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Other Sources Of Information, Online Support For Troubleshooting, Documentation Set Overview

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Troubleshooting Your Workstation Other Sources Of Information Other Sources Of Information Online Support For Troubleshooting HP's support web site provides extensive support material that can help you troubleshoot problems on your Workstation: • Documentation for your Workstation (described below) • BIOS updates (including the upgrade utility and instructions) • The latest drivers and software utilities For HP's support web site, connect to: www.hp.com/go/workstationsupport. Documentation Set Overview HP's web site allows you to download documentation for your Workstation free of charge. The documents provided are in Adobe Acrobat (PDF) format and are available from HP's web site at: www.hp.com/go/workstationsupport. The available documents include: • HP Workstation x2100 Getting Started Guide - describes how to set up your Workstation for the ﬁrst time and contains basic troubleshooting information. • HP Workstation 2000 Technical Reference and Troubleshooting Guide - this manual. Technical information on system components, such as system board, chipset and BIOS; troubleshooting and parts replacement information. Provides information on replacement parts, including HP part numbers. You will also ﬁnd complete information on available service and support at the HP World Wide Web site. To see the full set of services available, go to: www.hp.com/go/workstationsupport. 188 Chapter 7

Section	Page
1 System Overview	13
Workstation Description	14
<TABLE>	14
Internal And External Components	17
Figure11 Front and Side Views	17
Figure12 Rear View	17
Internal Features	18
<TABLE>	18
Front Panel	19
Figure13 Front Panel	19
Specifications And Characteristics	20
Physical Characteristics	20
<TABLE>	20
Electrical Specifications	20
<TABLE>	20
Power Consumption And Cooling	21
<TABLE>	21
Environmental Specifications	22
<TABLE>	22
Power Saving And Ergonometry	23
<TABLE>	23
Power Saving And Ergonometry For APM Systems	23
<TABLE>	23
Power Saving Modes And Resume Events For ACPI Systems	23
<TABLE>	23
Soft Power Down	24
Documentation	25
Access HP World Wide Web Site	25
Where To Find The Information	26
2 System Board	29
System Board Description	30
Figure21 HP Workstation x2100 System Board	30
Figure22 System Board Chips and Connectors	31
Architectural View	32
Accessory Board Slots	33
Figure23 Accessory Board Slots	33
Accelerated Graphics Port Slot	33
Figure24 AGP Slot	33
Peripheral Component Interconnect Slots	34
Figure25 PCI Slots	34
<TABLE>	34
System Board Switches	36
<TABLE>	36
System Chipset	37
Memory Controller Hub (82850)	38
Figure26 System Block Diagram using MCH	38
<TABLE>	39
MCH Overview	40
Accelerated Graphics Port (AGP) Bus Interface	40
Hub Interface	41
RDRAM Interface	41
RDRAM Thermal Management	41
Dual Rambus Bus	42
RIMM Memory Slots	42
Figure27 RIMM Memory Slots	42
Read/Write Buffers	42
System Clocking	43
Input/output Controller Hub 2 (82801BA)	44
Figure28 System Block Diagram Using ICH2	44
<TABLE>	45
ICH2 Features	46
ICH2 Architecture	46
ICH2 PCI Bus Interface	46
SMBus Controller	46
Low Pin Count Interface	46
Enhanced USB Controller	46
AC’97 Controller	47
