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HP XL Class 500/550MHz HP Visualize Linux Workstation - Owner's Guide: XL-Clas - Page 38

Using HP MaxiLife to Diagnose Problems

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Troubleshooting Your HP Visualize Linux Workstation Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your HP VISUALIZE Linux Workstation, even when you are unable to get your system and monitor working properly. Pre-Boot Checks When you press your HP VISUALIZE Linux Workstation's on/off button, HP MaxiLife will check your system before it initiates the start-up sequence. You will see one of the following screens on the LCD: Error! No CPU 1 Check that processor is correctly installed in socket 1. Error! CPU Socket 2 Error! Power CPU 1 Error! Power CPU 2 Check that a processor or terminator is correctly installed in socket 2. Check installation of VRM Check installation of VRM 1. 3. Error! CPU Freq Error! CPU Type Ensure that the two processors installed are the same speed (frequency). Ensure that the two processors installed have the same cache voltage. Error! Power Cache Ensure that VRM is correctly installed in VRM 2 socket. Error! Board PLL Check system board. Error! Power supply Error! Power Error! RAM type Error! No RAM Check power supply and power cable connections. Check that conﬁguration of VRMs and terminators is correct or that the power supply is properly connected. Check that RAM types installed are compatible. Check memory installation. Error! BIOS Error! No Video HP KAYAK XU Flash new BIOS or start system using crisis switch (system board switch 10). Check that graphics card is installed correctly. No errors occurred during pre-boot. POST is initiated. 24 Chapter 3

