlett-Packard authorized dealer or sales office, or by phoning or writing HP Direct. Call 1-800-752-0900 for the location of the nearest authorized Hewlett-Packard - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 97
Supplies and Accessories Supplies and Accessories Supplies and Accessories Table A-1 Basic Supplies and Accessories Item Tape Cartridges HP DLTtape IV Data Cartridge 20 Gbyte/35 GByte native capacity HP DLTtape III XT Data Cartridge 15 GByte native capacity Cleaning Tape Cartridge Bar Code - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 98
Drive Upgrade Kits DLT 4000 2-Drive/Capacity Upgrade Kit DLT 7000 2-Drive Conversion Kit * DLT 7000 2-Drive/Capacity Upgrade Kit User's Guide (replacement/additional) HP Product Number C2925A C2926A - - C2961A C2962A C2906A C2907A A4862A A4863A A4864A HP Part Number A1658-62022 A1658-62023 A4801 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 99
B Safety and Regulatory Information B-1 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 100
Safety and Regulatory Information Overview Overview This section contains important safety and regulatory information for the United States, Finland, Sweden, European Union, and Japan. B-2 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 101
United States. Complies with 21 CFR Chapter 1 Subchapter J. Use of controls, adjustments or performing procedures other than those specified in this manual may result in hazardous laser radiation exposure. Laser Class Information: A black on yellow label that reads, "Class 1 Laser Product" printed - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 102
. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 103
Safety and Regulatory Information Regulatory Information EC Declaration of Conformity B-5 Safety and Regulatory Information - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 104
Safety and Regulatory Information Regulatory Information Herstellerbescheinigung Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991. Schalldruckpegel Lp < 70 dB(A) • am arbeitsplatz • normaler betrieb • nach ISO 7779: 1988/EN - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 105
Safety and Regulatory Information Regulatory Information VAROITUS! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle lasersäteilylle. VARNING! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 106
the products was defined according to the standard EN 60825. The use of the product otherwise than specified in the user's manual may expose the user to laser radiation exceeding safety class 1. SERVICE There are no user serviceable parts inside the HP DLT Tape Library units. The DLT units can be - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 107
entering 4-7 power switch turning on power 2-8, 2-9 problems, troubleshooting table 446 product matrix 1-4 R regulatory information B-3-B-8 4-13 shipping the library 2-10 specifications 1-9 supplies ordering information A-2 support tools 4-42 T tape drives cleaning 4-23, 4-26 tape library - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 108
Index cleaning 4-26 temperature operating 2-3 troubleshooting 4-46 type styles in this book iii U upgrade/conversion offerings 1-4 V voltage 2-3 Index-2 - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 109
help us improve our publications. Remove this page and mail or FAX it to 916-785-2875. Use and attach additional pages if necessary. The manual is well organized. The information is technically accurate. Information is easy to find. Step-by-step procedures are easy to perform. There are enough - HP Surestore Tape Library Model 2/28 | HP DLT Tape Library 28/48-Slot - User& - Page 110
NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 256 ROSEVILLE, CA POSTAGE WILL BE PAID BY ADDRESSEE Attention: Information Engineering (MS5668) Hewlett-Packard Company Enterprise Storage Solutions Division 8000 Foothills Boulevard Roseville,
HP DLT Tape Library
28/48-Slot
User’s Guide
Models A4850A and A4855A
November
1997
Printed in USA
© Copyright 1997 Hewlett-Packard Company
DLT and DLTtape are trademarks of Quantum