IDE Controller	47
DMA Controller	47
Interrupt Controller	47
Timer/Counter Block	47
Advanced Programmable Interrupt Controller	48
Real Time Clock	48
Enhanced Power Management	48
Crystal CS4299 Integrated PCI Audio	48
Figure29 CS4280-CS4297 and CS4299 Architecture	49
Devices On The SMBus	49
Figure210 Devices on the SMBus	50
ICH2 SMBus Master Controller	50
RIMM Sockets	51
AS98127F	51
Serial EEPROM	51
LM75 Temperature Sensor	51
HP MaxiLife Hardware-monitoring Chip	51
Figure211 HP MaxiLife Hardware-Monitoring Chip	51
Test Sequence And Error Messages	52
MaxiLife Architecture	53
Figure212 MaxiLife Architecture	53
Devices On The LPC Bus	54
Figure213 Devices on the LPC Bus	54
The Super I/O Controller	54
<TABLE>	54
Serial/Parallel Communications Ports	54
FDC	55
Keyboard And Mouse Controller	55
FirmWare Hub (82802AB)	56
<TABLE>	56
System Bus	58
Figure214 The System Bus	58
Intel Pentium IV Processor	58
Processor Clock	59
Bus Frequencies	59
Voltage Regulation Module (VRM)	59
Cache Memory	59
Assigned Device Interrupts	60
I/o Controller Hub Interrupts	60
<TABLE>	60
PCI 64-bit Hub Interrupts	60
<TABLE>	60
Interrupt Controllers	60
PCI IRQ Lines	62
3 System BIOS	63
Overview	64
Using The HP Setup program	65
Main Screen	65
<TABLE>	65
Advanced Screen	65
<TABLE>	65
Processors, Memory And Cache	66
<TABLE>	66
Floppy Disk Drives	66
<TABLE>	66
IDE Devices	66
<TABLE>	66
IDE Primary Master Device	66
<TABLE>	66
Integrated USB Interface	67
<TABLE>	67
Integrated I/O Ports	67
<TABLE>	67
Integrated Audio Device	67
<TABLE>	67
AGP Configuration (Video)	67
<TABLE>	67
PCI Device, Slot #1	67
<TABLE>	67
Integrated LAN	68
<TABLE>	68
Security Screen	68
<TABLE>	68
Hardware Protection	68
<TABLE>	68
Boot Screen	69
<TABLE>	69
Power Screen	69
<TABLE>	69
Updating The System BIOS	70
Figure31 System BIOS Flash Process	70
Restoring BIOS Default Settings	70
If You Forget The Administrator Password	70
Clearing The CMOS	71
Recovering The BIOS (Crisis Mode)	71
BIOS Addresses	73
System Memory Map	73
HP I/O Port Map (I/O Addresses Used By The System, if configured)	73
<TABLE>	74
DMA Channel Controllers	74
<TABLE>	75
Interrupt Controllers	75
<TABLE>	75
PCI IRQ Lines	76
4 Tests And Error Messages	77
MaxiLife Test Sequence And Error Messages	78
Basic Pre-boot Diagnostics	78
Figure41 Possible Error Messages	79
Figure42 Preboot Diagnostics Error	79
Pre-boot Diagnostics Error Codes	80
<TABLE>	80
POST Sequence And POST Error	81
Figure43 POST Sequence and POST Error	81
Figure44 BIOS-generated Errors	81
Figure45 BIOS-generated Errors	81
<TABLE>	81
Operating System Boot Phase	82
Run-time Errors	82
<TABLE>	83
Main Menu	84
system info	84
Figure46 System Information	84
Boot Steps	85
Figure47 Boot Steps	85
Boot Report	85
Order In Which POSTs Occur	86
<TABLE>	86
Error Message Summary	93
<TABLE>	93
5 Hardware Components	97
Graphics Cards	98
Selecting A Monitor For Your Workstation	98
<TABLE>	98
PCI Cards	100
HP 10/100 TX PCI LAN Interface	100
HP 10/100 TX PCI LAN Interface Features	100
<TABLE>	100
HP 10/100 TX PCI LAN Interface LED Descriptions	101
<TABLE>	101
SCSI Adapter Cards	102
Adaptec 29160 SCSI PCI Adapter Card.	102
Figure51 Adaptec SCSI Card	102
SCSI Cable Information	103
<TABLE>	103
Additional SCSI Card Features.	103
<TABLE>	104
PYRO 1394/Firewire Host Controller Card	104
Mass Storage Devices	105
