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troubleshooting your workstation hp customer care center phone numbers hp customer care center phone numbers HP Customer Care Centers can help you solve issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal ofﬁce hours. Here is the URL for HP Customer Care Center phone numbers: http://www.hp.com/workstations/support/collaborate/call_centers.html 68 Chapter 3

Section	Page
getting started guide	1
getting started guide	1
getting started guide	1
hp Linux workstation x1000	1
Manufacturing Part Number: A7777-90004	1
Edition E1101	1
© Copyright 2001	1
© Copyright 2001	1
Hewlett-Packard Company	1
legal notices	2
legal notices	2
Hewlett-Packard Co.	3
Hewlett-Packard Co.	3
Technical Computer Division	3
3404 E. Harmony Rd. Fort Collins, CO 80525	3
preface	9
preface	9
important warnings	9
important warnings	9
avoiding electrical shocks	9
avoiding electrical shocks	9
WARNING To avoid electrical shock, do not open the power supply. There are no user-serviceable pa...	9
removing and replacing the cover	9
removing and replacing the cover	9
WARNING For your safety, never remove the Workstation cover without first disconnecting the power...	9
safety information	10
safety information	10
WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, ...	10
if you have a modem	10
if you have a modem	10
WARNING Do not attempt to connect this product to the phone line during a lightning storm. Never ...	10
WARNING Some parts inside the computer may be hot, wait approximately three to five minutes for t...	10
avoiding static electricity	11
avoiding static electricity	11
CAUTION Static electricity can damage electronic components. Turn OFF all equipment before instal...	11
information on ergonomic issues	11
information on ergonomic issues	11
recycling your workstation	11
recycling your workstation	11
finding information and help	12
finding information and help	12
<TABLE>	12
<TABLE HEADING>	12
<TABLE ROW>	12
If you want...	12
Refer to...	12
<TABLE BODY>	12
<TABLE ROW>	12
To set up your computer	12
• x1000 Installation Poster — shipped with the Workstation, basic information only.	12
• x1000 Installation Poster — shipped with the Workstation, basic information only.	12
• x1000 Installation Poster — shipped with the Workstation, basic information only.	12
• This manual — basic information only.	12
<TABLE ROW>	12
To troubleshoot your Workstation, install accessories, find part numbers.	12
• This manual — basic information only	12
• This manual — basic information only	12
• This manual — basic information only	12
• x1000 Technical Reference — complete information (web accessible, see the section “	12
<TABLE ROW>	12
Support information	12
www.hp.com/workstations/support — downloadable documentation, drivers and utilities, service and ...	12
www.hp.com/workstations/support	12
www.hp.com/workstations/support	12
<TABLE ROW>	12
Warranty information	12
This manual. See “Hardware Warranty” or “HP Software Limited Warranty” in Appendix A.	12
downloadable documentation from hp’s web site	12
downloadable documentation from hp’s web site	12
hp x1000 technical characteristics	13
hp x1000 technical characteristics	13
<TABLE>	13
<TABLE BODY>	13
<TABLE ROW>	13
Characteristics	13
HP Workstation x1000	13
<TABLE ROW>	13
Weight (configuration with one CD-ROM drive, excluding keyboard and display)	13
14.8 kg (32.5 pounds)	13
<TABLE ROW>	13
Dimensions	13
Width: 20.4cm (8.0in.) Height: 47.8cm (18.8in.) Depth: 44.0cm (17.3in.)	13
<TABLE ROW>	13
Footprint	13
0.09 m2 (0.97 sq ft).	13
<TABLE ROW>	13
Acoustic noise emission (ISO7779)	13
Sound power level	13
<TABLE ROW>	13
Power Supply	13
100 - 127 VAC, 7.0 A rms	13
<TABLE ROW>	13
Maximum power consumption	13
385 W (power factor corrected 0.99)	13
<TABLE ROW>	13
Storage Humidity	13
8% to 85% (relative)	13
<TABLE ROW>	13
Operating Temperature	13
+10 C to +35 C (+40 F to +95F).	13
NOTE Operating temperature and humidity ranges may vary depending on the mass storage devices ins...	13
www.hp.com/workstations	13
NOTE When the computer is turned off by the power button on the front panel, the power consumptio...	14
1 setting up and using your workstation	15
1 setting up and using your workstation	15
setting up your hp workstation x1000	16
setting up your hp workstation x1000	16