Section	Page
HP VISUALIZE Linux Workstation Owner’s Guide	1
HP VISUALIZE Linux Workstation Owner’s Guide	1
HP VISUALIZE Linux Workstation Owner’s Guide	1
XL-Class Workstations	1
Printed in USA	1
Manufacturing Part Number: A1297-90001	1
Edition E1299	1
© Copyright 1999	1
© Copyright 1999	1
Hewlett-Packard Company	1
Legal Notices	2
Legal Notices	2
The information contained in this document is subject to change without notice. Hewlett-Packard m...	2
Trademark Acknowledgments	2
Adobe® Reader © 1987-1999 Adobe Systems Incorporated. All rights reserved. Adobe and Acrobat are ...	2
Red Hat® , the Red Hat “Shadow Man” logo, RPM, Maximum RPM, the RPM logo, Linux Library, PowerToo...	2
Netscape® is a trademark of Netscape Communications Corporation. Pentium	2
HP Printing Division:	2
Hewlett-Packard Company 3404 E. Harmony Road Fort Collins, CO 80528-9599 USA	2
IMPORTANT HP Linux/Year 2000 Warranty Information	3
IMPORTANT HP Linux/Year 2000 Warranty Information	3
IMPORTANT HP Linux/Year 2000 Warranty Information	3
HP has made every effort to ensure the accuracy of our product testing. However, because each cus...	3
http://www.redhat.com	3
Contents	5
Chapter 1 Setting Up and Using Your HP Visualize Linux Workstation 1	6
Chapter 2 How to Install Accessories In Your HP Visualize Linux Workstation 15	6
Chapter 3 Troubleshooting Your HP Visualize LinuxWorkstation 23	6
Chapter 4 Hewlett Packard Support and Information Services 37	7
Preface	9
Preface	9
This owner’s guide describes how to use your HP Visualize Linux XL-Class Workstation. This Workst...	9
The HP Visualize Linux Workstation is designed to perform simulations, formal verification, and o...	9
Red Hat Linux is a popular open source operating system that gives you the ability to develop cus...	10
Special Notice for Users	10
Special Notice for Users	10
The HP Visualize Linux Workstation is made from a combination of high performance Industry Standa...	10
Audience	10
Audience	10
This guide is intended for HP Visualize Linux Workstation users who want to:	10
• Set up the HP Visualize Linux Workstation for the first time.	10
• Set up the HP Visualize Linux Workstation for the first time.	10
• Configure the HP Visualize Linux Workstation.	10
• Troubleshoot problems on the HP Visualize Linux Workstation.	10
• Add accessories to the HP Visualize Linux Workstation.	10
• Find out where to get more information and support.	10
Important Safety Information	11
Important Safety Information	11
WARNING If you have any doubt that you can lift the HP Visualize Linux Workstation or display saf...	11
WARNING If you have any doubt that you can lift the HP Visualize Linux Workstation or display saf...	11
Important Ergonomic Information	11
Important Ergonomic Information	11
It is strongly recommended that you read the ergonomic information before using you HP Visualize ...	11
Installation Notice	12
Installation Notice	12
Products designated in the applicable Hewlett-Packard price list as customer-installable can be i...	12
Revision History	12
Revision History	12
The revision history for each edition of the manual is listed below:	12
Edition	12
Edition	12
Edition	12
Revision History	12
Revision History	12
E1299	12
E1299	12
Second Printing	12
Second Printing	12
Problems, Questions, and Suggestions	12
Problems, Questions, and Suggestions	12
If you have any problems or questions with our hardware, software, or documentation, please conta...	12
For further information about HP Linux program:	12
http://www.hp.com/visualize/products/linux	12
For more information about the Red Hat Operating System, see:	12
http://www.redhat.com	12
Documentation Conventions	13
Documentation Conventions	13
Unless otherwise noted in the text, this guide uses the following symbolic conventions.	13
<TABLE>	13
<TABLE BODY>	13
<TABLE ROW>	13
user-supplied values	13
Italic words or characters in syntax and command descriptions represent values that you must supp...	13
<TABLE ROW>	13
screen display	13
Information that the system displays, commands that you must use literally, and path names appear...	13
<TABLE ROW>	13
Enter	13
Enter	13
Keycaps are presented with a special keycap font as shown in the left column. (In this document, ...	13
Electrostatic Discharge (ESD) Precautions	13
Electrostatic Discharge (ESD) Precautions	13
ESD (electrostatic discharge)	13
ESD (electrostatic discharge)	13
Electrostatic discharge (ESD)	13
• Stand on a static-free mat.	13
• Stand on a static-free mat.	13
• Stand on a static-free mat.	13
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your...	13
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your...	13
• Create a common ground for the equipment you are working on by connecting the static-free mat, ...	13
• Create a common ground for the equipment you are working on by connecting the static-free mat, ...	13
• Keep uninstalled printed circuit boards in their protective antistatic bags.	13
• Keep uninstalled printed circuit boards in their protective antistatic bags.	13
• Handle printed circuit boards by their edges, once you have removed them from their protective ...	13
• Handle printed circuit boards by their edges, once you have removed them from their protective ...	13
1 Setting Up and Using Your HP Visualize Linux Workstation	15
1 Setting Up and Using Your HP Visualize Linux Workstation	15
unpacking the Personal Workstation	16
unpacking the Personal Workstation	16
unpacking the Personal Workstation	16