Flexible Disk Drives	105
Hard Disk Drives	105
<TABLE>	105
<TABLE>	105
<TABLE>	106
Optical Drives	106
IDE CD-ROM Drive	106
<TABLE>	106
IDE DVD-ROM Drive	107
<TABLE>	107
IDE CD-Writer Plus Drive	107
<TABLE>	107
Connectors And Sockets	109
IDE Drive Connectors	109
<TABLE>	109
Battery Pinouts	109
<TABLE>	109
Additional SCSI LED Connector	109
<TABLE>	109
Power Supply Connector (20-pin) And Aux Power Connector	110
<TABLE>	110
Wake On LAN Connector	110
<TABLE>	110
Rear Fan Connector	110
<TABLE>	110
PCI Fan Connector (MTonly)	110
<TABLE>	110
internal audio connectors	110
<TABLE>	110
Status Panel And Intrusion	111
<TABLE>	111
Hard Disk Drive Temperature	111
<TABLE>	111
VGA DB15 Connector	111
<TABLE>	111
LCD Panel	112
<TABLE>	112
Figure52 S-Video Connector	112
Figure53 Ethernet UTP Connector	112
Rear Panel Connectors	113
Figure54 Rear Panel Socket Pin Layouts	113
Keyboard And Mouse Connectors	113
<TABLE>	113
USB Stacked Connector	114
<TABLE>	114
Serial Port Connectors	114
<TABLE>	114
25-pin Parallel Connector	115
<TABLE>	115
MIDI/Joystick Connector	116
<TABLE>	116
External Audio Jacks	116
6 Installing Or Replacing Parts And Accessories	117
Overview	118
Figure61 Workstation	118
Figure62 HP Workstation x2100 System Board	118
Removing And Replacing The Cover And FrontBezel	119
Removing The Cover	119
Removing The Front Bezel	120
Figure64 Removing the Bezels	120
Replacing The Cover And Front Bezel	120
Removing, Replacing And Upgrading Memory	121
Figure65 Memory Sockets	121
Removing And Replacing A Memory Module	121
Installing Or Replacing An Accessory Card	123
Figure66 Retainer Clip on the Chassis Beam Assembly	124
Mass Storage And Optical Device Overview	125
Identifying Cables And Connectors (All Models)	125
Figure67 Data Cables and Connectors	125
Installing IDE Drives	125
<TABLE>	126
Verifying Your IDE Drive	126
Installing SCSI Drives	127
Figure68 Cables and Connectors (SCSI Models)	127
Setting SCSI IDs	128
<TABLE>	128
Which Pins To Jumper	128
Figure69 Drive Style A	129
Figure610 Drive Style B	129
Figure611 Drive Style C	130
Figure612 Drive Style D	130
<TABLE>	130
Verifying Your SCSI Drive	131
<TABLE>	131
additional guide rails	131
Removing And Replacing A Hard Disk Drive	133
Removing The Old Drive	133
Figure613 Disconnecting and Removing the Drive	133
Installing The New Drive	133
Installing A Second Hard Disk Drive In An Internal Shelf	135
Installing A Device In A Front Access Bay	136
Figure614 Attaching the Rails and Installing the Drive	136
Figure615 Removing the Plastic Filler	137
Completing Mass Storage Device Installation	138
IDE Drive	138
SCSI Drive On SCSI Models	138
<TABLE>	138
Replacing The CD-ROM Drive (or DVD-drive)	139
Removing The Old Drive	139
Figure616 Removing the Old Drive	139
iNstalling The New Drive	139
completing the installation	139
Replacing The Floppy Disk Drive	141
Removing The Floppy Disk Drive	141
Figure617 Removing the Floppy Disk Drive	141
Installing The Floppy Disk Drive	141
completing the installation	141
Replacing The Power Supply Unit	142
Removing The Power Supply Unit	142
Figure618 Removing the Power Supply Unit	142
Installing The Power Supply Unit	142
Replacing The Processor	143
Removing The Existing Processor	143
Figure619 Removing the Processor	143
Installing The New Processor	144