WARNING If you have any doubt that you can lift the workstation or monitor safely, do not try to ...	16
1. Check the materials list shipped with your workstation to verify that you have all of the comp...	16
1. Check the materials list shipped with your workstation to verify that you have all of the comp...	16
2. Place the workstation in an area with easily accessible power outlets and enough space for the...	16
3. Position the workstation so that its rear connectors are easily accessible.	16
installation tools	16
installation tools	16
connecting devices	16
connecting devices	16
Figure11 Location of Rear Panel Connectors	17
Figure11 Location of Rear Panel Connectors	17
<GRAPHIC>	17
Figure12 Typical Connectors	17
<GRAPHIC>	18
connecting multimedia accessories (if supplied)	18
WARNING When you start your system, the speaker and headphone volume is set to minimum. This avoi...	18
1. Connect the HP multimedia keyboard to the workstation.	18
1. Connect the HP multimedia keyboard to the workstation.	18
2. Connect the microphone and headphones (or amplified speakers) to the keyboard.	18
NOTE Plugging in the speaker/headphone (lime green) connector will disable the workstation’s inte...	18
Figure13 Connecting Multimedia Accessories	19
Figure13 Connecting Multimedia Accessories	19
<GRAPHIC>	19
connecting the power cord	20
connecting the power cord	20
WARNING For your safety always connect equipment to a grounded wall outlet. Always use a power co...	20
1. Connect the power cords to the rear of the monitor and the computer. (	20
1. Connect the power cords to the rear of the monitor and the computer. (	20
2. Connect the monitor’s power cord and the computer’s power cord to a grounded outlet.	20
component overview	21
component overview	21
Figure14 Workstation	21
Figure14 Workstation	21
<GRAPHIC>	22
Figure15 HP Workstation x1000 System Board	22
<GRAPHIC>	22
removing and replacing the cover and frontbezel	22
WARNING For your safety, never remove the workstation cover without first disconnecting the power...	22
removing the workstation cover	23
removing the workstation cover	23
1. Switch off the display and computer. Disconnect all power cables and any LAN or telecommunicat...	23
1. Switch off the display and computer. Disconnect all power cables and any LAN or telecommunicat...	23
2. Unlock the cover lock at the back of the workstation, if required. See Figure 1-1.	23
3. Pull outward on the cover latch, grasp the edges of the cover and lift the cover upward to rem...	23
removing the front bezel	24
removing the front bezel	24
• The upper bezel gives access to three 5.25-inch shelves and one 3.5-inch shelf.	24
• The upper bezel gives access to three 5.25-inch shelves and one 3.5-inch shelf.	24
• The lower bezel gives access to the Firewire connector and two USB connectors. The lower bezel ...	24
1. Unclip the two bezel latches located on the left-hand side of the bezel. See Figure 1-7.	24
1. Unclip the two bezel latches located on the left-hand side of the bezel. See Figure 1-7.	24
2. Open the bezel slightly and then gently push it outward. See Figure 1-7.	24
Figure17 Removing the Bezels	24
Figure17 Removing the Bezels	24
<GRAPHIC>	25
replacing the cover and front bezel	25
1. Ensure that all internal cables are properly connected and safely routed.	25
1. Ensure that all internal cables are properly connected and safely routed.	25
2. Ensure that the bezel is correctly oriented, align the two plastic bezel hinges with their bez...	25
Figure18 Inserting the Bezel Hinges into their Slots on the Workstation	25
Figure18 Inserting the Bezel Hinges into their Slots on the Workstation	25
<GRAPHIC>	26
Figure19 Replacing the Cover	26
Figure19 Replacing the Cover	26
<GRAPHIC>	26
removing and replacing workstation components	26
removing and replacing workstation components	26
starting and stopping your Linux workstation	27
starting and stopping your Linux workstation	27
starting your workstation for the first time	27
starting your workstation for the first time	27
initializing your software	28
initializing your software	28
NOTE Do NOT switch OFF the workstation while the software is being initialized—this could cause u...	28
1. Turn on the display first, and then turn on the Linux workstation.	28