Personal Workstation:unpacking	16
WARNING If you are in any doubt that you can lift the HP Visualize Linux Workstation and the disp...	16
WARNING If you are in any doubt that you can lift the HP Visualize Linux Workstation and the disp...	16
1. When you receive your Workstation, unpack all of the components:	16
Computer and power cords	16
Computer and power cords	16
Display and its video cable	16
HP keyboard, mouse and headphones	16
Manuals, Diskettes and CD-ROMs.	16
2. Place the HP Visualize Linux Workstation on a sturdy desk with easily accessible power outlets...	16
2. Place the HP Visualize Linux Workstation on a sturdy desk with easily accessible power outlets...	16
2. Place the HP Visualize Linux Workstation on a sturdy desk with easily accessible power outlets...	16
<GRAPHIC>	16
4. Place the display next to the computer.	16
Installation Tools	17
No tools are required to install your HP Visualize Linux Workstation. However, if you plan to ins...	17
Connecting the Mouse,	18
Connecting the Mouse,	18
Connect the mouse, keyboard, display and printer to the back of the HP Visualize Linux Workstatio...	18
<GRAPHIC>	19
Connecting to a Network	19
Your HP Visualize Linux Workstation has a 10/100BT LAN interface adapter.	19
The LAN adapter supports both 10 Mbit/s and 100 Mbit/s operations and automatically detects which...	19
1. Connect the RJ-45 plug on your network cable to the LAN connector on the LAN Adapter. Push the...	19
1. Connect the RJ-45 plug on your network cable to the LAN connector on the LAN Adapter. Push the...	19
1. Connect the RJ-45 plug on your network cable to the LAN connector on the LAN Adapter. Push the...	19
<GRAPHIC>	19
Let your Network Administrator know that you are connecting your HP Visualize Linux Workstation t...	19
Let your Network Administrator know that you are connecting your HP Visualize Linux Workstation t...	19
For further instructions on configuring your network connection, refer to the Upgrade and Configu...	19
Connecting Audio Accessories	20
Connecting Audio Accessories	20
Your HP Visualize Linux Workstation has a Headphone Out jack and a Microphone In jack on the Audi...	20
WARNING To avoid discomfort from unexpected noise, always turn down the volume before connecting ...	20
WARNING To avoid discomfort from unexpected noise, always turn down the volume before connecting ...	20
Connecting an External SCSI Accessory	21
Connecting an External SCSI Accessory	21
An external SCSI device can be connected as follows:	21
1. You should assign an unused SCSI ID to the device. SCSI IDs range from 0 to 15 for wide 16-bit...	21
1. You should assign an unused SCSI ID to the device. SCSI IDs range from 0 to 15 for wide 16-bit...	21
1. You should assign an unused SCSI ID to the device. SCSI IDs range from 0 to 15 for wide 16-bit...	21
NOTE You don’t need to set a SCSI ID for Plug and Play SCSI devices (SCSI devices that support th...	21
NOTE You don’t need to set a SCSI ID for Plug and Play SCSI devices (SCSI devices that support th...	21
2. Make sure the SCSI device is terminated correctly—either internally or by a terminating resist...	21
3. Connect the SCSI device to your HP Visualize Linux Workstation’s external 16-bit SCSI connecto...	21
3. Connect the SCSI device to your HP Visualize Linux Workstation’s external 16-bit SCSI connecto...	21
<GRAPHIC>	22
4. Refer to the manual provided with the SCSI device to learn how to install any software that ma...	22
NOTE The total length of the external SCSI cables should not exceed 3 meters (approximately 10 fe...	22
NOTE The total length of the external SCSI cables should not exceed 3 meters (approximately 10 fe...	22
Connecting the Power Cords	23
Connecting the Power Cords	23
1. Remove any warning labels that may be covering the computer’s power connector on the rear of t...	23
1. Remove any warning labels that may be covering the computer’s power connector on the rear of t...	23
2. Connect the power cords to the display and the computer. (The connectors are shaped to go in o...	23
2. Connect the power cords to the display and the computer. (The connectors are shaped to go in o...	23
<GRAPHIC>	23
WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a pow...	23
WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a pow...	23
The MaxiLife Control Panel	24
The MaxiLife Control Panel	24
control panel	24
The MaxiLife panel is located on the front of your HP Visualize Linux Workstation.	24
<GRAPHIC>	24
HP MaxiLife	24
HP MaxiLife	24
HP MaxiLife and its LCD screen helps you diagnose problems with your HP Visualize Linux Workstati...	24
Network Activity Light	24
network:activity light;activity light:network	24
This light glows/flickers when your HP Visualize Linux Workstation is accessing the network.	24
Hard Disk Activity Light	24
hard disk:activity light;activity light:hard disk	24
This light glows/flickers when your hard disk drive is being accessed.	24
Starting and Stopping Your HP Visualize Linux Workstation	25
Starting and Stopping Your HP Visualize Linux Workstation	25
Starting Your Workstation for the First Time	25
Starting Your Workstation for the First Time	25
Your HP Visualize Linux Workstation has preinstalled Red Hat Linux and HP software. It is initial...	25
Initializing Your Software	25
Initializing Your Software	25
NOTE Do NOT switch OFF the HP Visualize Linux Workstation while the software is being initialized...	25
