HP Vectra VE 6/xxx HP Vectra VE Series 8 - Upgrade and Maintenance Guide (D654 - Page 78

If There Is a Serial or Parallel Port Test Error

Get HP Vectra VE 6/xxx - 8 PDF manuals and user guides View all HP Vectra VE 6/xxx manuals
Add to My Manuals
Save this manual to your list of manuals

Page 78 highlights

4 Troubleshooting Your PC If There Is a Serial or Parallel Port Test Error If There Is a Serial or Parallel Port Test Error Problem Check How Power-On-Self-Test displays a port test error. The port is correctly configured in the PC's Setup program. • Switch the PC OFF then ON. • When the message F2 Setup appears, press the F2 key. • Check the port is enabled and the correct type is selected. If the PC still has a problem The PC by running the diagnostic tools software. All connected devices are correctly connected and switched on. Refer to page 84. • Switch off the PC. • Plug the cables into the correct connectors on the back of the PC. • Switch on the PC and the external devices. The correct device drivers Refer to the device documentation. are installed. Check the system board is • Disconnect the power cord. working. • Open the PC. • Replace the system board by a known good board from a similar PC. • Close the PC, reconnect the power cord and check that the PC works. • If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact your authorized dealer 68 English

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
4
Troubleshooting Your PC
If There Is a Serial or Parallel Port Test Error
68
English
If There Is a Serial or Parallel Port Test Error
Problem
Check
How
Power-On-Self-Test
displays a port test
error.
The port is correctly
configured in the PC’s
Setup
program.
•
Switch the PC OFF then ON.
•
When the message F2 Setup appears, press
the F2 key.
•
Check the port is enabled and the correct
type is selected.
If the PC still has a problem
The PC by running the
diagnostic tools software.
Refer to page 84.
All connected devices are
correctly connected and
switched on.
•
Switch off the PC.
•
Plug the cables into the correct connectors
on the back of the PC.
•
Switch on the PC and the external devices.
The correct device drivers
are installed.
Refer to the device documentation.
Check the system board is
working.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the system board by a known good
board from a similar PC.
•
Close the PC, reconnect the power cord and
check that the PC works.
•
If the port works, contact HP Support or
your authorized dealer for further
troubleshooting information.
If the problem persists, contact your authorized dealer