HP Vectra VE 5/xxx HP Vectra VE5/xx Series 2 PC - User’s Guide, D4000 - Page 69

If Your Pc Has A Software Problem, If Your Application Software Does Not Work

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IF YOUR PC HAS A SOFTWARE PROBLEM If You Have Forgotten Your Password • If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Restart the PC. If the keyboard is locked, unplug the power cord and plug it in again. 2 Wait for F2=Setup to be displayed. 3 Press [F2] to start Setup. 4 Enter the Administrator Password to access the Preferences menu. 5 Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten. 6 Press [F3] to save the new Password and exit Setup. • If you forget both the User Password and the Administrator Password: 1 Switch off the PC. 2 Remove the computer's cover. 3 Set switch 5 (PASWD EN) on the system board switch block to CLOSED. 4 Switch on the PC and allow it to complete its startup routine. The message "Passwords have been cleared, power-off your PC and set switch 5 to open position before restarting" will be displayed. 5 Switch off the computer. 6 Reset switch 5 (PASWD EN) to OPEN. 7 Replace the computer's cover. 8 Switch on the PC and allow it to complete its startup routine. 9 After the Power-On Self-Test has completed, press [F2] when prompted to use Setup. 10 Set new User and System Administrator Passwords. 11 Press [F3] to save the new passwords and exit Setup. IF YOUR APPLICATION SOFTWARE DOES NOT WORK If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won't run: • Check to see if the AUTOEXEC.BAT file is present with the correct settings (Windows 3.11 only). Refer to the operating system and application software manuals.

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IF YOUR PC HAS A SOFTWARE PROBLEM
If You Have Forgotten Your Password
•
If you forget the User Password, but not the Administrator password, carry out the
following procedure:
1
Restart the PC. If the keyboard is locked, unplug the power cord and plug it in again.
2
Wait for
F2=Setup
to be displayed.
3
Press [F2] to start
Setup
.
4
Enter the Administrator Password to access the
Preferences
menu.
5
Move to the User Password field and set a new User Password. This will replace the
old password which you had forgotten.
6
Press [F3] to save the new Password and exit
Setup
.
•
If you forget both the User Password and the Administrator Password:
1
Switch off the PC.
2
Remove the computer’s cover.
3
Set switch 5 (PASWD EN) on the system board switch block to CLOSED.
4
Switch on the PC and allow it to complete its startup routine.
The message “
Passwords have been cleared, power-off your PC and
set switch 5 to open position before restarting
” will be displayed.
5
Switch off the computer.
6
Reset switch 5 (PASWD EN) to OPEN.
7
Replace the computer’s cover.
8
Switch on the PC and allow it to complete its startup routine.
9
After the Power-On Self-Test has completed, press [F2] when prompted to use
Setup
.
10
Set new User and System Administrator Passwords.
11
Press [F3] to save the new passwords and exit
Setup
.
IF YOUR APPLICATION SOFTWARE DOES NOT WORK
If the PC reports the system is OK and the indicator light over the power switch is illuminated,
but some software won’t run:
•
Check to see if the
AUTOEXEC.BAT
file is present with the correct settings (Windows
3.11 only). Refer to the operating system and application software manuals.