NOTE Do NOT switch OFF the HP Visualize Linux Workstation while the software is being initialized...	25
software:initializing	26
software:initializing	26
initializing:software	26
1. Turn on the display first, and then the HP Visualize Linux Workstation.	26
1. Turn on the display first, and then the HP Visualize Linux Workstation.	26
Creating a Rescue Disk Set	26
Creating a Rescue Disk Set	26
During the initialization of your software, it is very important that you create a Rescue Disk Se...	26
Stopping Your HP Visualize Linux Workstation	27
Stopping Your HP Visualize Linux Workstation	27
stopping:Personal Workstation	27
Personal Workstation:stopping	27
To stop the workstation (when running an operating system), first make sure that you have exited ...	27
Additional Information and Help	27
Additional Information and Help	27
<GRAPHIC>	27
After completing the Setup Program and rebooting, your Workstation will launch a special “Getting...	27
Setting BIOS Passwords	28
Setting BIOS Passwords	28
You can set two BIOS passwords, the Hardware Administrator (or Supervisor) password and the Hardw...	28
Setting a Password	28
Setting a Password	28
To set a Hardware Administrator or User password:	28
1. Start the	28
1. Start the	28
2. Select the Security menu.	28
3. Select the Administrator or User password submenu.	28
4. Choose the Set Administrator or User password setup item. You will be asked to enter your pass...	28
5. To save your changes and exit the	28
To remove the password, follow the same procedure as to set a password. You will be asked to ente...	28
accessories:installing;installing:accessories	29
accessories:installing;installing:accessories	29
accessories:installing;installing:accessories	29
accessories:supported	30
accessories:supported	30
accessories:supported	30
supported HP accessories	30
<GRAPHIC>	30
<GRAPHIC>	30
IMPORTANT Some of the accessories mentioned in this section reflect components that were not full...	30
IMPORTANT Some of the accessories mentioned in this section reflect components that were not full...	30
Contact HP or your dealer for an up-to-date list of supported devices.	30
Removing and Replacing the Cover	31
Removing and Replacing the Cover	31
WARNING For your safety, never remove the HP Visualize Linux Workstation’s cover without first re...	31
WARNING For your safety, never remove the HP Visualize Linux Workstation’s cover without first re...	31
Removing the Cover	31
Removing the Cover	31
cover:removing	31
1. Switch off the display and computer.	31
1. Switch off the display and computer.	31
2. Disconnect all power cables and any telecommunications cables.	31
3. If necessary, unlock the cover using the key on the back panel.	31
4. Lift the two latches on the front sides of the computer upwards.	31
5. Grasp the cover on the sides at the back of the computer and slide it forwards and off the com...	31
Replacing the Cover	32
Replacing the Cover	32
cover:replacing	32
1. Ensure that you have installed all your accessories and that all internal cables are properly ...	32
1. Ensure that you have installed all your accessories and that all internal cables are properly ...	32
2. Ensure that the two latches on the front sides of the cover are lifted up, and that the lock i...	32
3. Slide the cover onto the computer, making sure that the two guides at the bottom of the case s...	32
4. Lower the latches on the front sides of the cover.	32
5. If required, lock the cover using the key provided.	32
6. Reconnect all the power and telecommunications cables.	32
<GRAPHIC>	33
Removing and Replacing the Airflow Guide	33
1. Press the retaining buttons on each side of the airflow guide and lift it partly out of the HP...	33
1. Press the retaining buttons on each side of the airflow guide and lift it partly out of the HP...	33
2. Remove the fan connection to the system board and lift the airflow guide completely out of the...	33
<GRAPHIC>	33
To improve access when installing accessories you may need to remove the airflow guide.	33
To Replace the HP UltraFlow Airflow Guide	33
To Replace the HP UltraFlow Airflow Guide	33
1. Hold the airflow guide partly inside the HP Visualize Linux Workstation’s case and reconnect t...	33
1. Hold the airflow guide partly inside the HP Visualize Linux Workstation’s case and reconnect t...	33
2. Align the airflow guide with the retaining slots on the HP Visualize Linux Workstation’s case ...	33
Installing Mass Storage Devices	34
Installing Mass Storage Devices	34
Connecting Devices	34
Connecting Devices	34
If you add an additional mass storage device, you need to connect it to power and data cables. Th...	34
Before Installing an IDE Hard Disk	35
Refer to the drive’s installation guide to see if you must set jumpers or if there is a special i...	35
Before Installing a SCSI Hard Disk	35
If you are installing an additional SCSI drive, you should assign an unused SCSI ID to this acces...	35
Plug and Play:SCSI	35
Plug and Play:SCSI	35
Plug and Play:SCSI	35
SCSI:Plug and Play	35
You should assign an unused SCSI ID to the second SCSI hard disk drive (for example, SCSI ID 1).	35
The SCSI ID is usually configured with jumpers on the SCSI hard disk drive. Refer to the installa...	35
Some internal SCSI disk drives may have termination resistors that must be removed or disabled be...	35
Installing Drivers and Utilities	36
Installing Drivers and Utilities	36
Once you have installed accessory boards and mass-storage devices on your system, you will need t...	36