1. Turn on the display first, and then turn on the Linux workstation.	28
2. When the workstation is switched on, it performs a Power-On-Self-Test (POST). Press	28
3. If you have set a password in the workstation’s	28
stopping your Linux workstation	28
stopping your Linux workstation	28
setting hardware passwords in the hp setup program	29
setting hardware passwords in the hp setup program	29
to set a password	29
to set a password	29
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	29
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	29
2. Press	29
3. Select the	29
4. Select the	29
5. Choose the Set Administrator or User Password setup item. You must enter your password twice.	29
6. To save your changes and exit the Setup program, press	29
if you forget your user password	30
if you forget your user password	30
1. Switch off the Workstation.	30
1. Switch off the Workstation.	30
2. Re-start the Workstation. If you are prompted for a password, enter the Administration password.	30
3. When Press F2 to Enter Setup appears, press the F2 key.	30
4. Enter the Administrator password to access the Setup program.	30
5. Go to the Security menu.	30
6. Go to the Set User Password field and set a new User Password. This will replace the old passw...	30
7. Press Esc or select Exit Menu to save the new password. and exit Setup.	30
using your hp enhanced multimedia keyboard	31
using your hp enhanced multimedia keyboard	31
WARNING Improper and prolonged use of keyboards and input devices can be associated with repetiti...	31
NOTE Your Linux operating system does not support the HP enhanced keyboard’s soft keys.	32
Figure110 HP Enhanced Multimedia Keyboard	32
Figure110 HP Enhanced Multimedia Keyboard	32
<GRAPHIC>	33
viewing your workstation configuration	33
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	33
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	33
2. Press	33
configuring your workstation	34
configuring your workstation	34
starting the hp setup program	34
starting the hp setup program	34
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	34
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	34
2. Press	34
main menu	34
main menu	34
• The installed BIOS version	34
• The installed BIOS version	34
• Reset Configuration Data	34
• System Time	34
• System Date	34
• Key Click	34
• Key Auto-Repeat Speed	34
• Delay Before Auto-Repeat	34
• NumLock at Power-on	34
advanced menu	35
advanced menu	35
• Configure memory caching, USB ports, Integrated I/O Ports and Integrated Audio Devices	35
• Configure memory caching, USB ports, Integrated I/O Ports and Integrated Audio Devices	35
• Enable floppy disk drives, IDE devices (Primary and Secondary)	35
• Configure PCI Devices.	35
security menu	35
security menu	35
boot menu	35
boot menu	35
power menu	35
power menu	35
using power management	36
using power management	36
software and driver availability	36
software and driver availability	36
working in comfort and safety	37
working in comfort and safety	37
preparing your work environment	37
preparing your work environment	37
• Work Surface Height	37
• Work Surface Height	37
• Work Surface Height	37
• Chair	37
• Chair	37
• Monitor	37
• Monitor	37
• Work Surface Arrangement	37
• Work Surface Arrangement	37
CAUTION Various aspects of using mice, keyboards and other input devices may increase your risk o...	38
your work posture	38
your work posture	38
• Head	38
• Head	38
• Head	38
• Back	38
• Back	38
• Arms	38
• Arms	38
• Hands, Wrists, Forearms	38
• Hands, Wrists, Forearms	38
• Legs	38
• Legs	38
• Feet	38
• Feet	38
additional ergonomic issues	38
additional ergonomic issues	38
• Look away from the screen from time-to-time to help reduce eyestrain. Focus on distant objects ...	38
• Look away from the screen from time-to-time to help reduce eyestrain. Focus on distant objects ...	38
• Remember to occasionally shift position and move your body. Keeping your body in one position f...	39
• Changing tasks frequently will help prevent muscle stiffness. Examples: alternating between key...	39
• Discomfort may be alleviated by using alternative ergonomic designs and accessories such as erg...	39
additional system information and help	40
additional system information and help	40
<GRAPHIC>	40
2 Linux system setup and recovery	41
