HP W2338h HP 2210i/2310i/2510i LCD Monitors - User Guide - Page 34
Troubleshooting, Solving Common Problems - monitor problems
UPC - 884420172529
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A Troubleshooting Solving Common Problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions: Problem Solution Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded power outlet and to the monitor. Screen is blank. Select Management in the OSD menu, and then select Bezel Power LED. Check if the Bezel Power LED option is set to Off and, if so, set to On mode. Connect the power cord. Turn on the power. Connect the video cable properly. See Setting Up the Monitor on page 7 for more information. Press a key on the keyboard or move the mouse to turn off the screen-blanking utility. Image appears blurred, indistinct, or too dark. Press the Auto/OK button on the monitor front panel. If this does not correct the image, press the Menu button to open the OSD menu, and adjust the brightness and contrast scales. Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select Horizontal Position or Vertical Position to adjust the position of the image. Check Video Cable appears Connect the monitor VGA or DVI-D signal cable to the VGA or DVI-D connector on the on screen. computer. Be sure that the computer power is off while connecting the video cable. Input Signal Out of Range appears on screen. Restart your computer and enter Safe Mode. Change your settings to a supported setting (see the table in "Preset Video Modes" in Technical Specifications on page 31). Restart your computer so that the new settings take effect. Picture is fuzzy and has ghosting, shadowing problem. Adjust the contrast and brightness controls. Make sure that you are not using an extension cable or switch box. We recommend plugging the monitor directly into the graphic card output connector on the back of your computer. The auto adjustment feature might fix this problem (VGA input only). Unable to set the monitor to the optimal resolution. Make sure the graphics card supports the optimal resolution. Make sure the latest supported driver is installed for the graphics card. For HP and Compaq systems, you can download the latest graphics driver for your system from: www.hp.com/ support. For other systems, refer to the Web site for your graphics card. Screen is black or displaying at a lower resolution while displaying high-definition (HD) content. Check if your monitor and computer support HDCP. Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support. 28 Appendix A Troubleshooting