troubleshooting	37
troubleshooting	37
troubleshooting	37
Personal Workstation:troubleshooting;troubleshooting:Personal Workstation	37
This chapter provides information that can help you solve problems you may have when using your H...	37
Using HP MaxiLife to Diagnose Problems	38
Using HP MaxiLife to Diagnose Problems	38
Your HP LCD can help you to diagnose problems with your HP Visualize Linux Workstation, even when...	38
Pre-Boot Checks	38
When you press your HP Visualize Linux Workstation’s on/off button, HP MaxiLife will check your s...	38
POST Phase	39
Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following...	39
Other Features	39
Other Features	39
HP MaxiLife can also be configured to:	39
• Display the configuration details of your HP Visualize Linux Workstation required to obtain sup...	39
• Display the configuration details of your HP Visualize Linux Workstation required to obtain sup...	39
• Indicate POST (Power-On Self Test) steps during the power-on phase	39
• Perform diagnostic tests on your HP Visualize Linux Workstation’s various hardware components a...	39
To configure your HP LCD:	39
1. Ensure that your HP Visualize Linux Workstation’s power cord is connected to a grounded outlet...	39
1. Ensure that your HP Visualize Linux Workstation’s power cord is connected to a grounded outlet...	39
2. Press one of the LCD control buttons. The following menu is displayed.	39
3. Use	39
System Info.	40
System information is displayed on the LCD one screen at a time and should detail the following:	40
To view these details, use the	40
Boot Steps	40
Where available, the	40
Diags	40
If your HP Visualize Linux Workstation is powered off when	40
If your HP Visualize Linux Workstation is already powered on, the diagnostic tests will be perfor...	40
To view the test results for each system component, press the	40
If no component errors are detected, the following screen will appear.	41
If an error is detected, an error screen appears indicating the problem. To continue viewing the ...	41
When the diagnostic tests are complete, one of the following screens is displayed.	41
You can exit the test session by pressing the	41
HP DiagTools CD-ROM	41
HP DiagTools CD-ROM	41
With your Linux product, HP provides a separate CD-ROM that contains a set of diagnostic tools th...	41
For more details about using DiagTools, please refer to the User’s Guide available on the DiagToo...	42
If Your HP Visualize Linux Workstation Does Not Start Properly	43
If Your HP Visualize Linux Workstation Does Not Start Properly	43
Display is Blank and There Are No Error Messages	43
Display is Blank and There Are No Error Messages	43
If your display is blank and there are no error messages when you turn on your HP Visualize Linux...	43
1. Check the LCD screen (refer to “Using HP MaxiLife to Diagnose Problems”).	43
1. Check the LCD screen (refer to “Using HP MaxiLife to Diagnose Problems”).	43
2. Check external items.	43
3. Check internal items.	43
Check External Items	43
Be sure the following external items are functioning properly:	43
• Check that the computer and display are turned on. (The power light should be illuminated.)	43
• Check that the computer and display are turned on. (The power light should be illuminated.)	43
• Check the display’s contrast and brightness settings.	43
• Make sure that all cables and power cords are firmly plugged in.	43
• Make sure the power outlet is working.	43
Check Internal Items	43
If the HP Visualize Linux Workstation still does not start properly, follow this procedure to che...	43
1. Turn off the display, the computer, and all external devices.	43
1. Turn off the display, the computer, and all external devices.	43
2. Unplug all power cords and cables, noting their positions. Disconnect the HP Visualize Linux W...	43
3. Remove the cover and check the following items:	43
3. Remove the cover and check the following items:	43
<TABLE>	43
<TABLE HEADING>	43
<TABLE ROW>	43
LCD Error Messages	43
Action	43
Reference	43
<TABLE BODY>	43
<TABLE ROW>	43
Check all internal cables	43
Ensure they are correctly attached and firmly in place.	43
<TABLE ROW>	44
Power CPU 1 Power CPU 2 Power Cache	44
Check that the processors and VRMs are correctly installed.	44
Refer to “Installing a Processor” in the Upgrade and Configuration Guide.	44
<TABLE ROW>	44
CPU error	44
Reset the workstation or power-off the LAN.	44
Refer to “The MaxiLife Control Panel” in Chapter 1	44
<TABLE ROW>	44
No RAM, RAM type	44
Check that the memory modules are correctly installed.	44
Refer to “Installing Memory” in the Upgrade and Configuration Guide.	44
<TABLE ROW>	44
Check that accessory boards are firmly seated in their slots.	44
Refer to “Installing Accessory Boards” in the Upgrade and Configuration Guide.	44
<TABLE ROW>	44
Verify that any switches and jumpers on the accessory board are properly set.	44
Refer to the manuals that came with each board.	44
<TABLE ROW>	44
Check that the switches on the system board are properly set.	44
Refer to “System Board Switches in the Upgrade and Configuration Guide.	44
<TABLE ROW>	44
Temp disk, Temp CPU Temp IO slot	44
Check fans and that air flow guide is not blocked.	44
<TABLE ROW>	44
Fan CPU, Fan disk Fan IO slot	44
Check that fans are installed correctly.	44
<TABLE ROW>	44
Power supply	44
Check that power supply is properly connected.	44
<TABLE ROW>	44
Power	44
