HP Vectra VE 5/xxx HP Vectra VE5/xx Series 2 PC - User’s Guide, D4000 - Page 89

SUMMARY The table below summarizes the services and support available from HP or authorized resellers. Service Basic Warranty HP SupportPack Onsite Service HP Support Assistant Electronic Services Technical Phone Support Lifeline Phone Support HP Network Phone-in Support Service Contracts Covers Parts and labor for HP products: first year on-site, second and third year return to HP Parts and labor for HP products CD-ROM containing: Product Manuals, Technical Information and Product features Technical information, drivers, utilities, tools and diagnostics Basic assistance for PC setup, configuration, start-up and hardware diagnosis Basic assistance for PC setup, configuration, start-up and hardware diagnosis Advanced remote technical support for multivendor networked environments Technical Support Period Covered Three years from date of purchase First three years Released quarterly Anytime First year After first year Annual contract Customer defined Response Time Next working day for onsite Fee No charge When Available At time of purchase Next working day N/A One fee which covers the three years Annual subscription Within 30 days of purchase Anytime 24-hour access No charge Anytime Business hours No charge At time of purchase Business hours Per-call fee, no time limit Anytime after first year Business hours: 24hour/ 7-day service also available As required Annual fee, or minimum fee per incident Annual fee, or fee per incident Anytime Anytime Purchase From HP HP Authorized reseller HP HP BBS, Internet-FTP, WWW, CompuServe HP HP HP Authorized reseller Reseller