HP Z400 HP Z400 Workstation Maintenance and Service Guide - Page 217

Product support

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Product support Table D-2 Product support Topic Additional information Technical support Business Support Center (BSC) IT Resource Center (ITRC) HP Business and IT Services. HP Hardware Support Services Warranty information Location For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: ● Instant Chat ● Instant Support ● Diagnose Problem Refer to the workstation Maintenance and Service Guide for more information on how to receive support. Before you call technical support, refer to the workstation Maintenance and Service Guide for a listing of information you need to have available before you call. For a listing of all worldwide technical support phone numbers, see http://www.hp.com/support/, select your region, and click Contact HP in the upper-left corner. For software/driver downloads, warranty information, single-topic documents, user manuals, or service manuals, see http://www.hp.com/go/bizsupport. See http://www.itrc.hp.com/ for a searchable knowledge base for IT professionals. For business and IT information, see http://www.hp.com/ hps/. For hardware service information, see http://www.hp.com/ hps/hardware/. To locate base warranty information, see . To locate an existing Care Pack, see http://www.hp.com/go/ lookuptool. To extend a standard product warranty, see http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. ENWW Product support 205

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Product support
Table D-2
Product support
Topic
Location
Additional information
For online access to technical support information and tools,
see
go/workstationsupport
.
Support resources include Web-based troubleshooting
tools, technical knowledge databases, driver and patch
downloads, online communities, and proactive notification
services.
The following communication and diagnostic tools are also
available:
●
Instant Chat
●
Instant Support
●
Diagnose Problem
Refer to the workstation
Maintenance and Service Guide
for
more information on how to receive support.
Technical support
Before you call technical support, refer to the workstation
Maintenance and Service Guide
for a listing of information
you need to have available before you call.
For a listing of all worldwide technical support phone
numbers, see
support/
, select your
region, and click
Contact HP
in the upper-left corner.
Business Support Center (BSC)
For software/driver downloads, warranty information,
single-topic documents, user manuals, or service manuals,
see
go/bizsupport
.
IT Resource Center (ITRC)
See
for a searchable knowledge
base for IT professionals.
HP Business and IT Services.
For business and IT information, see
hps/
.
HP Hardware Support Services
For hardware service information, see
hps/hardware/
.
Warranty information
To locate base warranty information, see
.
To locate an existing Care Pack, see
go/
lookuptool
.
To extend a standard product warranty, see
hps/carepack
. HP Care Pack Services
offer upgraded service levels to extend and expand a
standard product warranty.
ENWW
Product support
205