Check that power supply is properly connected, and that terminators and VRMs are properly installed.	44
Refer to “Installing a Processor” in the Upgrade and Configuration Guide.	44
<TABLE ROW>	44
No video	44
Check that the video card is properly installed.	44
Refer to the manual that came with the video card.	44
<TABLE ROW>	45
No CPU 1	45
Check that boot processor is correctly installed in socket 1.	45
Refer to “Installing a Processor” in the Upgrade and Configuration Guide.	45
<TABLE ROW>	45
CPU Socket 2	45
Check that the terminator is correctly installed in socket 2.	45
<TABLE ROW>	45
CPU Freq.	45
Check that the processors installed are the same speed (frequency).	45
Refer to “Installing a Processor” in the Upgrade and Configuration Guide.	45
<TABLE ROW>	45
CPU Type	45
Check that the processors installed have the same cache voltage.	45
4. Replace the cover.	45
5. Reconnect all cables and power cords.	45
6. Turn on the display and computer.	45
If Your HP Visualize Linux Workstation Has a Hardware Problem	46
If Your HP Visualize Linux Workstation Has a Hardware Problem	46
This section describes what to do if you have problems with your display, keyboard, or mouse.	46
Display Does Not Work Properly	46
Display Does Not Work Properly	46
If Nothing Is Displayed On the Screen	46
If nothing is displayed on the screen, but the HP Visualize Linux Workstation starts and the keyb...	46
• Check your HP Visualize Linux Workstation’s LCD screen to help you diagnose the problem.	46
• Check your HP Visualize Linux Workstation’s LCD screen to help you diagnose the problem.	46
• Make sure that the display is plugged in and switched ON.	46
• Check that the brightness and contrast controls are properly set.	46
• Ensure that the display video cable is correctly connected.	46
• Switch off the display, and unplug it from the power outlet.	46
• Disconnect the video cable and examine the video cable connector pins. If the pins are bent, ca...	46
• Check that the video upgrade is properly installed if you have one.	46
• If the display works correctly during the Power-On-Self-Test (POST), but goes blank, check that...	46
• If your screen’s refresh rate is set too high, the screen might be blank. Check the refresh set...	46
Other Display Problems	46
If the display image is not aligned with the screen, use the display’s controls to center the ima...	46
Troubleshooting Accessories on the HP Visualize Linux Workstation	47
Troubleshooting Accessories on the HP Visualize Linux Workstation	47
This section describes what you should do if your keyboard or mouse does not work.	47
If Your Keyboard Does Not Work	47
If Your Keyboard Does Not Work	47
• Ensure that the keyboard is correctly connected.	47
• Ensure that the keyboard is correctly connected.	47
• If you turn on your HP Visualize Linux Workstation, the operating system boots, and the keyboar...	47
mouse:troubleshooting;troubleshooting:mouse	48
mouse:troubleshooting;troubleshooting:mouse	48
mouse:troubleshooting;troubleshooting:mouse	48
• Ensure that the mouse is correctly connected.	48
• Ensure that the mouse is correctly connected.	48
• Clean the mouse ball and rollers as shown in the figure below (use a non-residual contact clean...	48
Recovering Your HP Visualize Linux Workstation’s Operating System	49
Recovering Your HP Visualize Linux Workstation’s Operating System	49
If, for some reason, you should need to recover your HP Visualize Linux Workstation’s operating s...	49
support:information services	51
support:information services	51
support:information services	51
Hewlett-Packard:support and information services	51
Introduction	52
Introduction	52
Hewlett Packard computers are engineered for quality and reliability to give you many years of tr...	52
• HP-Authorized Reseller support	52
• HP-Authorized Reseller support	52
• HP Information Service on the World Wide Web	52
• HP Support Services	52
• HP Support Services	52
Technical phone support	52
Technical phone support	52
Lifeline phone support	52
NOTE Hewlett Packard offers Linux support services for your Linux workstation. Details of these s...	52
NOTE Hewlett Packard offers Linux support services for your Linux workstation. Details of these s...	52
Your HP-Authorized Reseller	53
Your HP-Authorized Reseller	53
HP-Authorized Resellers have been trained on HP Workstation equipment and are familiar with its c...	53
Authorized HP Resellers can also offer consulting services tailored to your specific needs regard...	53
Hewlett-Packard:information services	54
Hewlett-Packard:information services	54
Hewlett-Packard:information services	54
information services	54
Hewlett-Packard Electronic Information Services are available 24hours a day, 7 days a week, ensu...	54
HP World Wide Web Site	54
HP World Wide Web Site	54
The HP World Wide Web site gives you access to information about HP, its products, including prod...	54
The Access Guide Directory guides you through the information and services available.	54
<TABLE>	54
<TABLE BODY>	54
<TABLE ROW>	54
Service	54
World Wide Web URL	54
<TABLE ROW>	54
For product information	54
http://www.hp.com/visualize/linux	54
<TABLE ROW>	54
For service and support information	54
http://www.hp.com/visualize/support	54
Hewlett-Packard Telephone Support	55
Hewlett-Packard Telephone Support	55
HP North American Customer Support Center	55
Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00...	55
The number is: +1 (970) 635-1000	55