2 Linux system setup and recovery	41
configuring your Linux workstation	42
configuring your Linux workstation	42
NOTE You cannot re-run the Linux Setup Tool.	42
<GRAPHIC>	43
setting the root password	43
setting the root password	43
<GRAPHIC>	43
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	43
NOTE Write your password down and keep it in a secure place. If you forget it, you will not be ab...	43
changing boot/network parameters	44
changing boot/network parameters	44
<GRAPHIC>	44
1. Static boot protocol	44
1. Static boot protocol	44
2. DHCP boot protocol	45
3. BOOTP boot protocol	45
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	45
setting up network authorization parameters	46
setting up network authorization parameters	46
<GRAPHIC>	46
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	46
Xserver parameters	47
Xserver parameters	47
<GRAPHIC>	47
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	47
DNS parameters configuration	48
DNS parameters configuration	48
<GRAPHIC>	48
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	49
system time, timezone and date parameters	49
system time, timezone and date parameters	49
time zone	50
time zone	50
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	50
setting keyboard language (required)	51
setting keyboard language (required)	51
<GRAPHIC>	51
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	51
Netscape preferences	52
Netscape preferences	52
<GRAPHIC>	52
CAUTION Do not click on the “Save” button until you have setup all workstation functionality as t...	52
summary	53
summary	53
<GRAPHIC>	53
NOTE The system will not let you exit until you have set the root password.	53
recovering your Linux system	54
recovering your Linux system	54
the Linux rescue mode	54
the Linux rescue mode	54
booting your system in rescue mode	54
booting your system in rescue mode	54
1. By booting your system from the diskette or CD-ROM that came with your Red Hat Linux boxed set.	54
1. By booting your system from the diskette or CD-ROM that came with your Red Hat Linux boxed set.	54
2. By booting from a network or PCMCIA boot diskette. These methods assume your network connectio...	54
<TABLE>	55
Table 21 Linux Commands	55
<TABLE BODY>	55
<TABLE ROW>	55
anaconda	55
gzip	55
mke2fs.ext2	55
ps	55
<TABLE ROW>	55
badblocks	55
head	55
mknod	55
python	55
<TABLE ROW>	55
bash	55
hwclock	55
mkraid	55
python1.5	55
<TABLE ROW>	55
cat	55
ifconfig	55
mkswap	55
raidstart	55
<TABLE ROW>	55
chatter	55
init	55
mlabel	55
raidstop	55
<TABLE ROW>	55
chmod	55
insmod	55
mmd	55
rcp	55
<TABLE ROW>	55
chroot	55
less	55
mmount	55
rlogin	55
<TABLE ROW>	55
clock	55
ln	55
mmove	55
rm	55
<TABLE ROW>	55
collage	55
loader	55
modprobe	55
rmmod	55
<TABLE ROW>	55
cp	55
ls	55
mount	55
route	55
<TABLE ROW>	55
cpio	55
lsattr	55
mpartition	55
rpm	55
<TABLE ROW>	55
dd	55
lsmod	55
mrd	55
rsh	55
<TABLE ROW>	55
ddcprobe	55
mattrib	55
mread	55
sed	55
<TABLE ROW>	55
depmode	55
mbadblocks	55
mren	55
sh	55
<TABLE ROW>	55
df	55
mcd	55
mshowfat	55
sync	55
<TABLE ROW>	55
e2fsck	55
mcopy	55
mt	55
tac	55
<TABLE ROW>	55
fdisk	55
mdel	55
mtools	55
tail	55
<TABLE ROW>	55
fsck	55
mdeltree	55
mtype	55
tar	55
<TABLE ROW>	55
fsck.ext2	55
mdir	55
mv	55
touch	55
<TABLE ROW>	55
ftp	55
mdu	55
mzip	55
traceroute	55
<TABLE ROW>	55
genhdlist	55
mformat	55
open	55
umount	55
<TABLE ROW>	55
gnome-pty-helper	55
minfo	55
pico	55
uncpio	55
<TABLE ROW>	55
grep	55
mkdir	55
ping	55
uniq	55
<TABLE ROW>	55
gunzip	55
mke2fs	55
probe	55
zcat	55
NOTE The	55
booting single user mode directly	56
booting single user mode directly	56
3 troubleshooting your workstation	57
3 troubleshooting your workstation	57
solving hardware problems	58
solving hardware problems	58
<TABLE>	58
Table31 Your Workstation Does Not Start Properly	58
<TABLE BODY>	58
<TABLE ROW>	58
The Workstation doesn’t power on.	58
The Workstation doesn’t power on.	58
<TABLE ROW>	58
Make sure...	58
Make sure...	58
How	58
How	58
<TABLE ROW>	58
The workstation’s power cord is properly connected.	58
Connect the power cord to a working power outlet and to the rear of the workstation.	58
<TABLE ROW>	58
There is a buzzing noise.	58
There is a buzzing noise	58
<TABLE ROW>	58
A beep code when the workstation starts up means that there is a configuration problem.	58
<TABLE ROW>	58
Make sure...	58