Figure620 Inserting the Processor	144
Figure621 Attaching the Heatsink	144
Replacing The System Board	145
Removing The System Board	145
Figure622 Removing the System Board	145
installing the new system board	145
Figure623 Installing the New System Board	146
Setting System Board Switches	147
Replacing The System Fan	148
Removing The Fan	148
Figure625 Removing the Fan	148
Replacing The Rear Fan	149
Replacing The Fan And Speaker Assembly	150
Removing The Fan And Speaker Assembly	150
Replacing The Fan And Speaker Assembly	150
Replacing The Battery	151
Figure626 Replacing the Battery	151
System Board Connectors	152
7 Troubleshooting Your Workstation	153
<TABLE>	154
<TABLE>	154
<TABLE>	155
Case 1: No Activity At All	156
<TABLE>	156
Case 2: Monitor Is Blank, MaxiLife Is OK	158
<TABLE>	158
Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message	160
Pre-boot Diagnostics	160
Pre-boot Test Errors	161
<TABLE>	161
If You Miss The Beep Code	162
Post Test Errors	162
<TABLE>	162
Case 4: Boot Process Fails, Error Message Appears	164
Error Message Utility (EMU)	164
<TABLE>	165
<TABLE>	165
Case 5: Screen Goes Blank Or Corrupt Image	166
<TABLE>	166
Use Or Configuration Problems	167
<TABLE>	167
<TABLE>	167
CMOS Test Error	168
<TABLE>	168
Keyboard Test Error	168
<TABLE>	168
Floppy Disk Drive Test Error	169
<TABLE>	169
hard disk, DVD, CD-RW or CD-ROM test error	169
<TABLE>	170
Serial Or Parallel Port Test Error	171
<TABLE>	171
Error Message Appears On The MaxiLife LCD During Runtime	171
<TABLE>	171
You Cannot Turn Off Your Workstation	172
<TABLE>	172
You Have Forgotten Your Password	173
<TABLE>	173
Your Workstation Has A Software Problem	174
<TABLE>	174
Workstation Clock Does Not Keep Time Correctly	174
You Have Problems Using The Euro Symbol	175
For Windows NT Users	175
Configuring Your Keyboard	175
Troubleshooting BIOS Problems	176
Updating The BIOS	176
Restoring BIOS Default Settings	176
Clearing The CMOS	176
Recovering The BIOS (crisis mode)	177
System Board Switches	178
Figure71 System Board Switches	178
Using The HP Setup Program	179
First, Turn On Or Restart Your Workstation	179
To Go To The Setup Program	179
More Troubleshooting For Drives	180
If The Hard Disk Has A Problem	180
If The Hard Disk Activity Light Does Not Work	180
CD-ROM, DVD or CD-RW Drive Does Not Work	180
CD-ROM, DVD or CD-RW Drive Is Idle	181
DVD drive doesn’t play DVD video	181
CD-ROM, DVD or CD-RW Door Does Not Open	181
HP e-DiagTools Hardware Diagnostics	182
Overview Of e-DiagTools	182
running e-DiagTools from the utility partition on your hard disk	182
Running e-DiagTools From A CD-ROM	183
Prerequisites	183
Running e-DiagTools From The Recovery CD	184
Running e-DiagTools From The Drivers And HP DiagTools CD-ROM	184
HP e-DiagTools Hardware Tests	184
for more information	184
Recovering Hard Disk Drive Contents (Windows only)	186
Overview	186
What Functions Are Available?	186
General Instructions	186
Recovery Process	186
Recovering Preloaded Drivers	187
Changing The Hard Disk	187
Other Sources Of Information	188
Online Support For Troubleshooting	188
Documentation Set Overview	188
Hewlett-Packard Support And Information Services	189
collecting information before contacting hp support	189
<TABLE>	189
A x2100 Service Information	191
Parts and Part Numbers	192
<TABLE>	193
<TABLE>	195
<TABLE>	195