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Chapter 3

Troubleshooting Your HP Visualize LinuxWorkstation

Using HP MaxiLife to Diagnose Problems

Your

LCD

can

help

you

diagnose

problems

with

your

ISUALIZE

Linux Workstation, even when you are unable to get your

system and monitor working properly.

Pre-Boot Checks

When you press your HP V

ISUALIZE

Linux Workstation’s on/off button,

HP MaxiLife will check your system before it initiates the start-up

sequence. You will see one of the following screens on the LCD:

Error!

Board PLL

Error!

Power Cache

Error!

CPU Type

Error!

CPU Freq

HP KAYAK XU

Error!

Power supply

Check system board.

Flash new BIOS or start

system using crisis switch

(system board switch 10).

Check installation of VRM

Check memory installation.

Check that processor is

correctly installed in

socket 1.

Check power supply and

power cable connections.

Error!

Power CPU 1

Error!

Power CPU 2

Error!

BIOS

Error!

No RAM

No errors occurred during

pre-boot. POST is

initiated.

Error!

CPU Socket 2

Error!

RAM type

Error!

No Video

Check that graphics card is

installed correctly.

Check that configuration of

VRMs and terminators is

correct or that the power

supply is properly

connected.

Error!

Power

Error!

No CPU 1

Check that a processor or

terminator is correctly

installed in socket 2.

Check installation of VRM

Ensure that the two

processors installed are the

same speed (frequency).

Ensure that the two

processors installed have

the same cache voltage.

Ensure that VRM is

correctly installed in

VRM 2 socket.

Check that RAM types

installed are compatible.